MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers - Bits and Dots -
MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers

Apple's "Snow Leopard", which released on Friday, updates the Mac OS X platform to version 10.6.  Here are the Apple and HP resources available to help determine compatibility for your select models plus some of the refinements related to print which Apple mentions.

Mac OS 10.6 compatible HP devices and drivers are listed on Apple's Website: http://support.apple.com/kb/HT3669#HP

According to Apple's "What's New" section, Snow Leopard sports the following major enhancement that is definitely note worthy here:

Automatic updates for printer drivers.
Snow Leopard makes sure you always have the most up-to-date driver so you can get the most from your printer. When you plug in a printer, Mac OS X can download the latest driver available over the Internet. And it periodically checks to make sure it has the latest driver. If not, it downloads the newest version through Software Update. Easy.

Source: http://www.apple.com/macosx/refinements/ (30 AUG 2009)

More information is available in the following knowledge base article from Apple: http://support.apple.com/kb/HT3771

For those interested in optionally downloading the 10.6 Drivers from Apple's website (outside of the Apple Software Update), visit the following URL: http://support.apple.com/downloads/HP_Printer_Drivers_for_Mac_OS_X_v10_6.  Note that generally in the past I've always recommended my customers to download drivers and software from HP for Windows and Macintosh platforms at www.hp.com/go/support).  And while the HP "Mac Connect" site still shows 10.5 information (understandable given this recent 10.6 update only just launched), there is other really great information there about HP and Apple compatibility for printers, media servers, etc.: http://www.hp.com/go/mac-connect.

I haven't tested the Apple versus HP distributed drivers myself so I'd be curious to see what the differences are (if any).  Post your comments and feedback if you have information based on your experiences you'd care to share.  Thanks, B.

--

UPDATE (5 SEP 2009): I've had to take the unprecidented approach of closing comments for this particular article.  As with any major operating system change, check to validate compatibility of your drivers.  HP has posted a support URL here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01664444&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Several people have reported incompatibility with devices which are indeed supported.  I can only encourage you to call into HP's support line and work with a technical support representative to resolve your issues - that's what they're there for.  Listed devices will show whether there's full (including scanning) support or only partial (print only) support.  If your device is not listed or only partially supported, it may indeed be unsupported although there are indications on various non-HP sites implying success by downloading the drivers for 10.5 (Leopard).

As a reminder, this weblog is put up for large commercial audiences with a managed IT environment.  My primary audience would normally observe prudent testing before deployment of a new OS and release to their environment only once drivers (including printers and scanners) are found to be compatible.  In some cases, this may never come to be depending on the age and market the device is sold into so for consumers who happen to find the blog through a search engine, I would simply recommend similar cautious steps.  Before you purchase and deploy the major OS upgrade from Apple, check the vendor sites for compatibility.  Both Apple and HP have support URLs highlighting what is and is not compatible with their new platform.  Where possible HP indicates where it is attempting to update drivers from the support URL above.  Thanks and regards, B.


Posted 08-30-2009 9:23 AM by Brian R. Kneebone
Filed under: , ,

Comments

Skip Queen wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 08-31-2009 4:50 AM

I have a HP F340 All-in-One but it stopped working after upgrading to Snow Leopard.  Apple support says the problem lies with HP and a solution should be there within a week.

Jack Howarth wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 08-31-2009 5:48 PM

The posted information from HP on their Snow Leopard compatible drivers...

h10025.www1.hp.com/.../document

...has been admitted to be highly inaccurate and very unfortunate that it was ever posted.

discussions.apple.com/thread.jspa

Gene Ehrbar wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 08-31-2009 11:01 PM

HP Officejet 5610 : "no driver available" for Snow Leopard.  Dead in the water.  Guess I'm not printing today.

Please fix this Apple and HP.

Thanks,

Gene

rikytik wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-01-2009 3:22 PM

Not getting duplex printing after update to 10.6. Everything else works on my PhotoSmart C7180

Brian R. Kneebone wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-04-2009 5:37 AM

Hi Jack,

I read through both URL's and the thread from the Apple discussions seems to focus largely on the DeskJet F300 series.  HP states its not supported yet in the official URL.  That seems accurate to me, although users have posted work-arounds using the older drivers and making do with a print only package.  There was an additional post suggesting a scan work around I think.  In any event, from what I'm reading in the articles I believe the difference could be described as "it might work" or "i got this to work" (my interpretation of the thread on the apple forums) and "designed to work and supported by the vendor" (the HP URL which I presume will be updated when/if models can be made compatible with OS 10.6).  It was a very interesting read.  Thanks for forwarding the HP article for reference here and the discussion on the Apple forum.  Take care, B.

