Thoughts on Greenwashing - HP’s Enterprise Printing Blog -
Thoughts on Greenwashing

Alison Graves
Worldwide PR Manager for HP’s Enterprise Imaging and Printing Business

As a consumer, I’d like to see every business do what they can to be better stewards of the environment. But what about “greenwashing,” a term used to denote when an advertiser makes over-blown claims about their commitment to the environment? With so many marketers jumping on the green bandwagon, we’re now having what Brandweek (March 3, 2008) calls, “a green backlash.” As a result, the Federal Trade Commission recently decided to review its green guidelines a year earlier than originally planned, after noticing a “proliferation of green claims in the marketplace.” 

You might think with the recent onslaught of green marketing, that the concept of greenwashing is a recent phenomenon. A quick look at Wikipedia suggests otherwise. Apparently, the term came into use around 1990 and was generally used to describe a company spending significantly more money or time advertising being green, rather than spending resources on environmentally sound practices. An example of greenwashing cited is the George W. Bush Clear Skies Initiative, which environmentalists have argued actually weakens air pollution laws.

I work with people and organizations throughout HP who are leading amazing environmental initiatives. Their efforts will have far-reaching benefits for HP and for our customers. I hope HP will start talking more about our legacy of environmental stewardship, starting from the days of Bill and Dave to what we’re doing now and into the future. In the meantime, turn off equipment when it’s not being used and make double-sided printing your standard. What do you have to say?

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Posted 03-24-2008 8:00 PM by Anonymous
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Comments

