Infrastructure Management Software Blog : SiteScope

The full stack (OMW, SiteScope, OMi, NNM, Service Desk, CMDB)

pspielvogel — Fri, 16 Oct 2009 19:35:00 GMT

As I was getting ready to leave yesterday, a colleague stopped by my desk and asked “do you want to be a hero?” That certainly peaked my interest. It turned out we had a customer downstairs in our executive briefing center that wanted some clarification about all the pieces of our stack fit together.

Background
The customer was the CTO of a major IT firm in the Asia-Pacific region. They manage approximately 4,000 servers using OMW 8.1. They use both agents and SPIs, as well as SiteScope agentless monitoring. In addition, they monitor the faults and performance of their network using NNM, and roll those events into their Operations Manager console. In addition, they use Service Desk 4.5 along with a CMDB (configuration management database) that tracks all the configuration items and relationships among them across their enterprise. A *very* rough schematic of what they have appears in the diagram below in red.

Our discussions were divided into two main areas:
1. What they are doing today and what they should be doing?
2. What can they do in the future?

Current Situation
The first question was about best practices. Were they using the software correctly to manage their infrastructure? The answer is a resounding yes. They use OMW as the central event management console, collecting data from agents, SiteScope (agentless monitoring), and NNM for network events.

And, they integrate their service desk with OMW, opening and closing tickets, and tracking changes to the IT infrastructure in their CMDB. They implemented the CMDB about two years ago, in conjunction with their Service Desk implementation.

Next Steps
The next questions focused on what should they be doing or what can they do next to improve their IT management.

We started with a discussion about OMi. The customer was confused about how OMi fits with OMW - the first question was whether it replaces OMW, whether they receive OMi as part of an upgrade (entitlement), and finally, what specific value OMi provides since they currently use OMW as the centralized event consolidation tool.

As readers of this blog know, OMi is a separate product that adds on to Operations Manager. (See green box at top of the above diagram). Its main value is that it leverage the system topology information in the CMDB to greatly speed the time to repair IT problems, especially in complex environments. We have many resources to learn more about OMi, including:
Product overview
High-level webinar on OMi
Deep-dive technical webinar on OMi
Answers to technical questions on OMi

The next topic was automation. We talked about how companies use Operations Orchestration (OO) to automate their IT processes (runbooks). OO uses events in OM to trigger its process flows. The good news was that this customer has spent the past two years documenting and improving their IT processes. They already know what processes occur frequently and how much manual effort they require. This may be the next logical step for them as it leverages their existing IT infrastructure and processes. EMA recently write a white paper on how process automation augments event consolidation.

Migration Challenges
One issue that arose was that the CMDB connected to their service desk is not the latest UCMDB that OMi uses for its topology-based event correlation (TBEC). The customer has two options here.
1. Leave the existing CMDB in place and let OMi create an operational data store that contains the configuration information it needs. The advantage of this approach is that it leaves the current management infrastructure intact and just adds OMi on top. OMi uses the SPIs to auto-discover the IT infrastructure and relationships among the elements. OMi’s data store is self-contained and requires minimal external input.
2. Migrate the existing CMDB associated with Service Desk to the latest version of UCMDB. The advantage of this approach is that the customer ends up with a single CMDB. They can migrate their existing data using a tool such as ICM (information consolidation manager) from Netscope.

Conclusions
For organizations already integrating their events into a single Operations Manager console, you are on the right track. If you already use a CMDB to track your IT infrastructure, you are very far along the IT management maturity curve, even more so if you use some means of automatic discovery to keep it current.

To take things to the next level, you have two options: focus on further event correlation and reduction with OMi or automate your existing IT processes with Operations Orchestration. You can pursue these in series or in parallel, depending on your priorities. Both will deliver a tangible return on investment and fast payback period.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

Using SiteScope to monitor VMware Infrastructures (free webinar)

pspielvogel — Wed, 26 Aug 2009 16:46:00 GMT

Virtualization is a hot topic for all our customers. In every customer meeting, we discuss their virtualization plans and how to make sure they are monitoring the virtual infrastructure using the same tools they use to monitor the physical infrastructure. In this blog, I have discussed how to use Operations Manager to monitor virtual environments, (or search on the tags on the right navigation for more on virtualization). This post, written by Amy Feldman, promotes an upcoming webinar on how to use SiteScope to monitor virtual environments.
- Peter

