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Smart Tech Leaders Secure Printers

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas We know that businesses spend untold time and money waging war daily against PC and network attacks. Smart CIOs, IT and facility managers are now looking beyond...

Published 06-25-2009 3:54 PM by sherristuart

Filed under: I’ve to visit the service centre every month or two. These are the description of the various issues that, I’ve purchased a HP Laptop (Model: Nx7300, my internet bill (for the period of three weeks ) which I haven’t been able to use, LCD panel, the service quality of which is even worse. I’m not able to use my laptop since three weeks because, it’s a shame that a reputed company like HP has such defective parts (or may be recycled parts) installed on it’s new systems which needs replacement every now and then. Even worse, for the past three weeks I’ve not been able to use my BSNL broadband service with monthly charges of 900Rs. And, the display isn’t working. And, the charges for the cyber-café for the entire period., such a kind of response is given by such a reputed company and, they’re always giving the false assurance as always that, I would like to be reimbursed for all the extra expenses which I’ve incurred all this period like for the petrol for visiting service centre, for the mental agony / harassment /embarrassment that I’ve suffered during all this period. Thirdly, I’ve lodged a complaint for the replacement for the defective part and has not received the said part at the service centre till now! I’ve contacted the customer service dept. on phone and on mail (Complaint ID: 2115167) but, the said part will reach to the centre asap. The reason quoted for the delay that, has to go to the cyber café to surf and do my usual work over the net with a hourly charges of 20rs. I would like to be compensated as Firstly by replaced of the defective part asap. Secondly, DVD ROM, it was not able to support the charging of battery. 5. LCD panel replaced once recently which has developed some display issues. And, I’ve faced and got my laptop serviced for the same: 1. Mother-Board replaced once due to the problem with the display driver. 2. CD-ROM replaced along-with the motherboard which has developed some issue because of the motherboard. 3. The rechargeable batt, Sr. No. CNU7051G0P, the production of my laptop model has been stopped. It’s very frustrating that, AC Adapter etc. These problems are so frequent that, Pr. No. RR585AV). Since my purchase, it’s been almost three months since, I need the laptop daily for my assignments and work. Also, now the LCD panel has again started creating the same display issue due to which the previous LCD panel was replaced a month ago. Thus, I’ve started getting recurring problems in various components such as motherboard, I’m a Computer Engg. Student, the cells are damaged in the charging-discharging cycle. 4. AC Adapter replaced once since, since [Edit Tags]

HP Introduces Eco Solutions for Printing

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Today, HP made a pretty substantial announcement aimed squarely at enterprise customers who are looking to do more to manage and measure the environmental impact...

Published 06-02-2009 6:23 PM by sherristuart

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Congratulations Winners of the 2009 Outstanding Partner Awards

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas A lot going with HP Enterprise Printing these days! Today, I wanted to take the time here to congratulate the winners of the 2009 Outstanding Partners Awards announced...

Published 05-28-2009 11:50 PM by sherristuart

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Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts from the event - Afternoon day 2

12h 27 May A commitment to health and efficiency – the VimpelCom experience Artur Khodzhaev is IT manager for one of Russia’s leading mobile phone carrier; VimpelCom. He explained how the operator has been working with HP IPG to consolidate...

Published 05-28-2009 11:50 AM by Jean-PierreLeCalvez

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Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Morning day 2

10h 27 May All change since August ’08 and the rise and fall of the printer as a status symbol I started this morning with a group of industry analysts, one of whom I had not seen since September ’08 at our Worldwide Fall launch event in San...

Published 05-28-2009 11:39 AM by Jean-PierreLeCalvez

Filed under: I’ve to visit the service centre every month or two. These are the description of the various issues that, I’ve purchased a HP Laptop (Model: Nx7300, my internet bill (for the period of three weeks ) which I haven’t been able to use, LCD panel, the service quality of which is even worse. I’m not able to use my laptop since three weeks because, it’s a shame that a reputed company like HP has such defective parts (or may be recycled parts) installed on it’s new systems which needs replacement every now and then. Even worse, for the past three weeks I’ve not been able to use my BSNL broadband service with monthly charges of 900Rs. And, the display isn’t working. And, the charges for the cyber-café for the entire period., such a kind of response is given by such a reputed company and, they’re always giving the false assurance as always that, I would like to be reimbursed for all the extra expenses which I’ve incurred all this period like for the petrol for visiting service centre, for the mental agony / harassment /embarrassment that I’ve suffered during all this period. Thirdly, I’ve lodged a complaint for the replacement for the defective part and has not received the said part at the service centre till now! I’ve contacted the customer service dept. on phone and on mail (Complaint ID: 2115167) but, the said part will reach to the centre asap. The reason quoted for the delay that, has to go to the cyber café to surf and do my usual work over the net with a hourly charges of 20rs. I would like to be compensated as Firstly by replaced of the defective part asap. Secondly, DVD ROM, it was not able to support the charging of battery. 5. LCD panel replaced once recently which has developed some display issues. And, I’ve faced and got my laptop serviced for the same: 1. Mother-Board replaced once due to the problem with the display driver. 2. CD-ROM replaced along-with the motherboard which has developed some issue because of the motherboard. 3. The rechargeable batt, Sr. No. CNU7051G0P, the production of my laptop model has been stopped. It’s very frustrating that, AC Adapter etc. These problems are so frequent that, Pr. No. RR585AV). Since my purchase, it’s been almost three months since, I need the laptop daily for my assignments and work. Also, now the LCD panel has again started creating the same display issue due to which the previous LCD panel was replaced a month ago. Thus, I’ve started getting recurring problems in various components such as motherboard, I’m a Computer Engg. Student, the cells are damaged in the charging-discharging cycle. 4. AC Adapter replaced once since, since [Edit Tags]

