By Calvin Zito
Alex McDonald, who I think is a competitive analyst over at NetApp, has been trying his best to make our HP LeftHand solutions look bad compared to his products. It's gone back and forth with lots of comments and posts on both this blog and Alex's. This has me thinking about the value of these public cat fights and whether or not they are helping our customers to better sort fact from fiction. I'm watching my metrics on "page views" on our blog and clearly, a lot of you like to read these type of blog posts.
Every storage vendor (and really, every product team) makes engineering choices that results in strengths and weaknesses in what they offer. Let me give a simplified theoretical example to help bring what I'm saying to life. Let's say that Company A's product costs 10% more than Company B's, but Company A's widget has a total cost of ownership that is 1/3 of Company B's even with the higher purchase price. Would you as a customer care about a 10% price difference knowing that the TCO is so much better? You certainly would want to know but I don't think you make that a deciding factor (unless the extra 10% means you go over budget). So to bring it back to something concrete, is it helpful for you when to hear these discussions about a specific product detail without the broader context of the benefits? In the current case with NetApp, I tried to bring the discussion back to that broader context on Alex's blog but he and his colleagues were singularly focused on nothing other than capacity utilization and ignored my raising the benefits of our virtualization bundles (and I guess I shouldn't be surprised about that since NetApp only has storage - no servers, networking, virtualization software, etc.).
I'm not sure I can answer whether or not customers find value in these types of squabbles yet but I'm sure it's something I'll talk about in a future blog post. I'm interested in what you think - is it helping you better understand the products, creating more confusion, or is it just fun to watch a vendor debate in the blogosphere? My intent really is to make our blog a place where customers can learn more about storage, HP StorageWorks, and infrastructure convergence. Feel free to drop me an email by clicking on the "Contact" link on the right-hand navigation of this blog or click on this text.
In my next post, I'll summarize where the specific discussion with NetApp has gone over the last several days - that is unless I get an overwhelming response that you don't see any value in these debates.
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Posted
07-02-2009 6:07 PM
by
CalvinZ