ITIL v3 Blog -

ITIL @ the HP Software Universe and how to get a discount...

Yeah, I know that I promised something different in my last post, however I wanted to draw your special attention to the ITIL related sessions at the next HP Software Universe from June 15 - 18 in Washington D.C.: 1382 BCBS improves audit compliance and...

Published 03-16-2010 9:49 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Software Universe, service management system, CMS

What is a Service? Continued

Hi there. I am back. Where were we? Let's see...ah, yes we were trying to find an answer to the question: "what is a service?". Previously I tried Google and Wikipedia which did not deliver the outcome that I was expecting. Although I did...

Published 03-01-2010 4:45 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Cloud Services, services, Software-as-a-service

What is a Service?

Let me start 2010 with a series of blog posts around the most foundational concept within ITIL V3: SERVICES. Today I will focus on the question: "what is a service?". And in particular on what the Internet public typically answers. So let's...

Published 01-30-2010 7:22 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, services

Service Management News in 2009

In good tradition many people take some time to reflect and evaluate what happened in the past year. Here are some of the major industry events and milestones in Service Management: In February the ITIL Intermediate Qualifactions were completed and in...

Published 12-31-2009 9:25 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Service Management

Optimizing cost by automating your ITIL V3 processes

This is the title of my presentation at the upcoming HP Software Universe 2009 in Hamburg from December 16 - 18 with the following abstract: "Having insight in and control over your ITIL v3 based service management organization is a pre-requisite...

Published 12-01-2009 4:08 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, BTO, Software Universe, Cost Optimization, process

Managing Cloud Services

This week I visited the annual itSMF Netherlands event where someone asked me the question: How does ITIL address Cloud Services? Without giving this much thought my first reaction was that ITIL provides generic guidance on any type of IT services, so...

Published 10-30-2009 4:32 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Cloud Services, itSMF

ITIL core books to be updated...is ITILv4 coming?

And the short answer is: no . Just before the weekend the OGC announced their mandate for starting a project to: To update the publications in line with a number of issues raised in the Change Control Log. Not everything will be addressed - some technical...

Published 09-15-2009 10:06 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, OGC

Software Asset Management explained?

Last month the ITIL v3 guide to Software Asset Management was published. This guide is complementary to the core ITIL publications and is the result of a review and update of the original ITIL v2 Software Asset Management book. This is good news especially...

Published 08-28-2009 12:18 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, SAM, Software Asset Management

Cost Optimization requires IT Financial Management

Altough this sounds very logical, today many organizations do not have the financial transparency to enable solid strategic business decisions. Typically the financial data is scattered across multiple systems and organizations. And as ITIL indicates...

Published 07-23-2009 6:02 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Software Universe, IT Financial Management, Cost Optimization, Service Portfolio Management

Leveraging ITIL to improve Business Continuity and Availability

Since time was very hard to find for me over the last couple of weeks, here's an extract from an article that I created together with John Bennett and still very much applicable today: Security, availability management, and business continuity management...

Published 07-01-2009 3:21 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, performance, continuity management, incident management, change management, availability management, business continuity

What's the latest ITIL news?

Do you know that: The first ITIL v3 core book (service operations) has been translated in French? Read more ITIL can help businesses survive (and thrive) in a recession? Read more There is a change control system for logging issues and changes on ITIL...

Published 05-29-2009 6:40 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, OGC, ITIL Software Scheme, itSMF

Rapidly designing detailed IT processes

This is the title of an article that I wrote with a few colleagues and that was published in the book ITSM global best practices, volume 1 and recently republished in the ITSM best practices Gold Edition which covers the best articles from a series of...

Published 04-30-2009 5:55 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, process, BPMN, BPM, BPEL

Managing Virtualization with ITIL

According to Wikipedia: Virtualization is a broad term that refers to the abstraction of computer resources. Virtualization nowadays has become an integral part of IT organizations to reduce cost and improve flexibility. Industry analysts position virtualization...

Published 03-31-2009 9:08 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, IT Financial Management, continuity management, incident management, availability management, process, virtualization, Problem Management, Security Management, Service Level Management, Capacity Management

[Updated] Where to find ITILv3?

It has been more than 1,5 your ago that I created one of my first posts dedicated to ITIL V3 sources. Since then the world (and especially the Internet) has changed significantly, so I decided to update my post and add some more interesting pointers....

Published 02-28-2009 5:12 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, OGC, itSMF, ITIL Glossary, TSO

Will ITIL v3 help you through the financial crisis?

Over the last couple of days I have been counting the amount of times that I had a conversation with a colleague around the financial crisis and how to deal with that. The result was a stunning average of three times per day! So I decided for myself that...

Published 01-30-2009 4:47 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Cost Optimization, service management system

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