janssmith wrote Re: Thoughts on Greenwashing
on 03-24-2008 10:09 PM
Thank you for your thoughtful blog entry on Greenwashing, Alison. I am reminded about the extraordinary work HP's Global Recycling Team is doing -- and has been doing for many years. http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/ They recycle inkjet cartridges, computer hardware, mice, servers, batteries, cell phones and just about any other high tech equipment you can imagine. We highlighted their work in a video a couple of years ago...and it was quite extraordinary to see how far ahead of the green curve HP was back then. HP started these efforts because it was the right thing to do for the environment. Bill and Dave knew that to be true in the earliest days of the company. Employees, retirees and customers know it's the right thing to do today. Thank you, Alison!
karasoluri wrote Re: Thoughts on Greenwashing
on 03-25-2008 12:48 AM
Thank you, Alison. I never heard the term greenwashing, but I'm not surprised there is a backlash now, even though the term is not new. I’ve been studying the impact of social media on business practices, and backlashes are increasingly common as technology makes it easy for consumers and activists to take corporations to task on a variety of issues from environmental to customer support. You might have heard of iJustine, a popular blogger who made a video ( http://www.youtube.com/watch?v=UdULhkh6yeA )of a three-hundred page paper phone bill she received. The video concluded with the tagline “use ebilling, save a forest.” The video went “viral,” causing AT&T much embarrassment, and the company responded – uncommonly rapidly for an enterprise – by changing their billing policies. ( http://www.youtube.com/watch?v=A52gXiPoF1A ). Companies willing to open uncomfortable discussions stand to win big in the end, if they show that they are willing to take criticism constructively and right the ship as necessary. The buzzword these days is transparency - be honest about what you are doing as a company and open to feedback. I’m glad to see you launching discussions about the environment on an HP corporate blog. I am unfamiliar with HP environmental initiatives and hope you will share the specifics of the work HP is doing on those fronts. I also hope HP shows that it is open to listening to and learning from its user community.
TrixieKQ wrote Re: Thoughts on Greenwashing
on 03-25-2008 2:19 AM
Undoubtedly there are folks out there that will argue against turning off their machines; using the theory that it will take more energy to restart the machine rather than just letting it sit there with the power on. Maybe I'm jumping the gun a bit, but folks, turning off your machines for a while IS better and more energy efficient than leaving them on. Peace
gravesal wrote Re: Thoughts on Greenwashing
on 03-25-2008 4:33 PM
Thanks for your thoughtful comments and for the link to iJustine's youtube video. Here's a link with more information about what HP is doing in the realm of environmental responsibility: http://www.hp.com/large/ipg/environment/index1.html I'm asking some of my co-workers in the enterprise space to share their thoughts, especially about what they're hearing from customers, the challenges, etc. Should create an interesting dialogue. Thanks again.
pamlosefsky@sbcglobal.net wrote Re: Thoughts on Greenwashing
on 03-25-2008 6:08 PM
Alison, I think many companies are in the process--if they're not there already--of moving from just giving lip service to making real, meaningful progress on green initiatives. I wrote an article on this very topic for the McCombs School's MBA alumni magazine: http://mba.mccombs.utexas.edu/mma/info/exchange/2008/beinggreen.asp the gist of which is: companies still need to make profits, they need to focus on their core competencies, but they are beginning to proactively make choices that are better--better for consumers, better for the environment, and in the end, better for the company. It's taken a long time to get to the point where those choices really are better for the bottom line and not just empty PR moves.
vialisa_at_charter_net wrote Re: Thoughts on Greenwashing
on 04-05-2008 6:10 PM
I agree greenwashing is a huge concern. I have a eco web business and just over the past 2 years huge companies are selling products they claim are "green" and they have ingredients that are not really green.. The term "natural" is over used and cannot be trusted the guidelines are too vague. When will companies like HP start recycling their printer/fax/scanners and copiers? When will repair and upgrade be possible instead of buying a new entire product b/c the one you have works great but can't be used with the new computer you just purchased. These are the steps that are leaps! We've become a nation of over production and unnecessary disposal.. The 3 r's reduce, reuse, recycle and the 4th being refurbish and don't forget REPLACE as in replacement parts! Come on HP you can set the standard for other major corporations!
Angela LoSasso wrote Re: Thoughts on Greenwashing
on 04-05-2008 7:57 PM
Hi Vialisa: Just want to direct you to the content of the original post, which references HP's environmental leadership. But let me share a bit more about HP's longstanding commitment to green-friendly practices: In 2007, we reached our goal to recycle one billion pounds 6 months early. We immediately set a goal to reach 2 billion pounds. If you can’t reuse or resell your equipment, there are several options for recycling it. HP offers free HP inkjet or LaserJet cartridge recycling. Check inside cartridge boxes for return materials (available for some products and countries). Simply place the empty cartridge in the postage-paid envelope provided and mail back to HP. HP’s Planet Partners program accepts all brands of computing, printing, and multifunction hardware. Use the online ordering tool to request recycling services, order postage-paid return shipping materials, or follow the instructions provided. Trade any product, any brand, and get a quote—instantly— with the HP Trade-in Program online tool. Earth 911 is a comprehensive web resource for those looking for places to drop off their used cartridges and printing hardware. You can read more about how to recycle with HP in our Everyday Printing Center at: http://h71036.www7.hp.com/hho/cache/505112-0-0-225-121.html For more information on HP’s earth-friendly programs and recycling initiatives, you can reference the HP environment FAQ at: http://www.hp.com/hpinfo/globalcitizenship/environment/faq/index.html#22 Hope this helps clarify any misunderstanding.
vialisa_at_charter_net wrote Thoughts on Greenwashing
on 04-05-2008 11:51 PM
Thanks Permalink, I am aware of the recycling options for non-reusable products.. I was not aware of the trade in option. Yes I am aware of the recycling of electronics... I'd prefer to recycle when my products are not repairable.. Still I see that one might have to purchase or trade in or recycle a product that could be kept and used more except it isn't compatible with new products. I appreciate all HP is doing everything helps. We have a long way to go. I hope that HP will come to the point where products such a printers, fax, scanners and copiers can be upgraded and repaired or refurbished and brought up to new technology so that the emissions to produce them would be lowered greatly and people's employment would still be intact repairing or producing upgrading parts and replacement part instead of producing more equipment. This of course is just my personal view for what is it worth. Thanks for the opportunity to express my opinion.

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