Got ya...of course this statement is not true, but I thought to start with something controversial to get your attention on some other developments in the world of service management.
First there is of course the new guidance from the IT Governance Institute that has mapped COBIT 4.1 with ITILv3. And although this is a great document to help you link COBIT 4.1 with ITILv3, you should also be aware that mapping is created from a COBIT perspective. This means that the mapping shows where COBIT 4.1 and ITILv3 are related and which parts from COBIT 4.1 are complementary to ITILv3. In the last version of this mapping that I reviewed before publication, it didn't show however which parts from ITILv3 are complementary to COBIT4.1. The Mapping of ITIL v 3 With COBIT 4.1 is available as a PDF download at www.isaca.org/cobitmappings. The publication is free to ISACA members and is US $25 for nonmembers.
Another interesting development is the creation of CMMI for Services (CMMI-SVC) by Carnegie Mellon's Software Engeneering Institute (SEI). Where ITIL is mainly focused on services provided by IT organizations, CMMI-SVC is targeted at any type of service provider and covers practices to manage, establish and deliver services while re-using 77% of the process areas from CMMI for Development (CMMI-DEV). As CMMI-DEV can be downloaded free-of-charge, I expect this will be the case with CMMI-SVC as well. For more information see: https://bscw.sei.cmu.edu/pub/bscw.cgi/0/424939.
Please add your comments to this post around any other interesting developments in service management...thank you in advance!
Warm regards,
Jeroen Bronkhorst
Posted
08-29-2008 9:03 PM
by
jbronkho