The Inkjet Printing Blog - All Comments

re: What do you have to say?

Christine Dunne — Thu, 03 Sep 2009 01:05:48 GMT

my printer says that the cartiridges are not detected or missing, yet they are there, I took them out and put them back in still says the same thing.

Can someone help me please???

papngnldy@yahoo.com

re: How Good are HP Printers? Find out from HP Customers.

Mel — Fri, 28 Aug 2009 17:45:09 GMT

To Rob Cook...This is a hardware issue. Pretty crappy. We're having the SAME problem and error message about the ink system failure. Anyway, we're gonna take ours apart, but will more than likely be getting a new printer. Another HP? Canon is another good brand. Maybe we try them

re: Should You Turn Your Printer Off when You aren’t Using It?

Printer Guy — Wed, 29 Jul 2009 16:07:20 GMT

Unfortunately, cleaning cycles waste ink but is a necessary method of cleaning the print heads.

This should be done routinely and whenever you change an ink cartridge. This will also purge the ink cartridge and draw ink into the printhead.

re: HP Offers Tools and Programs for Environmentally Responsible Small Business Printing

SARA — Thu, 23 Jul 2009 05:56:10 GMT

I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.

Sara

http://smallbusinessgrant.info

re: How Good are HP Printers? Find out from HP Customers.

Rob Cook — Fri, 17 Jul 2009 23:50:09 GMT

I purchased an HP C7250 All in One several months ago. The printer and its features worked fine for a couple of weeks then errors and error messages began taking over. The most frequent message is "Pump motor stalled Press OK". This solution worked for a while, then "Ink System Failure Unable to copy, receive faxes, or print. Refer to printer documentation. Turn printer off then on again" began appearing when I tried to print. This message has appeared more and more frequently in the past week or so. After turning the printer on and off about 15 or 20 times, which takes nearly and hour the printer will at last print, for a while. Then between printing different documents the pump motor stalls, the ink system fails and the whole lengthy process must be repeated to get the machine to print again. This is no doubt the worst printer I have owned sincei was printing with dot matrix printers.

re: Free HP Print View Software Saves Money for Small Businesses

Mike Mathews — Thu, 25 Jun 2009 15:58:06 GMT

Wow, I should quickly retire as a marketing person now that there's "DIY marketing". Who decided that "DIY marketing" was the proper phrase? This is "DIY production printing", not "DIY marketing".

While any tool to help with determining the cost of production is helpful, especially with marketing efforts, this tool has added benefits of saving time and transportation costs, as well as possibly instilling some sense of cost-effective design rules. But it doesn't do the marketing for you, it just opens up another alternative to production cost judgment. Everyone knows ink is expensive, inkjet ink is some of the most expensive material on the planet, but this tool will help balance that expense versus some production alternatives. Good for HP making this available and I hope they profit from it.

As for DIY marketing, that's normally learned at the school of hard knocks.

re: Free HP Print View Software Saves Money for Small Businesses

hp printer copier worx — Wed, 24 Jun 2009 15:27:02 GMT

This is a great thing. The problem is getting the word out to small businesses that can benefit greatly but are neither HP nor internet oriented. The chances of them stumbling across this softway is pretty small.

re: Free HP Print View Software Saves Money for Small Businesses

David Petersen — Wed, 24 Jun 2009 11:13:22 GMT

My dad used to save money from using "fake" ink, like literally injecting all those cartridges with over-the-counter "pirated" ink. It ended up messing up our printer so bad we had to buy a new one :(

re: The Truth about Print and Prosper Cost of Ink Claims

JBarkwell — Thu, 11 Jun 2009 23:53:31 GMT

Try googling "HP Printer Driver Problems" if you want a true measure of the appallingly bad service, the bloated and error ridden drivers and the shoddy construction currently provided by HP.

In my case I have an 18 month old Officejet Pro 7580 (which has printed a grand total of 3940 pages while consumming 3 XL Black cartridges and two each of every colour cart); when I installed a driver update I immediately lost the ability to scan, copy or fax. There are dozens of accounts of identical problems on various threads. No one has had any luck with HP in resolving the issue and, no matter how many times I have uninstalled the existing drivers (including using levels 1,2,3 and 4 uninstall, and ccleaner) and reinstalled the old drivers, I have an all-in-one which has only one function.

You simply lose credibility when you try to deny that HP is an ink company (not a printer company) or pretend that you do not have a serious problem with your drivers (including apparently insoluble problems with Vista) which you are unwilling to resolve. To add iinsult to injury your "service" techs operate from a script from which they refuse to depart. Even when told, in response to their suggestion that you have already done the check, they insist on simply proceeding by rote and, in my case, when nothing that they suggested worked, they signed off with " I'm glad we could help you solve your problem" which clearly was not the case.

