HP’s Enterprise Printing Blog : HP, enterprise printing

Achieving Business Success for our Enterprise Customers

Tac Anderson — Wed, 26 Nov 2008 19:29:00 GMT

Mike Feldman
Vice President and General Manager
Enterprise Sales and Services
IPG-Americas

ImagePrint 2008

I’m happy to report that ImagePrint 2008 was a tremendous success. This year, we had a record number of enterprise customers and channel and solution partners in attendance. Not only was it a great turnout, but everything from the breakout sessions to the keynotes to the solutions showcase were first-rate and we received extremely positive feedback from our customers and partners alike. I have the privilege to work with many smart and talented people at HP and really saw my team engaging at all levels.

At every turn I was hearing from customers that this event made a difference and that they are going to take immediate action on building their Print 2.0 plans, which allow them to save money and improve their business processes just by assessing their imaging and printing environment. For those already down the path of optimizing their infrastructure and/or managing their environments, they wanted to extend their plans by improving their workflows and streamlining their imaging and printing operations.

Thank you to everyone who attended this year’s event.

Technorati Tags: enterprise,partners,HP,event,Print 2.0,imageprint

HP Color LaserJet CM6040f "Superstar"

Tac Anderson — Thu, 06 Nov 2008 22:27:00 GMT

Mike Feldman
Vice President and General Manager
Enterprise Sales and Services
IPG-Americas

We’re always honored when HP products are recognized with awards. But achieving AbsoluteVista.com’s SmallBizVista Superstar Award makes my day. A few choice excerpts:

"Very good service, very white-glove. Then again, exceptional service has always been a hallmark of HP in general, and the printer division in particular."

"In the use of the CM6040f, I looked for ease of use, speed, and versatility. I found it all. This MFC is years ahead of all supposed competitors in ease of use, value, reliability, versatility, speed, and functionality. In print/copy mode, having a printer spew out pages at a 40 page per minute clip in black-and-white or color is just impressive. As a network fax, the physicians were able to skip two steps in prescription fulfillment: printing out and faxing a script to pharmacies."

Click over to the review to read how John Obeto put the HP Color LaserJet CM6040f through the paces in AbsoluteVista.com’s MedikLab, which John describes as “a fully functioning and operational multi-provider physician’s clinic.”

Thanks, John!

Enterprise Update from the Canadian Rockies

Tac Anderson — Thu, 25 Sep 2008 20:32:00 GMT

Mike Feldman
VP Worldwide Sales and Services

I am just on my way back from Canada where we held the Enterprise Advisory Council amidst the breathtaking scenery of Lake Louise. It is a sight I will not soon forget. Stunning is the only way I can describe it.

Our council meeting was one of the best I have attended around the world. Our Canadian customers offered so much valuable feedback to me and my HP colleagues. We discussed the continued importance of environment impact in enterprise imaging and printing and received feedback that this continued to be top of mind for every customer. This led to a great discussion on how we can work with customers to improve their workflow so they can print less and speed up business processes.

We also discussed the positive impact of the EDS acquisition and how this will extend our capabilities in outsourcing and document management services. The council gave us great feedback on our solution offerings - everything from information management to variable data publishing to security as well as great discussions on unique industry solutions for education, financial services, legal, consulting, government, and others.

Of course, during the breaks, we had lively discussions about Sara Palin, Barack Obama, John McCain, and the political situation in the US in general. I am really looking forward to the upcoming debates. We also had great conversations about what the financial crisis in the US means to the rest of the world. The bailout of AIG, demise of Lehman Brothers, the new FBI investigation into the executive practices of over 100 companies, etc. were all discussed. What happens in the US has huge ramifications for the world economy.

Image of Lake Louise via Wikipedia

Technorati Tags: HP,Lake Louise Canada,Sarah Palin,Barak Obama,John McCain,AIG,Lehman Brothers,US Economy,EDS,Acquisition

HP Enterprise Advisory Council: Gathering Customer Feedback from Around the World

murradav — Mon, 15 Sep 2008 23:13:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

Just returning back from my trip to Europe. We met with 12 customers in Berlin, now one of my favorite cities, as part of our enterprise advisory council. The group of thought leaders represents leading companies in central and eastern Europe, as well as the middle east, Mediterranean and Africa. We had companies from Russia, Poland, Budapest, Romania, Czech Republic, Turkey, Greece, and others. Over the course of two days, they provided invaluable feedback on our strategy, direction, portfolio, and solutions.