Brian R. Kneebone wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-04-2009 6:02 AM

Hi Everyone, several people have posted commented about desires to see their HP devices made compatible with the new OS update.  I encourage you to review the URL that Jack posted, but there is an indication that many of the models pointed out here will get drivers "soon".  There may be a delay between when the drivers are made available and how quickly it's reported on that HP site, but it seems like a pretty thorough.  You may also want to search the Apple Forums as there may be options as work-arounds others have found that may do in a pinch.

For some of the other questions around functionality like duplex not being available, I'd encourage you to investigate any manually configurable settings or call into support (I haven't investigated to see what HP/Apple does with common drivers discovering unique device model settings so I'd only be guessing if I made an attempt to answer here).

When the drivers are updated, feel free to ping me in this blog in a follow-on comment.  I'd be happy to update the masses with your confirmation on changes as you get them.  Regards, B.

Brian R. Kneebone wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-04-2009 6:30 AM

Hi James, the Color LaserJet 2600 is a few years old now (since the series was first introduced).  It's a little bit of a different model as it's a host-based device (meaning it relies on the PC with a heavier software footprint - no PCL or PostScript).

I saw that there's MacOS 10.5 drivers on the HP support website.  And there were a few users who've commented that they seemed to work fine.  Whether supported, well, that's a different matter.  you may want to reference this site for the conversation on using the 10.5 drivers for your model that I came across doing a google search for:

Mac OS 10.6 HP "Color LaserJet 2600"

forums.macrumors.com/.../t-776893.html

Nicholas Andreacci wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-04-2009 1:56 PM

I am a teacher, and I have an HP LaserJet P1505n as my main classroom printer. It's now dead in the water after we updated our 31 MacBook computers to Snow Lepoard, 10.6.   Great...

Scott Nielson wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-04-2009 11:18 PM

Office Pro 8500 Wireless scan feature is inoperative.  Print & fax work fine.  Any suggestions?

Marc van Dessel wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-05-2009 10:40 AM

HP Photosmart C5180 (all in one): after the 10.6 update printing works (if reinstall the HP drivers and disable the HP driver update in the Apple software update).  Scanning does not work.

Hope to see some movement from HP in this matter !!!!!

Brian R. Kneebone wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-05-2009 4:02 PM

Hi Scott, according to the HP and Apple sites your scan drivers should be working and I believe the HP OfficeJet Pro 8500 Wireless just launched this winter, so I'd encourage you to call into the support line and get this looked after at HP (1-800-HP-INVENT here in Canada, check your local HP website for the correct number to call if in a different location though).

"Print, Scan, Utility, and Fax drivers (where applicable) for these devices are included in Mac OS X 10.6 Snow Leopard. Please note that scanning is now supported with the Apple Preview and Image Capture Applications in Snow Leopard for these devices." (and the OJP8500 wireless is one of the listed devices).

SOURCE: h10025.www1.hp.com/.../document

Regards, B.

Brian R. Kneebone wrote re: MAC: Apple's "Snow Leopard" (Mac OS X v10.6) Release and HP Print, Fax, Scan Drivers
on 09-05-2009 6:24 PM

Hi Nicholas,

I certainly emphathize as my immediate and extended family includes 4 teachers (K-6).  I do get quite concerned that such a new OS is being pushed out as a standard only a week or two after being introduced.  Especially as with any other OS (Windows, Linux, etc.) some degree of testing and peripheral validation needs to often take place first.  This is just prudent planning.

But the world of teaching is vastly different than a standard corporate managed environment and if it's anything like any of the members in my family, teachers often have to bring in their own peripherals to suppliment their teaching efforts (something which ought to be commended).  It leaves educators in an awkward position when their hard earned money is put on the line for something they may never have been asked to do.  Yet they know this investment benefits their students.  The added pressures of this coming week with the new school year make things all the more tricky of course.

