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Freddy Kruger, James Bond and IT Cost Optimization

by Michael Procopio Top 10 Ten ways to improve IT Cost Optimization. Another fun video from Mark Leake, this time with an appearance from Freddy and James. Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps Join the HP Software...

Published 09-17-2009 5:33 PM by Michael_Procopio

Filed under: IT efficiency, Michael Procopio, IT cost optimization, Top 10

HP Software Universe – Mainstage Andy Isherwood

Andy Isherwood VP, Support & Services kicked off Mainstage. There are four key areas shown in the picture above. HP announced this week its IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine...

Published 06-17-2009 3:57 AM by Michael_Procopio

Filed under: IT operations, IT efficiency, Cloud Assure, announcment, cloud computing, Michael Procopio, SaaS, advanced analytics, recession, HPSU09, Las Vegas, IT financial management, Andy Isherwood, ITFM

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

Fuel Efficient IT Operations

Mike Shaw, BSM Product Marketing. My wife just bought a BMW 118D. The 118D won the "Green Car of the Year" award in 2008 at the New York Auto Show. It does an amazing number of miles to the gallon (km to the litre / miles to the US gallon)....

Published 05-06-2009 1:16 PM by adsey007

Filed under: IT efficiency, infrastructure management, Business Service Management, User Experience Management, recession, Mike Shaw

BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

Monitoring your cloud computing as easy as calling an airport shuttle

HP made an announcement about new cloud computing management capabilities today: HP Unveils "Cloud Assure" to Drive Business Adoption . HP currently offers Software-as-a-Service ( SaaS ) for individual management applications such as HP Business...

Published 03-31-2009 5:15 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, Cloud Assure, announcment, cloud computing, Michael Procopio, SaaS

BSM Evolution Paths: Financial Services Example

When two Fortune 500 companies merge the IT convergence can feel like two high speed trains on parallel tracks speeding toward a single-track tunnel. Not only is IT tasked with maintaining or increasing quality of service, but the CEO’s are quite impatient...

Published 03-18-2009 11:16 AM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

Prediction BSM Evolution

I usually do not like making public predictions because I hate being wrong. But I was discussing my last blog post ( Business Service Visibility & Accountability: Where is it Homed?) with a colleague and he pressed me for my prediction of where I...

Published 03-10-2009 12:32 PM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Bryan Dean

Business Service Visibility & Accountability: Where is it Homed?

Virtually every customer that I have studied has a critical moment in their BSM evolution where they realize the need for viewing , measuring and reporting business service performance in a business-relevant way. We could discuss the technical complexities...

Published 03-04-2009 12:25 PM by adsey007

Filed under: BSM, IT efficiency, infrastructure management, Business Service Management, application performance management, BSM evolution, Consolidated infrastructure, Bryan Dean

BSM Evolution Paths: Auto Industry Sample

In the last post, Bryan Dean, our research expert in the BSM team, outlined the different ways in which customer evolve towards Business Service Management. In the next few posts, Bryan will give an example of each of the different types of evolution...

Published 02-24-2009 10:24 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Answers to questions on "what's new in Business Availablity Center 8.0?"

I recently mentioned about a whats new webinar conducted on BAC v 8.0. You can now access this on-demand webinar at https://h30406.www3.hp.com/campaigns/2008/events/sw-01-20-09/index.php?rtc=3-2CDASIY Here are some of the questions which came up during...

Published 01-28-2009 7:19 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Can I get away without using discovery?

When I was at our European HP Software event before Christmas / The Holidays, I spent a good deal of time talking to people about our new product releases and the future of BSM. One customer looked a little worried and said, "wow - you seem to rely...

Published 01-16-2009 9:50 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

How do I learn more about BAC 8.0?

My last post was about the new BAC 8.0. I've had a couple of queries as a result of that post asking if there is more information on BAC 8.0. A couple of my colleagues are going to be giving a webinar on BAC 8.0 on the 20th Jan. For more details and...

Published 01-09-2009 5:22 PM by adsey007