The feedback gathered here impacts the key decisions we will make in the short term and long term. This council is one of many that we do around the world to keep a close pulse on our customers, market trends, and key opportunities. After the council, we spent two days in southern Germany with our enterprise imaging and printing region leadership team for Europe, Middle East, and Africa (EMEA). We have a very strong leadership team that has been consistently growing the business and our market share in EMEA. It was great to see how our plans are coming together to continue this leadership in the market.

Next week I am off to meet my colleagues from EDS which should be very exciting. After that, it is another council meeting, this time in Banff, Canada. It may be time to sell my home and move in to the Marriott!

EDS Acquisition Closes

Anonymous — Fri, 29 Aug 2008 18:51:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

Remember when Ross Perot ran for President? I do, and now – the company he founded in 1962 is joining HP. It seems like it was just yesterday that I was writing for this blog about what the EDS acquisition would mean for HP, and now – as the world knows – the acquisition is closed. This is an historic moment for our industry, for HP and EDS, and for our customers. Whenever HP is in the news as much as this it creates a lot of buzz and excitement, and even people who don’t typically read the business press have questions. It’s one of those times when casual acquaintances – people I see in the gym or at Starbucks who know where I work will stop and ask, “Hey, I saw in the news – the acquisition with EDS just closed, does that mean anything for you?”

To the next person who asks that question, here’s what I think I’ll say, “It means a lot to me and everyone at HP, because it secures our position as the world’s leading technology company. Because of my role in enterprise sales and services at HP, the combination of HP and EDS means we now have the capability to serve customers with the most comprehensive and competitive portfolio in the industry. I see exciting days ahead and more great things for HP.”

Skeptics will surely question our ability to integrate successfully with EDS – and it is a monumental job, but we’ve done it before (Compaq) and we’ll do it again.

Technorati tags: enterprise printing, hp, Hewlett Packard, EDS

Connecting with Enterprise Customers

Anonymous — Thu, 14 Aug 2008 22:16:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

I am in the nation’s capital this week (actually Georgetown but very close to DC and on Pennsylvania Street) with our East Coast Enterprise Customer Advisory Council (EAC). There is nothing better than time spent with customers – staying on the ground with the issues and challenges they’re facing. And, it’s exciting for us – from the perspective of what HP has to offer – to help them manage the challenges, improve workflows and save money.

Our customers here are telling me that cost containment, green IT and green printing are still the hottest topics. Customers love HP’s Web Jetadmin and Univeral Print Driver and we are committed to providing a best-in-class experience with these important software platforms. Scanning is also on the rise and our customers are successfully replacing copiers with HP MFPs and in many cases, relying on HP’s Managed Print Services.

We are so lucky to have great large enterprise customers who will take 2 days out of their busy schedules on a regular basis to meet with us and give us invaluable feedback. Tomorrow we will cover the product portfolio and future direction as well as our green printing solutions. I am looking forward to more great feedback. These customers shape our investments and directions. Coming up next month we will be in Berlin, Germany and Calgary, Canada for more customer councils. On the road again – and enjoying every second of customer interaction.

Technorati tags: enterprise printing, hp, Hewlett Packard, universal print driver, web jetadmin, managed print services

HP Broadens Portfolio of Imaging and Printing Solutions for Enterprise Customers

Anonymous — Tue, 12 Aug 2008 16:02:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

At the risk of sounding like a marketer, our portfolio of imaging and printing solutions for enterprise customers is impressive – and growing fast. Today, HP announced five new solutions. Check out the media alert for more information. All were designed to help customers maximize efficiency and improve business processes, and all were created by HP Solutions Business Partners, working through our industry-leading Solutions Business Partner (SBP) program.

We’ve talked a lot about the program since launching it back in May of 2007 – and it just keeps getting better. The program’s success is a testament to our commitment to enterprise customers and to our solution partners – independent software vendors and system integrators. Now, we have more than 100 partners offering 300+ solutions. Our solution quality assurance program, called the HP Solution Business Partner Accreditation, Certification and Test (ACT) program, is also gaining momentum, with 13 accredited partner companies and 20 HP-certified solutions.

