Ease of Doing Business Blog -

EODB Assessments and Anniversary

I can't believe that I have been blogging a year! I'm not a super-blogger by any means and certainly don't have the volume of posts that most bloggers do, but I'm pretty proud that I've stuck with it a year. It has been challenging...

Published 07-01-2009 9:45 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, customer service, customers, Experience, Enterprise, measurement, Metrics

Create Amazing

I'm taking a slight detour from my usual topics to share an incredible opportunity with you. Yesterday, I was informed about a creative contest which gives everyone a chance to share how HP helps you “create amazing”: From dreaming up amazing things...

Published 05-15-2009 5:18 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, HP, dream

Positive Earnings Announcements and Focus on Customer Experience

As I receive blog alerts about “Ease of Doing Business” and “Customer Experience”, I’ve been watching the comments regarding the latest Forrester customer experience index (CxPi) Survey which indicates Apple came up with a “good” rating at 80% while Compaq...

Published 04-24-2009 7:09 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, easy, customers, Experience, Enterprise, earnings, performance

Customer’s Clock Rules

In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I cite 5 rules for ease of doing business and improving customer experience. The 2 nd rule I cited was that you must “Evaluate...

Published 03-05-2009 10:20 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, easy, customers, Experience, Turnaround Time, measurement, Metrics

Putting Customers First

In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I referenced 5 steps for ease of doing business and improving customer experience. Although very simple steps, the challenges...

Published 02-11-2009 9:59 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, customers, Experience, Enterprise

Close Kins: Customer Experience and Ease of Doing Business (EODB)

I often get asked “how is ease of doing business and customer experience alike or different”? In Bruce Temkin’s Customer Experience Matters Blog, http://experiencematters.wordpress.com/2008/08/06/what-the-heck-is-customer-experience/ , He defines the...

Published 12-17-2008 10:33 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, easy, customers, Experience

Disneyworld Does it

Last week, I had the good fortune of being in Orlando, Florida for an HP event. Although, I have studied Disney's Guestology, this was my first personal encounter with the park. I came away completely in awe of the folks that work at Disney. Everything...

Published 11-20-2008 7:40 PM by christina.sullivan

Help Needed

What do customers want to make it Easy to do Business With? I recently reviewed a study that indicated the most important attribute for Enterprise Customers in the IT Industry is quickly receiving help during the ordering and purchasing process. Obviously...

Published 10-28-2008 10:30 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, support, customer service, Enterprise

Moving for Change

I’ve been away from my blog for a while due to vacation and a relocation across country. What an adventure! My family had the good fortune of starting our cross-country journey from Houston, Texas to Roseville, California on September 8 th and completely...

Published 09-30-2008 7:30 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, complexity, moving, change, problems

Why Aren’t More People Talking about Ease?

Why can’t I find anyone talking about it this thing I call Ease of Doing Business? I’ve searched high and low to find other bloggers that tackle the topic but I don’t’ see anyone addressing it. Let me know if you’ve stumbled upon someone who is as I’d...

Published 09-04-2008 7:09 PM by christina.sullivan

Focusing on Enterprise Customers

While we bloggers always appreciate comments to our posts, I’d like to clear up a misconception about this blog. For all the folks that have posted comments related to consumer support issues, I wanted to let you know that I’m unable to publish them because...

Published 08-22-2008 6:24 PM by christina.sullivan

Filed under: Ease of Doing Business, customers, Comments, Experience, Enterprise

Some Things Never Die

A colleague of mine recently handed me an article from a technology magazine, Digital Leader. It was a special report entitled: "Quality Needs Work" and there was a small box containing the phrase "Ease of Doing Business", which of...

Published 08-08-2008 7:09 PM by christina.sullivan

Filed under: Customer Experience, Ease of Doing Business, easy, support, customer service, customers, Contracts and Licensing Simplification, Quality, Integrated Customer/Partner Support, Communication Initiative, Service Contract Simplification

There is nothing easy about being “easy” to do business with

We are all consumers and we know a good business interaction or an easy one when we have it. We tell our friends how great it was. A few days ago, I had a good experience with Quicken Loans ( www.quickenloan.com ). See, I’m doing it again. You can’t help...

Published 06-20-2008 1:58 PM by christina.sullivan

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