One common question that many of HP SiteScope user's has is around best practices for VMware monitoring with SiteScope. HP and Genilogix will be delivering a joint webinar that will address topics such as:

-        Challenges of monitoring applications in a virtual environment
-        How to monitor host and guest virtual machines with SiteScope 10.1
-        Tips and tricks for capturing the right monitoring data (e.g. what to look for and where)
-        Correlating metrics to identify performance issues on host ESX and guest VMs
-        Turning monitoring data into actionable results with performance tuning
-        Creating and deploying VMware templates in SiteScope 10.1

Join us for the "Using HP SiteScope to Monitor VMware Infrastructures" webinar

Date: Thursday August 27, 2009

Time: 11:00 AM - 12:00 PM Pacific / 2:00 PM – 3:00 PM Eastern

Register now: https://www1.gotomeeting.com/register/828601288

For HP Business Availability Center, Amy Feldman.

Enhancing SiteScope with Operations Manager - and Vice Versa

pspielvogel — Mon, 03 Aug 2009 22:22:00 GMT

Many SiteScope customers have been asking about the value of adding Operations Manager to their existing SiteScope implementation. Many Operations Manager customers have been asking about how the new SAM Admin helps them manage their SiteScope. The bottom line is that combining agent-based and agentless monitoring gives customers the ability to expand their monitoring coverage in a cost effective way.

I have listed a few excerpts from a new solution brief called “HP Operations Manager for HP SiteScope Customers”

Adding Operations Manager along with its agents extends SiteScope’s depth and breadth of coverage.

• Present an Operations Bridge or manager of managers that consolidates events from disparate consoles including multiple SiteScope servers, giving greater visibility into system health across the enterprise.
• Operate autonomously on managed nodes, ensuring continuous operation, even if the network connection between the management server and managed node fails.
• Allow monitoring of systems where administrators will not allow security credentials to be placed on the network but will allow an agent to be installed on the server.
• Collect data at very granular time intervals, allowing you to fine-tune the performance of mission-critical systems.
• Enrich events by providing context in the form of a service dependency map.

Operations Manager integrates out-of-the-box with SiteScope. It centralizes management of all SiteScope and other event consoles.

• Operations Manager automatically adds SiteScope targets to the Operations Manager Service Map.
• SiteScope alerts go directly to Operations Manager with full details.
• Operations Manager launches SiteScope tools directly from the Operations Manager console.
• Operations Manager manages multiple SiteScope servers and can transfer configuration information from one SiteScope instance to another and synchronize settings between multiple SiteScope servers.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

Q&A from EMA webinar on incident management and OMi

pspielvogel — Wed, 29 Jul 2009 18:07:00 GMT

Thank you to everyone who attended the EMA webinar on “What is New in the Not-so-New Area of Event Management: Five Tips to Reduce Incident Resolution Costs” (view the archived webinar by clicking on the link).

We had many great questions at the end, some of which we did not have time to answer. Here is a complete list of all the questions that were asked, along with the answers. If you have additional questions, please post them in the comment field on the blog.

What effect will cloud computing have on the management strategies you discussed?

In many respects, Cloud computing – if it’s to be successful as a responsible answer to optimizing infrastructure for business applications – will accelerate the need for consolidated event management and its associated technologies. Cloud computing places many new complexities and a stress and real-time awareness in front of IT managers, including how to manage performance, change, and costs effectively across virtualized environments and potentially across a mix of external service providers wedded together in a dynamic ecosystem. These requirements will force service providers to become more transparent in support of SLAs, performance management, infrastructure discovery, CMDB Systems and CMS involvements, and shared cost analysis, along with compliance, security and risk management issues. In other words, Cloud computing cannot succeed except as a niche opportunity without embracing the best practices and process-centric programs within IT to optimize its own internal effectiveness.

As you all know, security event management is a domain in its own right, and there is as much interest in cross-domain integration of security processes & tools as in other areas, if not more so in some cases. How can unified event management help security and IT ops team achieve their common goals?

Security event integration with an overall consolidated event management system is one of the more challenging and also more valuable areas of consideration. This is partly because rather than being a “component-defined” part of the infrastructure or SW environment, security is pervasively associated with all domains and all disciplines. It is something like the “phantom” in event management-a more logical than tangible entity. But as such, defining polices for integration and reconciliation are more complex and overall less evolved. Of course security has its own well established history in event management, in particular with SIEM—but once again this evolved as a way of consolidating security-related event issues, rather than being a more holistic approach to integrating security events with performance and change related events. And so to a large degree this challenge still remains unanswered by the industry as a whole.