One aspect of the program our partners find particularly valuable is the HP Open Extensibility Platform (OXP). This platform – it’s really a next generation software development kit – delivers important business and technical benefits for HP customers and our partners who develop and integrate their solutions for HP printing platforms.

Last, but not least, customers can easily integrate document management applications and improve productivity with the recently announced HP Scanjet N9120 Document Flatbed Scanner, which is now certified with document capture solutions from three HP Solutions Business Partners: Kofax, Omtool and ReadSoft. The scanner, now available for purchase, is ideal for users looking to enhance productivity, efficiency, document handling and reliability.

There’s so much more going on in the program – all good stuff, a lot to write about. I’ll keep you updated here, and of course, HP and our partners will continue to do great work together.

Learn More: HP Broadens portfolio of imaging and printing solutions for enterprise customers

Technorati tags: enterprise printing, hp, Hewlett Packard, Solutions Business Partner program, HP Scanjet N9120, HP Open Extensibility Platform

Reaching your green fatigue threshold? HP's committed to the environment.

murradav — Wed, 23 Jul 2008 20:37:00 GMT

Alison Graves
Worldwide PR Manager for HP’s Enterprise Imaging and Printing Business

Are you beating yourself up for infractions like pitching a soda can in the trash or forgetting to bring your own travel coffee mug into Starbucks? If you answered yes, then you might be suffering from “Green Guilt.” Are you skeptical of every green marketing claim and more interested in the U.S. presidential election and Jamie Lynn Spears’ baby? Then you probably have “Green Fatigue.” The New York Times reports the green fatigue threshold has been reached. PR and marketing professionals are trying to figure out what to do about it as experts worry the trend will soon die off. “After 18 months, levels of concern on any issue tend to drop off,” said Jonathan Banks, business insight director in Britain at Nielson, in an interview with the Times.

According to PR industry e-zine, Bulldog Reporter, “The problem boils down to misleading and exaggerated environmental claims and ties by advertisers that have consumers caught on an overgrown lawn of green skepticism.” For example, the Times points out that The Advertising Standards Authority received 561 complaints from consumers about green claims in 410 ads in 2007, up from 117 complaints about 83 ads the year before.

Where does that leave HP? Our commitment to environmental stewardship isn’t just a passing phase – in fact, it’s built into our DNA as a company, Bill Hewlett and Dave Packard were pioneers in recognizing that beyond making a profit, a company has a responsibility to enrich the businesses, lives and communities of its customers, partners, employees and stakeholders. Sure, like almost everyone else, we amped up our green marketing in the last year, but our claims are very real. They not only relate to our own commitment to the environment, but also our work to support our enterprise customers green goals. And speaking of our own commitment: Last week HP’s Corvallis site was recognized by the Environmental Protection Agency as exemplary steward, for making efforts, both internally and externally, to go above and beyond legal requirements for protecting the environment. The Corvallis site has reduced the total amount of electricity use by 6 percent, accounting for 9.7 million megawatt-hours, and invests in 4.2 million megawatt-hours of renewable energy per year. Congratulations HP Corvallis!

HP's Carbon Footprint Calculator is Now Available

Anonymous — Thu, 03 Jul 2008 21:41:00 GMT

Michelle Price

Manager, Worldwide Environmental Strategic Marketing, Imaging and Printing Group

On May 22nd, HP’s Imaging and Printing Group made a huge environmental announcement. As part of the announcement, we introduced the HP Carbon Footprint Calculator and indicated that it’ll be available at the end of June. Well, it’s now available. It takes about a minute to load. Check it out and let us know your thoughts.

The HP Carbon Footprint Calculator for printing helps you compare the carbon footprint of an existing sample printer fleet to that of a new, optimized LaserJet-based fleet. The calculator helps you understand how you can reduce your impact on the environment. It assesses printer energy and paper use, the carbon impact of usage and associated monetary costs based on geographical energy assessments.

If you are interested in learning more about the recent HP environmental announcement, click here or check out Mike Feldman’s blog about the announcement.