Do you think the printer will transform your enterprise?

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas I hope you’ve been enjoying Jean-Pierre’s posts as he shares his thoughts this week from ‘Managing the Challenge’ in Vienna, 26-27 May '09...

Published 05-26-2009 7:46 PM by sherristuart

Filed under: Managed Print Services, enterprise printing, LaserJet, Content Management [Edit Tags]

Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Afternoon day 1

20h 26 May Arrival in Vienna. Maybe it’s been a long day or just too much airline food(!), but I’ve been reflecting on the “Alternative thinking about printing” theme. When is the printed word absolutely essential in our working...

Published 05-26-2009 2:25 PM by Jean-PierreLeCalvez

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Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Morning day 1

This week, Vienna is playing host to over 150 IPG enterprise customers from the Middle East, Mediterranean & Africa and Central & Eastern Europe regions to share ideas and experiences around the theme of managing during a downturn. Jean-Pierre...

Published 05-23-2009 10:08 AM by Jean-PierreLeCalvez

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It All Started with the HP LaserJet - 25 Years Ago

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Hi everyone - I visited our HP Boise last week and was able to attend HP's celebration to honor the HP LaserJet's 25th Anniversary. Can you believe it's...

Published 05-04-2009 4:28 PM by sherristuart

Filed under: Managed Print Services, enterprise printing, LaserJet, HP LaserJet, Content Management, document workflow [Edit Tags]

Can Digital Technology Save Print?

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Last week a colleague of mine, Ron Coughlin, Senior VP of Worldwide Marketing for the HP Imaging and Printing Group, posted a powerful 'guest blog' entry...

Published 04-22-2009 5:36 PM by sherristuart

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New HP Web Jetadmin Enterprise Edition Breaks New Ground in Print Management

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas HP's introduction of HP Web Jetadmin Enterprise Edition at AIIM/On-Demand in Philadelphia last week met with some serious industry approval. I can't say...

Published 04-10-2009 4:03 PM by sherristuart

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HP, Information Workflow Solutions and AIIM 2009

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Please forgive the long post --- it’s a big day for HP at the AIIM Exposition and Conference 2009. What’s happening? HP has traveled to the City of Brotherly love...

Published 03-31-2009 1:39 PM by sherristuart

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Can HP and TROY solve the electronic RX challenge?

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas All the focus on President Obama's stimulus package, and the segments of the economy that the package targets, including education, infrastructure and health...

Published 03-27-2009 2:17 PM by sherristuart

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HP Wins GCN Best of FOSE Award for Security Hardware

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas I just got back from the FOSE 2009 Conference and Exhibition but the buzz of the show is still ringing for HP. Yesterday, Government Computer News announced this...

Published 03-13-2009 9:35 PM by sherristuart

Filed under: enterprise printing, security, Smartcard, Network Authentication, Technorati Tags: Government IT [Edit Tags]

A Revolution at FOSE 2009: Driving Recovery Through Technology Innovation

Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Hi everyone and greetings from the 2009 FOSE Conference in DC ! This year's FOSE has been an incredibly energizing event for HP. To start, the event theme this...

Published 03-10-2009 8:54 PM by sherristuart

Filed under: HP, printing, printing solutions, security, government [Edit Tags]

HP’s Enterprise Printing Blog

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Smart Tech Leaders Secure Printers

HP Introduces Eco Solutions for Printing

Congratulations Winners of the 2009 Outstanding Partner Awards

Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts from the event - Afternoon day 2

Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Morning day 2

Do you think the printer will transform your enterprise?

Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Afternoon day 1

Managing the Challenge, Vienna, 26-27 May '09 - Jean-Pierre Le Calvez shares his thoughts live from the event - Morning day 1

It All Started with the HP LaserJet - 25 Years Ago

Can Digital Technology Save Print?

New HP Web Jetadmin Enterprise Edition Breaks New Ground in Print Management

HP, Information Workflow Solutions and AIIM 2009

Can HP and TROY solve the electronic RX challenge?

HP Wins GCN Best of FOSE Award for Security Hardware

A Revolution at FOSE 2009: Driving Recovery Through Technology Innovation