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BAC 8.03 release - what's new

by Michael Procopio Release Highlights Service Level Management (SLM) enhancements: SLM now enables customization of the First day of month setting which is used in calculating agreements. A new business rule, EMS Events Availability , calculates status...

Published 10-08-2009 10:56 PM by Michael_Procopio

Filed under: User Experience Monitoring, User Experience Management, quality of experience, announcment, Michael Procopio, real user monitoring, synthectic monitoring, BAC, RUM, system availability management, SAM

RUM the Real User Experience Manager

by Michael Procopio RUM or Real User Monitor is a tool to monitor actual user traffic running over your network. Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic , which is covered...

Published 10-07-2009 2:20 AM by Michael_Procopio

Filed under: Application Management, application performance management, User Experience Monitoring, User Experience Management, Michael Procopio, real user monitoring, Business Availability Center, BAC, RUM

Business and IT closer but still not on the same page

by Michael Procopio Network World editor Denise Dubie assessed a report by the analyst firm Aberdeen Group in her recent article Application performance management: Keeping an eye on the end-user prize . Her comments mirrored many of those I have spoken...

Published 07-20-2009 8:51 PM by Michael_Procopio

Filed under: Application Management, Business Service Management, Network management, application performance management, User Experience Management, Michael Procopio, HP Software Universe, APM, systems management, real user monitoring, synthectic monitoring

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

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BAC 8.03 release - what's new

RUM the Real User Experience Manager

Business and IT closer but still not on the same page

HP Software Universe - day 1