ITIL v3 Blog -

Managing Cloud Services

This week I visited the annual itSMF Netherlands event where someone asked me the question: How does ITIL address Cloud Services? Without giving this much thought my first reaction was that ITIL provides generic guidance on any type of IT services, so...

Published 10-30-2009 4:32 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL, Cloud Services

ITIL core books to be updated...is ITILv4 coming?

And the short answer is: no . Just before the weekend the OGC announced their mandate for starting a project to: To update the publications in line with a number of issues raised in the Change Control Log. Not everything will be addressed - some technical...

Published 09-15-2009 10:06 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

Software Asset Management explained?

Last month the ITIL v3 guide to Software Asset Management was published. This guide is complementary to the core ITIL publications and is the result of a review and update of the original ITIL v2 Software Asset Management book. This is good news especially...

Published 08-28-2009 12:18 AM by jbronkho

Filed under: Jeroen Bronkhorst

Cost Optimization requires IT Financial Management

Altough this sounds very logical, today many organizations do not have the financial transparency to enable solid strategic business decisions. Typically the financial data is scattered across multiple systems and organizations. And as ITIL indicates...

Published 07-23-2009 6:02 AM by jbronkho

Filed under: Jeroen Bronkhorst

Leveraging ITIL to improve Business Continuity and Availability

Since time was very hard to find for me over the last couple of weeks, here's an extract from an article that I created together with John Bennett and still very much applicable today: Security, availability management, and business continuity management...

Published 07-01-2009 3:21 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

What's the latest ITIL news?

Do you know that: The first ITIL v3 core book (service operations) has been translated in French? Read more ITIL can help businesses survive (and thrive) in a recession? Read more There is a change control system for logging issues and changes on ITIL...

Published 05-29-2009 6:40 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

Rapidly designing detailed IT processes

This is the title of an article that I wrote with a few colleagues and that was published in the book ITSM global best practices, volume 1 and recently republished in the ITSM best practices Gold Edition which covers the best articles from a series of...

Published 04-30-2009 5:55 AM by jbronkho

Filed under: Jeroen Bronkhorst

Managing Virtualization with ITIL

According to Wikipedia: Virtualization is a broad term that refers to the abstraction of computer resources. Virtualization nowadays has become an integral part of IT organizations to reduce cost and improve flexibility. Industry analysts position virtualization...

Published 03-31-2009 9:08 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

[Updated] Where to find ITILv3?

It has been more than 1,5 your ago that I created one of my first posts dedicated to ITIL V3 sources. Since then the world (and especially the Internet) has changed significantly, so I decided to update my post and add some more interesting pointers....

Published 02-28-2009 5:12 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

Will ITIL v3 help you through the financial crisis?

Over the last couple of days I have been counting the amount of times that I had a conversation with a colleague around the financial crisis and how to deal with that. The result was a stunning average of three times per day! So I decided for myself that...

Published 01-30-2009 4:47 AM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

Multisourcing Service Management

Under tough economic conditions many companies and organizations are (re-)evaluating their sourcing strategy in order to reduce cost and optimize overall business performance. Although outsourcing is considered to be an established business practice,...

Published 12-29-2008 12:02 AM by jbronkho

Filed under: Jeroen Bronkhorst

How to implement ITILv3?

With which process do I start and what sequence should I follow? These are probably questions that are asked most often, especially in greenfield situations (mmm...does that still exist?) and by people that are relatively new to ITILv3. As a matter of...

Published 11-30-2008 9:57 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

RACI matrices - how difficult can it be?

Well....very difficult! Several weeks ago I spent an entire afternoon in a meeting room with several colleagues discussing the ground rules for constructing RACI matrices and how to extrapolate them from workflow diagrams. The trigger for this discussion...

Published 10-27-2008 1:13 PM by jbronkho

Filed under: Jeroen Bronkhorst

Is enforcing the right behaviour a pre-requisite for implementing Service Management?

Over the last couple of weeks I have been looking for samples that describe how to "behave" in a service management environment. The trigger for this was a request from my customer that wanted to define the 2 to 3 most important behavior guidelines...

Published 09-26-2008 12:22 PM by jbronkho

Filed under: Jeroen Bronkhorst

ITIL is the only Service Management standard

Got ya...of course this statement is not true, but I thought to start with something controversial to get your attention on some other developments in the world of service management. First there is of course the new guidance from the IT Governance Institute...

Published 08-29-2008 9:03 PM by jbronkho

Filed under: Jeroen Bronkhorst, ITIL

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Managing Cloud Services

ITIL core books to be updated...is ITILv4 coming?

Software Asset Management explained?

Cost Optimization requires IT Financial Management

Leveraging ITIL to improve Business Continuity and Availability

What's the latest ITIL news?

Rapidly designing detailed IT processes

Managing Virtualization with ITIL

[Updated] Where to find ITILv3?

Will ITIL v3 help you through the financial crisis?

Multisourcing Service Management

How to implement ITILv3?

RACI matrices - how difficult can it be?

Is enforcing the right behaviour a pre-requisite for implementing Service Management?

ITIL is the only Service Management standard