HP’s Enterprise Printing Blog : customer feedback

Achieving Business Success for our Enterprise Customers

Tac Anderson — Wed, 26 Nov 2008 19:29:00 GMT

Mike Feldman
Vice President and General Manager
Enterprise Sales and Services
IPG-Americas

ImagePrint 2008

I’m happy to report that ImagePrint 2008 was a tremendous success. This year, we had a record number of enterprise customers and channel and solution partners in attendance. Not only was it a great turnout, but everything from the breakout sessions to the keynotes to the solutions showcase were first-rate and we received extremely positive feedback from our customers and partners alike. I have the privilege to work with many smart and talented people at HP and really saw my team engaging at all levels.

At every turn I was hearing from customers that this event made a difference and that they are going to take immediate action on building their Print 2.0 plans, which allow them to save money and improve their business processes just by assessing their imaging and printing environment. For those already down the path of optimizing their infrastructure and/or managing their environments, they wanted to extend their plans by improving their workflows and streamlining their imaging and printing operations.

Thank you to everyone who attended this year’s event.

Technorati Tags: enterprise,partners,HP,event,Print 2.0,imageprint

Continuing the Dialogue: Addressing our Enterprise Customer’s Top Business Concerns

Tac Anderson — Wed, 19 Nov 2008 02:15:00 GMT

Live from ImagePrint 2008

Mike Feldman
Vice President and General Manager
Enterprise Sales and Services
IPG-Americas

Greetings from Orlando!

I am blogging this week from the beautiful Gaylord Palms Resort in Orlando, Florida at ImagePrint, HP’s annual imaging and printing conference for enterprise customers. This year, I’m looking forward to participating and hosting sessions from a different vantage point under my new role in leading HP’s enterprise business.

Tomorrow morning, I will host what I hope to be an engaging conversation with our customers about their top challenges and how partnering with HP better enable them to assess, approach and meet their imaging and printing objectives. During the past year, I’ve been able to see first-hand our customer’s top business concerns and priorities. I hope to ensure that the 800+ customers and partners attending ImagePrint obtain value from HP on all levels. There will also be a keynote from Bruce Dahlgren, senior vice president for Worldwide Sales and Services that will feature HP’s vision of imaging and printing and how opportunities and tools available now can help customers achieve their business goals. Select customers will also participate in panel discussions sharing their insights and best practices for a variety of topics ranging from “Green IT” to optimizing printer fleets and improving workflows.

I’m off to greet customers that are arriving today. Stay tuned for additional updates this week.

Enterprise Update from the Canadian Rockies

Tac Anderson — Thu, 25 Sep 2008 20:32:00 GMT

Mike Feldman
VP Worldwide Sales and Services

I am just on my way back from Canada where we held the Enterprise Advisory Council amidst the breathtaking scenery of Lake Louise. It is a sight I will not soon forget. Stunning is the only way I can describe it.

Our council meeting was one of the best I have attended around the world. Our Canadian customers offered so much valuable feedback to me and my HP colleagues. We discussed the continued importance of environment impact in enterprise imaging and printing and received feedback that this continued to be top of mind for every customer. This led to a great discussion on how we can work with customers to improve their workflow so they can print less and speed up business processes.

We also discussed the positive impact of the EDS acquisition and how this will extend our capabilities in outsourcing and document management services. The council gave us great feedback on our solution offerings - everything from information management to variable data publishing to security as well as great discussions on unique industry solutions for education, financial services, legal, consulting, government, and others.

Of course, during the breaks, we had lively discussions about Sara Palin, Barack Obama, John McCain, and the political situation in the US in general. I am really looking forward to the upcoming debates. We also had great conversations about what the financial crisis in the US means to the rest of the world. The bailout of AIG, demise of Lehman Brothers, the new FBI investigation into the executive practices of over 100 companies, etc. were all discussed. What happens in the US has huge ramifications for the world economy.

Image of Lake Louise via Wikipedia

Technorati Tags: HP,Lake Louise Canada,Sarah Palin,Barak Obama,John McCain,AIG,Lehman Brothers,US Economy,EDS,Acquisition

HP Enterprise Advisory Council: Gathering Customer Feedback from Around the World

murradav — Mon, 15 Sep 2008 23:13:00 GMT

Mike Feldman
VP, IPG Global Enterprise Business

Just returning back from my trip to Europe. We met with 12 customers in Berlin, now one of my favorite cities, as part of our enterprise advisory council. The group of thought leaders represents leading companies in central and eastern Europe, as well as the middle east, Mediterranean and Africa. We had companies from Russia, Poland, Budapest, Romania, Czech Republic, Turkey, Greece, and others. Over the course of two days, they provided invaluable feedback on our strategy, direction, portfolio, and solutions.

The feedback gathered here impacts the key decisions we will make in the short term and long term. This council is one of many that we do around the world to keep a close pulse on our customers, market trends, and key opportunities. After the council, we spent two days in southern Germany with our enterprise imaging and printing region leadership team for Europe, Middle East, and Africa (EMEA). We have a very strong leadership team that has been consistently growing the business and our market share in EMEA. It was great to see how our plans are coming together to continue this leadership in the market.

Next week I am off to meet my colleagues from EDS which should be very exciting. After that, it is another council meeting, this time in Banff, Canada. It may be time to sell my home and move in to the Marriott!