Is OMi a replacement for OM?

No. OMi is a separate product that adds on to Operations Manager. OMi introduces advanced functionality such as system health indicators and topology-based event correlation using Operations Manager as the event consolidation platform. We designed the products in this way to allow our customers to gain significant new capabilities without disrupting their current Operations Manager deployment. There is no rip and replace, just adding a new component on top of the existing monitoring solution.

OMI looks alot like BAC, are they tightly coupled? Do I need both?

So is BAC and OMi the same product now?

Great observation. OMi is built on the BAC foundation so they do share a common look and feel. OMi performs advanced event management. BAC handles application management, transaction monitoring, and problem isolation. You can mix and match to components from the two product sets to meet the needs of your organization and you only need to purchase the components that fit your needs. So, OMi and BAC are separate products, just tightly integrated.

Sounds great, but what is the cost? Is there some way to justify the big cash outlay for IT organizations in SMBs?

The return on investment should be apparent. As we covered in the presentation, if you assume the cost per manually handling an event is $75 and OMi will eliminate processing of around 10% of events (conservative estimate), just determine how many events your Operations Bridge team handles per day/week/month/year and do the math.
And, of course, that ignores the benefits associated with a more rapid fix-time for incidents which will enhance business service availability.

For pricing on OMi, please contact your local HP sales representative.

Can OMi run on the same server as Operations Manager?

No. You need to run the two products on different servers. OMi will run on its own Windows based platform and will be connected bi-directionally to a nominated OM server.

Do I need OMi to use the runbook automation capabilities of Operations Orchestration?

No. Operations Orchestration can use the events from Operations Manager as the trigger to launch flows. You do not need OMi too. Like OMi, OO leverages the power of OM and its agents. I strongly recommend you contact your HP sales rep to schedule a demo of Operations Manager and Operations Orchestration working together.

If everyone uses the same console, how will domain experts perform advanced troubleshooting?

The OMi console is designed for Operations Bridge personnel to view events, identify the causal event, and resolve the incident. Likely users will be Tier 1 operators and subject matter experts (SME) starting to troubleshoot problems and determine what to fix. The SMEs will then use their specialized tools to investigate the problems in more detail within their domain. For example, someone on the server team might see that a server is down and then use HP SIM (System Insight Manager) to identify that a fan has stopped working.
OMi includes the concept of “user roles” so that specific users can be provided with access to the events, infrastructure views and tools that are appropriate for their role. Domain experts could have user roles defined which include direct access to tools utilized for advanced troubleshooting.

Is there any special configuration I need to run OMi?

You need Operations Manager to consolidate events before feeding them to OMi. You can feed events from other tools (such as SiteScope for agentless monitoring) into Operations Manager to get better visibility of your enterprise by expanding the number of managed nodes. Operations Manager can also consolidate events from other domain managers such as Microsoft SCOM or IBM Tivoli.
You do need a recent version of Operations Manager – either OMW 8.10 with some specific patches or OMU 9.0. Existing Smart Plug-Ins will work with OMi but we’ve also been making some enhancements to provide tighter integration and to enable the Smart PlugIns for OMU to populate the topology maps automatically. So in general you need a recent OM version and later SPI versions are ‘better’.
Other than that, there is no special configuration.

Does OMi require ECS (event correlation services) to be built out?

No. As a general rule it’s a good idea to ‘refine’ the event stream that is processed by the OM server and passed to OMi. There is absolutely no point in passing lots of noise to OMi – stuff that we know is noise – so we would recommend making good use of all of the traditional event consolidation and filtering technologies in OM. Time and count based correlation on agents, de-duplication etc.
ECS – Event Correlation Services – can also be used to further refine the event stream as it arrives at an OMU server but it is not a requirement for OMi.

Any issues or challenges to be utilize OMi in duplicated IP addresses environment for company like MSP (managed service providers)?

