When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...
Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean