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BSM Evolution Paths: Financial Services Example

When two Fortune 500 companies merge the IT convergence can feel like two high speed trains on parallel tracks speeding toward a single-track tunnel. Not only is IT tasked with maintaining or increasing quality of service, but the CEO’s are quite impatient...

Published 03-18-2009 11:16 AM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean
BSM Evolution Paths: Auto Industry Sample

In the last post, Bryan Dean, our research expert in the BSM team, outlined the different ways in which customer evolve towards Business Service Management. In the next few posts, Bryan will give an example of each of the different types of evolution...

Published 02-24-2009 10:24 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean
BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

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