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BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

OpEx versus CapEx

Forrester just posted on how the recession is hitting capital budgets (CapEx) and that you should consider using operating expenses (OpEx) to purchase software ( http://www.idc.com/getdoc.jsp?containerId=lcUS21765009 ). About 18 months ago, we introduced...

Published 03-30-2009 8:06 AM by adsey007

Filed under: BSM, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM

BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Answers to questions on "what's new in Business Availablity Center 8.0?"

I recently mentioned about a whats new webinar conducted on BAC v 8.0. You can now access this on-demand webinar at https://h30406.www3.hp.com/campaigns/2008/events/sw-01-20-09/index.php?rtc=3-2CDASIY Here are some of the questions which came up during...

Published 01-28-2009 7:19 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Can I get away without using discovery?

When I was at our European HP Software event before Christmas / The Holidays, I spent a good deal of time talking to people about our new product releases and the future of BSM. One customer looked a little worried and said, "wow - you seem to rely...

Published 01-16-2009 9:50 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

How do I learn more about BAC 8.0?

My last post was about the new BAC 8.0. I've had a couple of queries as a result of that post asking if there is more information on BAC 8.0. A couple of my colleagues are going to be giving a webinar on BAC 8.0 on the 20th Jan. For more details and...

Published 01-09-2009 5:22 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Announcing Business Availability Center 8.0

In a post last year, I talked about how to move from user experience monitoring to user experience management , you need to be able to figure out what is the cause of a measured user experience problem, like slow on-line check-in times. I talked about...

Published 01-08-2009 9:51 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

One brand new product and two major enhancements to the BSM stack - Vienna HP Software Universe 2008

Today is the first day of our software user conference here in sunny Vienna, Austria. We just announced a brand new product, and two major upgrades. I'll start with the new product ... HP Operations Manager i (Part of HP Operations Center) is our...

Published 12-09-2008 12:04 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, Network management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

From User Experience Monitoring to User Experience Management

This post discusses the differences between monitoring user experience and actually managing user experience to a certain level. The difference between the two lies mainly in our ability to figure out where user experience problems lie. A recent EMA study...

Published 12-03-2008 10:23 AM by adsey007

Filed under: BSM, IT operations, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

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BSM Evolution: The CIO/Ops Perception Gap

OpEx versus CapEx

BSM customer evolution paths: Samples and observations

There are a number of ways of populating the service dependency map

Answers to questions on "what's new in Business Availablity Center 8.0?"

Can I get away without using discovery?

How do I learn more about BAC 8.0?

Announcing Business Availability Center 8.0

One brand new product and two major enhancements to the BSM stack - Vienna HP Software Universe 2008

From User Experience Monitoring to User Experience Management