LSAC is a nonprofit organization founded in 1947 to facilitate the law school admission process. Today, however, LSAC has evolved into a cutting-edge technology services provider: its newly updated software application, ACES2, provides data-hosting services and online, real-time admission processing to LSAC members, which number more than 200 law schools in the United States, Canada, and Australia.

Challenges:                                                  
A key turning point in LSAC’s thinking about business technology management was Hurricane Katrina, recalls Jerry Goldman, Director of Technical Services, LSAC. “The hurricane didn’t affect our business, but we saw how it did affect some of the law schools we serve,” Goldman says. “It opened our eyes to the importance of having a business continuity solution in place.” They stared on a journey to enable business continuity and IT Service Management (ITSM) best practices for Storage Area Network (SAN) management.

Approach:
In view of achieving their objective - LSAC began implementing HP Real User Monitor (RUM) software, part of the HP Business Availability Center solution. “RUM lets us better analyze our ACES2 services,” Jerry Goldman, Director of Technical Services, LSAC says “We can look at transaction volume, network performance, and application-response times, and analyze whether performance issues are related to application or network issues.” With this set of comprehensive and accurate data, LSAC can work constructively with its member law schools to optimize ACES2 performance. “We’ve committed to delivering platinum service levels to our clients,” Goldman says. “HP RUM software is a critical enabler in achieving that goal.”

Results:
Goldman says “HP Real User Monitor (RUM) lets us better analyze our ACES2 services”. This solution has helped in improving the ability to deliver platinum-level services to clients, reduced risk of data loss, and reduced risk that outage will impact on operations.

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