Technorati tags: enterprise printing, hp, Hewlett Packard, environmental issues, green business, carbon footprint calculator

HP Imaging & Printing Group restructuring and what it means to you

Anonymous — Thu, 26 Jun 2008 16:42:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

The HP Imaging & Printing Group organizational changes you may have read about last week are great news for our enterprise customers. Most of the press coverage has accurately reported on the reorg, including this article in The New York Times, as a continuation of IPG’s Print 2.0 strategy. I’ll write more about customer benefits later in this post, but first, an overview of the new structure:

HP’s Imaging & Printing Group (IPG) will now have three global business units: LaserJet and Enterprise Solutions, Graphics Solutions, and Inkjet and Web Solutions.

Bruce Dahlgren will continue to lead IPG enterprise sales, but the business unit is expanding beyond the Global Enterprise Business, and will be re-named, the Worldwide Sales & Services team. I’ll continue to lead our enterprise sales and marketing team, but our charter is expanding to include both direct and indirect sales.

Benefits to Customers

The new, simplified organization updates IPG’s structure to sharpen our customer focus. We will continue to streamline and strengthen the delivery of fully integrated offerings – solutions that will help customers manage the challenges of their imaging and printing environment – optimizing the infrastructure, managing the environment and improving workflows.

We remain 100 percent focused on helping customers solve business problems – whether it’s lowering costs, managing risk (compliance and security), enhancing productivity, or speeding time to market. Customers already benefit from the scope and scale of HP’s distinction as the largest IT company in the world. Now, they’ll benefit even more from efficient delivery of imaging, printing and services that are crucial to their business and to customer satisfaction.

Technorati tags: enterprise printing, hp, Hewlett Packard

Final Thoughts from the HP Tech Forum

Anonymous — Fri, 20 Jun 2008 19:08:00 GMT

Karla Winter
Marketing Program Manager
HP Imaging and Printing Group

Hello again from the HP Tech Forum in sunny Las Vegas. Today marks that last day of the forum and I was very pleased to see lots of people in attendance at the closing general session this morning. It really says that people are willing to put in the time investment to stay engaged.

The closing session featured presentations from AMD, Brocade and Intel, continuing the discussion on data center transformations and showing the power that these vendors, along with HP, can bring to the data center of the future.

The highlight of the closing session was a visit from comedian Howie Mandel. Very funny – in fact, I was laughing so hard I had tears in my eyes. What a great way to perk up a crowd of people who had the look of “too much Las Vegas” on their faces! Tonight the HP 2008 Tech Forum wraps up with a concert featuring Matchbox 20.

As I’m working the last few hours in the expo area, I continue to be impressed with the number of vendors that are here to help round out the story and showcase the capabilities they bring to the table along with HP.

The Universal Print Driver continues to be the hot topic in the booth. This is the strategy moving forward for HP – one print driver instead of individual drivers – so get on board with the transformation! The HP Universal Print Driver for Windows ® is a single, intelligent print driver that gives users instant access to a wide range of HP print devices, replacing individual product drivers. The HP Universal Print Driver makes it easy to connect to HP printing devices without having to download separate, product-specific drivers. And a more streamlined imaging and printing environment means less strain on the network and easier installation of new printers and queues. And the Universal Print Driver will help you optimize and better manage your printing infrastructure. And it’s free! Check it out at www.hp.com/go/upd.

Another major highlight of the printing and imaging section of the HP booth was the HP Retail Photo Kiosk – a walk-up device being deployed in major retailers, where customer can walk up and print their photos. Attendees have been walking away with pictures stating how “cool” it is.

Attendees were also looking at many of our consumer printers for home use to print pictures and to use in their home offices. Featured models were:

HP Office Jet Pro L7590 all-in-one
HP Office Jet Pro K8600
HP Photosmart Pro B8850
HP Photosmart C8180 all-in-one
HP Photosmart D7460

All-in-all, it was a great week, with great customers and vendor partners. Remember to Get Connected – People, Technology and Solutions from HP.

Technorati tags: enterprise printing, hp, Hewlett Packard, HP Tech Forum, universal print driver

Awards

Anonymous — Mon, 16 Jun 2008 18:02:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

The Golden Globes, the Academy Awards, the CMT (Country Music) Awards; the Tony Awards, the MTV Movie Awards, and finally, six months into 2008, the biggest award of them all: The BLI (Buyers Laboratory Inc.) Spring “Pick” Awards.