I'm going to offer some rough guidance here, but with a caveat.  I've not used Mac OS 10.6 yet, just Tiger (10.4) and Leopard (10.5) on my test machines.  I haven't gotten 10.6 yet because I'm intentionally waiting for the new drivers to come from HP as many other users are, so Leopard is just fine by me for now.

Secondly, I'm not a support agent, but I'm going to offer some "what I'd do if I were in your shoes" type of advice.  This advice is un-tested by myself and what you should really be doing is calling into the support line (1-800-HP-INVENT if here in Canada).  If you choose to implement any of the advice here, be advised that it comes without warranty and that you should only do so on a machine that you can "back-out" from.  While I think a simple un-install ought to suffice, always assume the worst and back-up files externally knowing a re-install of the OS may be required (I hope not, but again, untested so always prudent to plan).

Thirdly, I'm a little concerned that the P1505n is not listed on the earlier URL's for forthcoming drivers, so I'm not sure that waiting for something which may never come is wise.  Assume Snow Leopard tested drivers may not come, I'll check in the background on this model specifically and post back.

My first un-supported recommendation would be to try the new drivers which just launched earlier this month for Mac OS 10.5 and earlier.  Install the MAC OS 10.5 drivers on ONE of the machines as a test, then back-out if it doesn't work for you.  You can download the drivers manually from here:

h10025.www1.hp.com/.../softwareDownloadIndex

NOTE: Installing the "Leopard" (10.5) drivers seems to have worked for other users in other circumstances on 10.6 according to various non-HP sites.  A google search of your print model and snow leopard as keywords generally turns up some interesting advice coming from peers.

My second unsupported recommendation works in Mac OS 10.5 and I hope/assume it will in 10.6 Snow Leopard, but again, not having tested I can't say for certain.  Also the approach here only works if your printer supports one of the generic languages I'm installing for.  For example, while the HP LaserJet P1505n supports the PCL5e (PCL 5 Enhanced -> a monochrome only print language), other devices will not.  Check your product specifications to be sure.  The steps are seemingly simple, so let's walk through them.  In your "System Preferences" -> "Print & Fax" folder click the "+" icon (to add a printer).  Select the globe icon with "IP" at the top (using the other methods may attempt to specify a driver for you).  Then for the "Protocol" select "HP JetDirect / Socket", type in the IP address or hostname of your printer (only use the host name if registered in DNS).  Queue is left blank (used for LPR/LPD).  Give a name for your printer and an optional location.  For the "Print Using" select "Select Print Driver to Use" and locate the "Generic PCL 5e Printer - Gutenprint v5.1.3" driver (Snow Leopard may use a slightly newer version).

My third unsupported recommendation is a variation of the one I just made, but involves access the Common Unix Printing System (CUPS) within your Mac OS.  This is a hidden resource and in some cases accessing it may have been disabled by your administrator.  But while on your test machine, go to http://127.0.0.1:631/ in Safari or Firefox.  If you can access the system, click on the "administration" tab then "Add Printer".  I gave my printer a name of "HP_LaserJet_P1505n_PCL5e" (spaces not allowed) (location and comment are optional) then press "Continue".  On the next screen select "Network Printer (HPIP)" or even "AppSocket/HP JetDirect" then continue.  For the device URI, type in socket://x.x.x.x:9100 (where x.x.x.x should be the IP address or hostname of your printer - only use hostname if registered in DNS).  Under "Make" select "Generic" then any of the  Generic PCL5e versions (note this is only possible on the P1505n because this sub-model supports PCL5e, other lower end devices may not, check the specs of your printer if there are other people reading this blog comment).  Then "Add Printer".  Your printer is now setup in CUPS and the Mac OS "System Preferences" -> "Print & Fax".  All I can say at this point is Test and play.  This isn't as ideal as what's supported for the models commented on by Apple and HP, but I hope this does for you in a pinch.

Please let me know if any of these three unsupported options works out for you.  If not, I'd like to know.  I won't have a chance to test this until much later in the month and I know its the beginning of the school year.  Hopefully this makes up for all the tough times I kept putting my teachers through (not now, but growing up of course) as I specialised in getting into mischief.

I will follow-up on this blog via a comment advising if this model will be included as having officially MacOS 10.6 drivers if I know they're coming, but for now, I think you have to assume they aren't given the materials online.

Kind regards, B.

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