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BSM Evolution: The Role of IT in the Business (part 1)

By Bryan Dean: BSM Research. One of the benefits of performing blind, unbiased research (if there is such a thing) is hearing the meek voice of IT’s huddled masses… versus the boisterous song of the advanced early adopters. When concentrating solely on...

Published 04-22-2009 8:59 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Bryan Dean
The "BSM Beam me UP" or déjà vu and Thoughts on Wittman’s “IT Laments Lack Of Guidance”

By Ian Bromehead – BSM Product Marketing, HP Software Had déjà vu lately? Can be terrifying and exciting at the same time can’t it. Well it gripped me today, and so strong that I felt compelled to drown the screen with virtual ink. It came when I was...

Published 04-22-2009 8:25 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Ian Bromehead
Advanced analytics reduces downtime costs - detection

by Michael Procopio In the world of advanced analytics, two areas that are of interest to the IT management world are: detection of a problem and isolation of a problem. In this post I'll cover detection. Problem detection, typically called anomaly...

Published 04-15-2009 6:01 PM by Michael_Procopio

Filed under: Automated Business/IT Service Management, Michael Procopio, Problem Isolation, advanced analytics, anomaly detection
BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by Michael_Procopio

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean
BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

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April 2009 - Application Management

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News

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BSM Evolution: The Role of IT in the Business (part 1)

The "BSM Beam me UP" or déjà vu and Thoughts on Wittman’s “IT Laments Lack Of Guidance”

Advanced analytics reduces downtime costs - detection

BSM Evolution: Small Enterprise Example

BSM Evolution: The CIO/Ops Perception Gap