Usability Corner Interview with Chris McCall: Usability, Virtualization and SMB

CalvinZ — Fri, 31 Jul 2009 19:38:00 GMT

By Mike Moroze, HP LeftHand Usability Corner

I sat down with Chris McCall the manager of product marketing in our Unified Storage Division (a part of HP's StorageWorks Division) to discuss how small and medium sized companies are looking at virtualization. What we're seeing is that more and more small and medium sized companies are finding that their virtualization requirements are similar to large enterprises. I asked Chris some question to help me understand the SMB and virtualization market better.

Usability Corner (UC): Virtualization seems to be taking off in the enterprise business space, do you see a similar trajectory for the Small-Medium Business (SMB)? If so, why?

Chris McCall (CM): No, I see a different trajectory for SMB. Virtualization in the SMB space is not growing as fast as in the enterprise space because virtualization puts up a few roadblocks that make it difficult for SMB's to implement. They can limit the full potential of virtualization. The biggest roadblock to virtualization is storage; for many SMB's, it's too expensive and requires too many resources to manage and implement. However, VMWare HA (high availability), and VMotion - require shared storage.

UC: Why would an SMB customer choose an HP LeftHand virtualization solution over another vendor's solution?

CM: For SMB customers that expect their virtual environment to grow, HP LeftHand solutions provides a very cost-effective entry point which is massively scalable. Purchase what you want to today and grow it to whatever size you want -- maintaining HA. And for customers that don't want to deal with external storage we have the VSA (Virtual Storage Appliance) which transforms server disk drives into iSCSI SANs with the same level of scalability.

UC: Usability can bring several competitive advantages to a product. Can you comment on what advantages you see our customers relying on in terms of the usability of the HP LeftHand solution?

CM: Virtual Server environments provide a very dynamic application environment. Customers can roll out new applications, change configurations, and move workloads around very easily. So what does that mean from a storage manageability perspective? It puts pressure on being able to change storage configurations more often. Any product that allows simple on-line storage configurations so your storage needs can change quickly and frequently is not only a competitive advantage but a requirement. Our HP LeftHand P4000 Centralized Management Console allows us to do that easily - the GUI (Graphical User Interface) makes it simple without any downtime with your volumes.

UC: What key usability advantages do you believe that the HP LeftHand solutions have over the competition?

CM: Non-disruptive configuration changes, non-disruptive performance scaling, simple GUI requires less time to manage; Our solution provides for easy thin provisioning - there are no setting of thresholds, growth increments, etc. --- same with snapshots, you don't have to set reserves and there's no guesswork - the system takes care of all that for you.

UC: In the context of SMBs and virtualization - virtualization typically provides a fairly high ROI. Would you agree that ROI is an important decision criterion for virtualization? What other criteria are important for SMB storage decisions?

CM - ROI used to be the number one criteria; improving business continuity has become number one over the last year. For SMBs, business continuance has become more important because with virtualization, you're putting more eggs in fewer baskets.

UC: ROI of usability is also frequently referenced as a reason to ensure usability is considered in product development. Would you agree? What other reasons would there be to include usability in HP LeftHand solutions?

CM: Yes absolutely - usability is all about ROI. Customer satisfaction and troubleshooting are also critical -- the easier it is to understand what's going on, the more likely you are to avoid potential downtime.

UC: How would you rate the usability of our solution for the SMB customer compared to our competitors?

CM: Considering the comprehensive feature set provided in addition to simplicity, I honestly believe HP P4000 is the best- take a look at the Windows IT Pro article from by Michael Otey which just posted. [Note: UC tracked down this link after Chris suggested it and you can click here to read the article: http://windowsitpro.com/Windows/article/articleid/102478/hp-lefthand-p4300-48tb-sas-starter-san-solution.html ]

UC: What are the 3 or so main pain points that virtualization is solving for the SMB customer? How does our solution help alleviate these pain points?

CM:

First - Cost - you can run more apps on less servers. However, this means you're putting more of your eggs in fewer baskets, which leads to the next issue;
Second - Maintaining high availability
Third - Improve IT environment flexibility

HP LeftHand addresses the cost issue by providing a solution that allows you to buy only what you need to today and grow it non-disruptively. Also, thin provisioning cuts initial outlay, and for customers that want to leverage server disk drives, VSA eliminates the need for external storage hardware. High availability is achieved by HP LeftHand's highly redundant and highly available solutions that leverage Network RAID in addition to the traditional HW RAID. These solutions protect against more than just disk drives and controller failures. Our system can stay online during full node failures, air conditioning failures, power outages, etc. - applications never lose access to their data.

Our solutions improve your IT environment's flexibility. All configuration changes, and increasing performance and capacity can be done non-disruptively which delivers a flexible storage environment which you need for flexible IT environment.

UC: Any thoughts on how HP LeftHand can improve its customer focus in designing and developing solutions that meet our customer needs?

CM: Ultimately, we don't want users using our UI, we want it so simple that it rolls into the IT environment and you don't have to manage storage as a separate entity, everything just works... Storage tasks are automated with higher level IT tasks -- like rolling out applications or increasing application performance.

UC: Thanks Chris!

Tweet this!

The complexity of choice

CalvinZ — Wed, 03 Jun 2009 14:44:00 GMT

Editor's note: The last three posts have focused on the storage consolidation for SMB announcement we did last week. We have posts from Carol Kemp, Lee Johns, and Charles Vallhonrat. Here are links to those posts if you want to read today's post in context:

New Storage Consolidation Solutions for SMB by Carol Kemp - An overview of the announcement
Tales of cold dead fish by Lee Johns - discusses the new HP StorageWorks X1000 and X3000 Network Storage Systems
Why all storage isn't in a SAN by Charles Vallhonrat - talks about shared SAS storage with the new MSA2000sa G2

So with that context, here's today's wrap up on the announcement, focusing on the new HP Virtualization Bundles.

The Complexity of Choice

By Lee Johns

Last week before going on a business trip to the Middle East, I wanted to get a small digital camera. My wife said those immortal words "That should be easy - there is so much choice today". Two days of web research and 4 store visits later I had it narrowed down to 6 possibilities from 4 different manufacturers and none had all the features I now wanted having seen all of the different specifications.

Why am I writing about this here? Well I was thinking how tough the IT industry makes it for customers, with all of the choice we offer. It's not just that we have so many different makes and models from so many manufacturers but in addition to that you have to make them all work together in support of your business goals. With that said I do see a move toward converging different elements of the infrastructure to deliver IT infrastructure solutions that are easier to consume. Last week, HP took another step in this direction with the announcement of HP Virtualization Bundles for SMB customers starting out with virtualization. The solutions bring together networking, servers, storage and both server and storage virtualization software into pre-tested configurations that can scale with additional building blocks as their businesses grow.

SMB's don't always choose the elements of the solutions they deploy. A reseller partner or integrator will recommend configurations to them. Regardless, anything that makes it easier for a reseller to recommend or a customer to buy fully featured solutions with built in investment protection is a step in the right direction. There may be other features available if you want to spend the time doing work on integration and configuration but ,believe me, the HP solutions are well rounded, have unique features, you will be happy with the solution, and save some time and money.

By the way I ended up buying the first camera I was drawn to. I could have saved a lot of my own time If I had just purchased the product that met my top three criteria (size, price and battery life). I'm sure I will get great pictures and I doubt I will miss having blink recognition.

Tweet this!

Around the Storage Block Blog : virtualization, SMB

Usability Corner Interview with Chris McCall: Usability, Virtualization and SMB

The complexity of choice