OMi should work in duplicate IP address environments providing that appropriate DNS resolution and IP routing OR HTTP PROXY CHAINING is in place to enable outbound connections from the existing OM server to the managed nodes (agents) to work correctly. The support for dup-IP is something we included in the HTTP communications protocol which can be used with OM agents after version 8.x of the OM servers. There are a number of different ways that the network 'resolution' can be set up - including http proxies and NAT - and we cannot commit to testing every possible configuration. However, with an appropriate configuration OMi will work in these environments. In general, if you have a dup-IP environment working with your existing OM server then OMi should also work.

Does OMi take into consideration HA (high availability) configurations such that it can identify business degradation as opposed to an outage?

Yes. This is one advantage of having health calculation and event correlation which is dynamically driven by the discovery of the infrastructure. Consider a cluster running some Microsoft Exchange Resource Groups, or a number of VMware hosts with some virtual machines which participate in delivering a business service. In either case, if we have a hardware issue then we may move the ‘application’ (resource group or VM) to another host. This may happen automatically.
The Operations Manager Smart Plug-In (SPI) which is monitoring these resources – so the Exchange SPI (which is cluster aware) or the Virtualization Infrastructure SPI – will detect the movement of resources typically within 1 to 2 minutes. The SPI will update the discovery information in OM and this will be synchronized into OMi a short time later. OMi’s perspective of the topology of the infrastructure will change and the health and event correlation rules will adapt.
OMi will now ‘understand’ that the hardware events which arrived from the cluster or VM host do not impact the business service which is supported by the specific Exchange Resource Group or virtual machine.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

What Customers are saying about SiteScope 10.1

pspielvogel — Thu, 16 Jul 2009 22:26:00 GMT

Last week I returned from a series of customer meetings on the east coast. During my trip, I met several advanced SiteScope customers, listened to their concerns and showed them what is coming up in the next SiteScope release.

One of the customers I visited is a large services firm, which has adopted SiteScope extensively, replacing a monitoring product from another vendor. Their monitoring needs are constantly growing and SiteScope helps them adjust quickly.

Here are some details about their environment:

They monitor about 4000 servers with various OS – Windows, Solaris, Suse Enterprise Linux and AIX.
They have about 40 SiteScope servers installed and they are planning to add more soon.
Most of their applications are web based, running on IBM WebSphere and Oracle DB. They use URL sequence monitors, WebSphere AppServer monitor and the various OS monitors extensively. For monitoring their custom applications, they use Log File monitors. They also use some of the packaged solution templates such as Exchange.
They have integrated SiteScope with a 3rd party event management system (NetCool). They use SNMP based alerts to send all SiteScope events into NetCool. They have customized SiteScope alert templates such that each responsible team will get actionable information when an alert is received (they have about 25 custom alert templates). They see alerts as one of the most valuable and powerful features in the product as they can tailor the alerts to their specific needs and manage them centrally using smart filters.
They run about 150 BPM transactions to monitor the end user performance of their applications from different locations around the world. They plan to upgrade to BAC 8.0 in the upcoming month.

They were thrilled to see the new Java Applet based UI technology that was introduced in SiteScope 10.0.

They had a list of usability enhancement requests; some of them have already been addressed in this new release (e.g. ability to sort threshold tables). This was their reaction: “SiteScope is great but the UI [in 9.5] made it a B class product. Now you have an A class product”.

We’ve also done a couple of improvements in the template deployment area which made them smile - the ability to mass-deploy templates using a simple CSV file and the ability to skip the verification stage. Both are a huge win for them as they use templates extensively and the verification process might take a few minutes for each server in some of their remote data centers. With 10.1 they will be able to deploy hundreds of new monitors with a single CSV file, without having to wait.

Another area that caught their attention was the improved capacity and the new sever statistics screens. In an environment like theirs, a capacity improvement has direct cost implications. The capacity improvement is accompanied by a new sizing calculator and new screens that provide more visibility into the server performance. This will help them leverage their current investment and get more “bang for the buck”.

And that is what SiteScope is all about!

To learn more and see a demo of the latest SiteScope, attend the Introducing SiteScope v10.1 webinar on July 23, 2009 (9:00am PDT / 12:00pm EDT / 18:00 CET).

For Business Availability Center , Udi Shagal.

Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps

Innovation Week Part 3 - SiteScope 10.1 Preview

pspielvogel — Thu, 09 Jul 2009 13:38:00 GMT

For agentless monitoring, the upcoming version of SiteScope, version 10.1 continues with our theme of innovation. As with OMU 9.0 , most of the changes are incremental, incorporating suggestions from the installed base. Here are some of the new feature highlights.