You should assume that this rant is representative of thousands of other completely disgruntled customers.

I should note that the HP financial calculator I bought in 1978 continued to work flawlessly into the 90's and its replacement which I bought in 1986 (simply because the original was now clunky by comparison) is still functioning perfectly (and on its original battery). It is unfortunate that HP is no longer the kind of company it started out to be.

re: HP Photosmart Printers are the Easiest and Fastest way to Print Lab-quality Photos at Home – How do We Know That?!

Lee — Wed, 10 Jun 2009 22:59:03 GMT

For the photographers who want to print at home, there is currently a huge void in the HP Photosmart printer offerings. This refers to what is offered for larger prints over 8.5x11 inches. The 8550 Photosmart is currently the entry level printer offering up to 13x19 inch prints and reviews indicate it’s an average performer for color image quality. For monochrome or black and white prints, color tints occur in areas of different tonality. Personally I do a lot of b&w prints and this would not be acceptable. For unknown reasons the 8750 Photosmart was discontinued and provided excellent b&w prints. The new Pro Photosmart series 8850 and 9180 gets even worse reviews for hardware and software issues. Poor paper handling, clogged ink print heads are only the beginning of complaints. We desperately need a 8750 Photosmart replacement for the large 13x19 inch print size.

re: New Officejet Printers deliver Professional Color Documents for up to 40% less Cost per Page and Energy use than Lasers

renee dougherty — Tue, 09 Jun 2009 17:25:16 GMT

i'm interested in comparing the costs to print color and black and white between the different printers, desk jets, lasers, office and home use. is there a website that has such comparisons?

renee dougherty reneessance6@yahoo.com

re: The Inkjet Printing Blog not Available for Comments until June 1

btbottger — Fri, 05 Jun 2009 20:46:54 GMT

This is a reply to Bill Underwood. Sorry to hear about your problem. Have you tried contacting our support team at www.hp.com/support or calling 1-800-HP-INVENT (if you are in the US)? I have a suggestion though which might be the simple fix you are looking for. Try checking the auto-duplexer unit which snaps on the back to enable double-sided printing. It needs to be attached, with the tabs clicked in all the way and be even on both sides, to avoid chewed-up paper edges. Did this do the trick?

HP performed printer reliability and performance testing on the Officejet 8000 printer with a 3rd party lab called BLI. They printed 15,000 pages and didn't experience any malfunctions, misfeeds or service calls, so they awarded the product with a certificate of reliability. You can read the report at this link.

www.hp.com/.../HPOfficejetPro8000Printerand8500All-in-One.pdf

Hope we can get things on-track for you.

Regards,

Bret Bottger

re: The Inkjet Printing Blog not Available for Comments until June 1

btbottger — Fri, 05 Jun 2009 20:30:31 GMT

Appreciate your feedback about our Officejet mobile printers. You might consider protecting your product with the HP Mobile Printer Sleeve (Q6281A). It cushions the product when you carry it, and you can keep the sleeve on when printing. It has slots in the cover so you can easily insert a wireless dongle, memory card, USB cable or power cord. Hope this helps.

www.shopping.hp.com/.../store_access.do

re: The Inkjet Printing Blog not Available for Comments until June 1

Bill Underwood — Fri, 05 Jun 2009 05:01:46 GMT

i just hooked my 2nd officejet pro 8000 in the last 2 weeks. It clearly has a design problem. Pages do not feed correctly and are exiting the printer with chewed up edges. Thankfully Staples has been very accomodating....so far. I wonder what they are going to say tomorrow when I take the 3rd machine back. I have used everyone of these printers since the officejet 1000. Too bad this one shipped before it has been properly tested.

re: Small Businesses use HP Officejet Printing System for “Sixcess”

Ken Bellah — Fri, 15 May 2009 02:56:06 GMT

I bought an Officejet Pro L7590 on Jan. 2, 2009 for use in a small office, with a Dell computer running Windows XP. The document feed quit working in March, 2009. Email to Customer support received no response. The pickup from the paper tray is sufficiently unreliable that I can usually count on wasting 2-3 sheets of stationary trying to print a one page letter. Have never been able to use the scanner because the software and my computer don't get along with each other. Bottom line: I'm using this product exclusively for printing the occasional email and document off the computer, and using the old Dell 1600 N that I thought I was taking out of service to photocopy, scan (B & W) and fax-anything that requires reliable document feeding or pickup. I have owned HP Laserjet II and III, both of which had over a million pages on the clock when taken our of service. I'm sad to see HP get out of the reliable printer business in favor of whatever it's in now.