Co-authored by HP’s own Jeroen Bronkhorst, I’ve allotted my entire next airplane flight to reading this book. Which, by the way, is already available through Amazon in the US, although one can purchase it from the OGC site here: http://www.best-management-practice.com/Online-Bookshop/IT-Service-Management-ITIL/ITIL-Version-3/The-Official-Introduction-to-the-ITIL-Service-Lifecycle/

Having read the other 5 books, I can already vouch for the fact that the ITIL refresh has a wealth of very practical information and such a refreshing business perspective on managing IT and business services. Buy it – read it – tell us what you think.