• Capacity improvement - R&D was able to cut the server memory consumption by half. This allows a single SiteScope server to run up to 16,000 monitors.
• Mass deployment of templates through CSV files – simple and intuitive way to deploy thousands of new monitors with a single action.
• New Certificate Management screen – friendly UI for managing your SSL certificates. Gone are the days when you need to run the Java command line keytool for monitoring VMWare ESX servers.
• New supported technologies: HP NonStop, Solaris Zones
• Updated technologies including WebSphere AppServer 7.0 & MQ 7.0, VMWare ESXi, Oracle DB 11 ,MSSQL 2008, DB2 9.x…
• Improved Windows connection via WMI
• New solution templates for HP Quality Center and HP Service Manager

To learn more and see a demo of the latest SiteScope, attend the Introducing SiteScope v10.1webinar on July 23, 2009 (9:00am PDT / 12:00pm EDT / 18:00 CET).

For Business Availability Center <>, Amy Feldman.

BSM incognito (Software Universe - Day 1)

pspielvogel — Thu, 18 Jun 2009 01:37:00 GMT

What a great start to Software Universe. The keynotes were great, and the speech by Dick Hoyt on “Yes you can!” was inspirational.

I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided discussion about their concerns. The goal of these discussions is to provide a forum for customers to share best practices about how they are using HP products.

We started the session by listing all the topics that people wanted to discuss. My expectation was that we would spend our time discussing Operations Manager, given the track. To my surprise, we spend less than half the time on Operations Manager. The majority of the time we discussed uCMDB and discovery, monitoring applications with Business Availability Center, agentless monitoring with SiteScope, integrating events from Network Node Manager, and of course managing virtualization.

Interestingly, not once did anyone mention Business Service Management or BSM. What does this mean? My interpretation is that customers don’t buy BSM, they buy solutions for monitoring events, applications, or networks. But, vendors of these types of solutions better have ways to integrate all these events together and provide a unified view of the entire infrastructure and how they impact business services. Fortunately, HP provides such solutions, and based on the demos I observed, people are very impressed.

For Operations Center, Peter Spielvogel

Rip and Replace - Never (Operations Manager has 15 years of stability)

pspielvogel — Wed, 10 Jun 2009 01:00:00 GMT

There has been some FUD thrown around by one of our competitors about HP’s commitment to our Operations management products. This nameless competitor is calling for HP customers to migrate to this competing suite of BSM products. They even have specific plays for HP OpenView Operations (now called Operations Center), SiteScope, and several other HP Software products.

Let me be very clear about one thing:
HP Operations Center has NEVER required a rip and replace upgrade!

HP understands the production nature of it IT infrastructure monitoring products and is very sensitive about forcing its customers to migrate. The same cannot be said about our unmentioned competitor. Their migrations are neither easy nor free.

A good example of our commitment to stability is OMi. It introduces significant new functionality such as Topology-Based Event Correlation (TBEC) as an overlay to our existing Operations Manager products that fits seamlessly into existing deployments. This allows customers to leverage their existing investment in management servers, agents, and Smart Plug-Ins - with no rip and replace.

If you have any questions about this or want to discuss our competitors false claims, please let me know.

For Operations Center, Peter Spielvogel

SiteScope at HP Software Universe

pspielvogel — Mon, 08 Jun 2009 22:50:00 GMT

There is only one week until HP Software Universe in Las Vegas and I can hardly wait. We have lots of amazing track sessions, demo exhibits, roundtable sessions and an overall great opportunity to network with other people excited about HP Software. If you are a SiteScope user, have we got some things for you to see while at the event.

Stop by the showcase to see a demo of the newest SiteScope release featuring updated navigation and administration tools that will simplify frequently performed tasks, and help manage large-scale deployments. You can also see how we've improved and added new integrations with HP Operations Manager and HP Diagnostics.

Attend session 1114 "Confessions of a product manager" to get the real scoop on SiteScope and BAC. Session is on Tuesday June 16 1:30-2:30.

Attend session 1319 “Leveraging Agent and Agentless Monitoring to lower TCO” to see some examples of how customers use SiteScope with Operations Manager to reduce the cost of monitoring their IT infrastructure.