And the winner of the BLI Special Achievement Award for Innovation goes to:

The HP CM8060 Color MFP with Edgeline Technology

This acknowledgement from BLI, coming a full year after the product hit the streets and started to aggressively capture copier pages for HP, is especially gratifying. A few quotes from the review:

“The CM8060 Color MFP proved itself admirable in BLI’s testing, separating itself from the pack with innovative features not regularly seen on its copier MFP competitors for a price that is the lowest of competitive models. Featuring a very large, well-labeled color touch-screen control panel, the CM8060 Color MFP also raises the bar for ease of removing misfeeds, providing live-action video on the control panel and LEDs throughout the device to guide users.

“The HP CM8060 Color MFP takes leaps and bounds forward in regard to being an environmentally friendly machine as well. Whereas the photoconductors used by competitive models have to be disposed of, with the HP CM8060, the imaging unit is the print head. The device also ships with no Styrofoam and no cardboard.”

Buyers Laboratory Inc. is the world’s leading independent evaluator of document imaging products and solutions. Presented semi-annually, BLI’s prestigious “Pick” awards identify the best products tested in their respective categories in a wide range of performance areas, through a series of rigorous evaluations.

Since the blockbuster launch of HP’s Edgeline MFPs in April of 2007, we’ve racked-up considerable acclaim for its high-performance and innovative design. The HP CM8060 Color MFP with Edgeline Technology garnered a “Must See ‘em” award at the recent Graph Expo trade show and received the “Technology Award” from the Microsoft Vendor Program (MSVP) Excellence Awards.

Awards are great, but the most important acknowledgement is the one we receive for helping solve a customer’s business problem. The best type of acclaim is when our innovation adds value – whether it’s a breakthrough in print quality and total cost of ownership, or a software solution that streamlines a billing process.

Click here to read the case study and find out more about how California-based law firm, Wilson Sonsini Goodrich & Rosati realized immediate benefits with Managed Print Services from HP, and by replacing its previous generation of MFPs with the HP CM8060 Color Multifunction Printers with HP Edgeline Technology.

Technorati tags: enterprise printing, hp, Hewlett Packard, BLI Spring Pick Awards, edgeline technology, CM8060

Thoughts from the "Managing the Challenge" enterprise printing event

Anonymous — Thu, 05 Jun 2008 16:06:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

On the road again -- I’m on the beautiful island of Sardinia, Italy, at our marquis European enterprise printing customer event, called “Managing the Challenge.” We have more than 250 large enterprise companies in attendance. Keynote presentations this morning by senior executives from HP’s Imaging and Printing Group (IPG) covered key trends in the printing market and HP’s strategy for working with customers to help them build a Print 2.0 plan. HP’s Alternative Thinking About Printing is all about helping customers reduce cost and improve productivity by optimizing the infrastructure, managing the environment, and improving workflows.

Following the keynotes, I hosted a panel with four customers: Imperial College (Charles Page, Campus Support Manager), Sahara Petrochemical (Ihab
Hawari, CIO), ITV (Nick Leake, Director of Operations and Infrastructure), and the Petroleum Development Oman (Saif Naaman, Head of Customer Services). These customers inspired the audience by what they have achieved through working with HP. They have all right-sized their printing and imaging fleets and standardizing on HP’s MFP’s and printers. They’re using our tools, such as Web Jetadmin and Universal Printer Driver, and they are implementing managed print services and using key security solutions with pull printing. They’re a great example of how customers are managing the challenges, increasing productivity and saving money. And they’re doing all that while delivering key Eco Solutions for Green IT. It’s really gratifying to get to connect with these customers and see that they’re getting results from the work we’re doing. All in all, this has been a great event.

HP’s Enterprise Printing Blog : HP, enterprise printing

Achieving Business Success for our Enterprise Customers

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HP Color LaserJet CM6040f "Superstar"

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HP Enterprise Advisory Council: Gathering Customer Feedback from Around the World

EDS Acquisition Closes

Connecting with Enterprise Customers

HP Broadens Portfolio of Imaging and Printing Solutions for Enterprise Customers

Reaching your green fatigue threshold? HP's committed to the environment.

HP's Carbon Footprint Calculator is Now Available

HP Imaging & Printing Group restructuring and what it means to you

Final Thoughts from the HP Tech Forum

Awards

Thoughts from the "Managing the Challenge" enterprise printing event