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Announcing a New BSM Solution Offering for Virtualization

by Michael Procopio The new offerings include enhancements to HP Server Automation , HP Client Automation , HP Storage Essentials , HP Network Automation , and HP Operations Manager software. According to a recent report from Gartner (1) , "Virtualization’s...

Published 09-01-2009 6:02 PM by Michael_Procopio

Filed under: BSM, IT operations, infrastructure management, Business Service Management, Network management, announcment, Michael Procopio, VMware, systems management, Virtualization, Client Automation, Network Automation, Level 3 Communications, Storage Essentials, Server Automation, Erik Frieberg, NA

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

BSM at HP Software Universe

by Michael Procopio HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented. In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions...

Published 06-11-2009 4:44 AM by Michael_Procopio

Filed under: BSM, IT operations, infrastructure management, Business Transaction Management, Business Service Management, Network management, Consolidated infrastructure, Michael Procopio, HPSU09, HP Software Universe, Las Vegas

BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by Michael_Procopio

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean

BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

BSM Evolution Paths: Auto Industry Sample

In the last post, Bryan Dean, our research expert in the BSM team, outlined the different ways in which customer evolve towards Business Service Management. In the next few posts, Bryan will give an example of each of the different types of evolution...

Published 02-24-2009 10:24 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Answers to questions on "what's new in Business Availablity Center 8.0?"

I recently mentioned about a whats new webinar conducted on BAC v 8.0. You can now access this on-demand webinar at https://h30406.www3.hp.com/campaigns/2008/events/sw-01-20-09/index.php?rtc=3-2CDASIY Here are some of the questions which came up during...

Published 01-28-2009 7:19 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Can I get away without using discovery?

When I was at our European HP Software event before Christmas / The Holidays, I spent a good deal of time talking to people about our new product releases and the future of BSM. One customer looked a little worried and said, "wow - you seem to rely...

Published 01-16-2009 9:50 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

How do I learn more about BAC 8.0?

My last post was about the new BAC 8.0. I've had a couple of queries as a result of that post asking if there is more information on BAC 8.0. A couple of my colleagues are going to be giving a webinar on BAC 8.0 on the 20th Jan. For more details and...

Published 01-09-2009 5:22 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Announcing Business Availability Center 8.0

In a post last year, I talked about how to move from user experience monitoring to user experience management , you need to be able to figure out what is the cause of a measured user experience problem, like slow on-line check-in times. I talked about...

Published 01-08-2009 9:51 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

The new Operations Manager i (OMi)

Fifteen years ago when HP Operations Manager (or OpenView Operations as it used to be called) was released, event management was really “infrastructure event management”. The concepts of middleware, of customer experience, of SOA, and of automated business...

Published 12-11-2008 3:36 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, infrastructure management, Business Service Management

One brand new product and two major enhancements to the BSM stack - Vienna HP Software Universe 2008

Today is the first day of our software user conference here in sunny Vienna, Austria. We just announced a brand new product, and two major upgrades. I'll start with the new product ... HP Operations Manager i (Part of HP Operations Center) is our...

Published 12-09-2008 12:04 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, Network management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

From User Experience Monitoring to User Experience Management

This post discusses the differences between monitoring user experience and actually managing user experience to a certain level. The difference between the two lies mainly in our ability to figure out where user experience problems lie. A recent EMA study...

Published 12-03-2008 10:23 AM by adsey007

Filed under: BSM, IT operations, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

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Announcing a New BSM Solution Offering for Virtualization

HP Software Universe - day 1

BSM at HP Software Universe

BSM Evolution: Small Enterprise Example

BSM Evolution: The CIO/Ops Perception Gap

BSM Evolution Paths: Auto Industry Sample

There are a number of ways of populating the service dependency map

Answers to questions on "what's new in Business Availablity Center 8.0?"

Can I get away without using discovery?

How do I learn more about BAC 8.0?

Announcing Business Availability Center 8.0

The new Operations Manager i (OMi)

One brand new product and two major enhancements to the BSM stack - Vienna HP Software Universe 2008

From User Experience Monitoring to User Experience Management