Sign up for a Roundtable session and talk with product experts and other IT professional regarding HP SiteScope located in the Lido 3105 room

Visit the Genilogix exhibit to learn more about the HP SiteScope Virtual appliance. This new virtual appliance will help you to accelerate the deployment of SiteScope servers in your environment. Genilogix will be handing out a limited number of thumb drives with trial versions of the HP SiteScope virtual appliance.

Refer to the HP Software Universe 2009 website to learn more about sessions, exhibits, roundtables and other HPSU activities. If you are not going to the event stay tune to this blog for daily updates during the week of HPSU or follow us on twitter #HPSU09.

For SiteScope, Amy Feldman

Controlling SiteScope from Operations Manager

pspielvogel — Thu, 28 May 2009 01:04:00 GMT

I have been getting many questions from both customers and colleagues about how Operations Manager and SiteScope work together. This is a very timely topic as we have some new capabilities connecting SiteScope and Operations Manager.

Since many readers will not be attending my talk about this topic at Software Universe, I’ll preview the information here. (Alex Ryals and I will be focusing on customer success stories in our presentation, so it is still very much worth attending, even if you already know the product integration part.)

The main role of Operations Manger is to serve as an enterprise event console or operations bridge, consolidating events from various domain managers for servers, storage, and networks, from both HP and other vendors. It accomplishes this using agents that run on each managed node, monitoring availability and performance. These agents send information to the Operations Manager server based on user-defined policies. The agents can also act autonomously, performing corrective actions without communicating with the server. This is very useful for minimizing network traffic, or even assuring operation if a connection between the server and managed node gets interrupted.

SiteScope complements this mission by monitoring servers and the applications running on them using agent-less technologies. SiteScope too monitors both HP and other hardware. In some cases, enterprises have some servers on which administrators either cannot or will not install agents. In other cases, customers will monitor servers using a combination of both agent-based and agent-less technology. One common example is for monitoring email environments running Microsoft Exchange, Active Directory and all the supporting infrastructure.

So, how do Operations Manager and SiteScope fit together?

SiteScope forwards its events into Operations Manager with the full details.
SiteScope targets also appear in the Operations Manger Service Map.
Operations Manager lets you control multiple SiteScope servers, including transferring configuration information from one SiteScope instance to another and synchronize settings between multiple SiteScope servers.

The ability to monitor your IT infrastructure using a combination of both agent-based and agent-less technology lets you simultaneously improve the quality of service and reduce IT management costs.

For HP Operations Center, Peter Spielvogel

Software Universe - Initiatives that Deliver Rapid ROI

pspielvogel — Fri, 15 May 2009 18:51:00 GMT

I just learned that I will be presenting two sessions at Software Universe, which runs from June 16-18 in Las Vegas. The overall theme of the conference is “focusing on initiatives that can deliver immediate improvements and rapid ROI.” Both of my talks fit squarely within that charter.

Here are the two topics on which I will be speaking.

Automating operations management with HP Operations Orchestration
My colleague, Ralph Capasso, an expert in runbook automation, will be co-presenting the talk and running a live demo.

Abstract:
As your infrastructure becomes more complex, you’ll experience more IT events—many of them symptoms of the same root cause. And you probably have limited staff resources to manage and route incidents. The solution? Consolidation and automation. We’ll tell you how to automate event management and remediation with HP Operations Orchestration. Using case studies and workflow examples, we’ll show you how a typical enterprise can drive out millions of dollars in costs, and we’ll present a live demonstration of how HP Operations Manager and Operations Orchestration work together to resolve common issues.

Leveraging agent-based and agentless monitoring to drive down TCO
I’m presenting this session with Alex Ryals of Pepperweed. He has extensive field experience implementing complex IT solutions.

Abstract:
In today’s economy, a mixture of agent-based and agent-less monitoring techniques can be the key to effective infrastructure monitoring within tight budget constraints. Attend this session and learn how two customers combined HP Operations Manager agent-based techniques and HP SiteScope agent-less technologies to reduce their TOC while optimizing their infrastructure monitoring. Presenters will take a deep dive into the integration of these two HP solutions and will explain how you can create both IT value and business value. You’ll also hear how Operations Manager and SiteScope integrate into the overall HP BTO portfolio.

If you have any topics you would like us to cover in our talks, or questions on these topics you want answered, please leave a comment on the blog or contact me directly.

In a future post, I’ll have speakers from other sessions preview their topics.

For HP Operations Center, Peter Spielvogel.