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Announcing a New BSM Solution Offering for Virtualization

by Michael Procopio The new offerings include enhancements to HP Server Automation , HP Client Automation , HP Storage Essentials , HP Network Automation , and HP Operations Manager software. According to a recent report from Gartner (1) , "Virtualization’s...

Published 09-01-2009 6:02 PM by Michael_Procopio

Filed under: BSM, IT operations, infrastructure management, Business Service Management, Network management, announcment, Michael Procopio, VMware, systems management, Virtualization, Client Automation, Network Automation, Level 3 Communications, Storage Essentials, Server Automation, Erik Frieberg, NA

BSM is dead (???)

By Peter Spielvogel (Operations Center product marketing) I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided...

Published 06-18-2009 7:50 AM by adsey007

Filed under: BSM, Business Service Management

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

BSM at HP Software Universe

by Michael Procopio HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented. In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions...

Published 06-11-2009 4:44 AM by Michael_Procopio

Filed under: BSM, IT operations, infrastructure management, Business Transaction Management, Business Service Management, Network management, Consolidated infrastructure, Michael Procopio, HPSU09, HP Software Universe, Las Vegas

BSM Evolution: The Role of IT in the Business (part 2)

By Bryan Dean: BSM Research In part 1 of this post I introduced some research conducted a couple years ago where we explored the IT professional’s perception of the role that their IT played in the business. I think the bottom line is whether you are...

Published 05-12-2009 12:55 PM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Consolidated infrastructure, Bryan Dean

Advanced analytics reduces downtime costs – isolation

by Michael Procopio, Product Manager, BAC In the world of advanced analytics, two areas that are of interest to the IT management world are: detection of a problem and isolation of a problem. Previously I wrote Advanced analytics reduces downtime costs...

Published 05-08-2009 3:40 PM by Michael_Procopio

Filed under: BSM, infrastructure management, Business Service Management, application performance management, Michael Procopio, Problem Isolation, advanced analytics

BSM Evolution: The Role of IT in the Business (part 1)

By Bryan Dean: BSM Research. One of the benefits of performing blind, unbiased research (if there is such a thing) is hearing the meek voice of IT’s huddled masses… versus the boisterous song of the advanced early adopters. When concentrating solely on...

Published 04-22-2009 8:59 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Bryan Dean

The "BSM Beam me UP" or déjà vu and Thoughts on Wittman’s “IT Laments Lack Of Guidance”

By Ian Bromehead – BSM Product Marketing, HP Software Had déjà vu lately? Can be terrifying and exciting at the same time can’t it. Well it gripped me today, and so strong that I felt compelled to drown the screen with virtual ink. It came when I was...

Published 04-22-2009 8:25 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Ian Bromehead

BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by Michael_Procopio

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean

BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

Monitoring your cloud computing as easy as calling an airport shuttle

HP made an announcement about new cloud computing management capabilities today: HP Unveils "Cloud Assure" to Drive Business Adoption . HP currently offers Software-as-a-Service ( SaaS ) for individual management applications such as HP Business...

Published 03-31-2009 5:15 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, Cloud Assure, announcment, cloud computing, Michael Procopio, SaaS

OpEx versus CapEx

Forrester just posted on how the recession is hitting capital budgets (CapEx) and that you should consider using operating expenses (OpEx) to purchase software ( http://www.idc.com/getdoc.jsp?containerId=lcUS21765009 ). About 18 months ago, we introduced...

Published 03-30-2009 8:06 AM by adsey007

Filed under: BSM, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM

BSM Evolution Paths: Financial Services Example

When two Fortune 500 companies merge the IT convergence can feel like two high speed trains on parallel tracks speeding toward a single-track tunnel. Not only is IT tasked with maintaining or increasing quality of service, but the CEO’s are quite impatient...

Published 03-18-2009 11:16 AM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

Prediction BSM Evolution

I usually do not like making public predictions because I hate being wrong. But I was discussing my last blog post ( Business Service Visibility & Accountability: Where is it Homed?) with a colleague and he pressed me for my prediction of where I...

Published 03-10-2009 12:32 PM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Bryan Dean

Business Service Visibility & Accountability: Where is it Homed?

Virtually every customer that I have studied has a critical moment in their BSM evolution where they realize the need for viewing , measuring and reporting business service performance in a business-relevant way. We could discuss the technical complexities...

Published 03-04-2009 12:25 PM by adsey007

Filed under: BSM, IT efficiency, infrastructure management, Business Service Management, application performance management, BSM evolution, Consolidated infrastructure, Bryan Dean

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