Browse by Tags

BAC 8.03 release - what's new

by Michael Procopio Release Highlights Service Level Management (SLM) enhancements: SLM now enables customization of the First day of month setting which is used in calculating agreements. A new business rule, EMS Events Availability , calculates status...

Published 10-08-2009 10:56 PM by Michael_Procopio

Filed under: User Experience Monitoring, User Experience Management, quality of experience, announcment, Michael Procopio, real user monitoring, synthectic monitoring, BAC, RUM, system availability management, SAM

RUM the Real User Experience Manager

by Michael Procopio RUM or Real User Monitor is a tool to monitor actual user traffic running over your network. Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic , which is covered...

Published 10-07-2009 2:20 AM by Michael_Procopio

Filed under: Application Management, application performance management, User Experience Monitoring, User Experience Management, Michael Procopio, real user monitoring, Business Availability Center, BAC, RUM

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

Date: Thursday, July 30, 2009 Time: 11 am Pacific / 2 pm Eastern / 7:00 pm GMT Daylight Time Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity...

Published 07-27-2009 10:10 PM by Michael_Procopio

Filed under: Application Management, User Experience Monitoring, User Experience Management, Cloud Assure, announcment, cloud computing, SaaS, Webinar

Business and IT closer but still not on the same page

by Michael Procopio Network World editor Denise Dubie assessed a report by the analyst firm Aberdeen Group in her recent article Application performance management: Keeping an eye on the end-user prize . Her comments mirrored many of those I have spoken...

Published 07-20-2009 8:51 PM by Michael_Procopio

Filed under: Application Management, Business Service Management, Network management, application performance management, User Experience Management, Michael Procopio, HP Software Universe, APM, systems management, real user monitoring, synthectic monitoring

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

Fuel Efficient IT Operations

Mike Shaw, BSM Product Marketing. My wife just bought a BMW 118D. The 118D won the "Green Car of the Year" award in 2008 at the New York Auto Show. It does an amazing number of miles to the gallon (km to the litre / miles to the US gallon)....

Published 05-06-2009 1:16 PM by adsey007

Filed under: IT efficiency, infrastructure management, Business Service Management, User Experience Management, recession, Mike Shaw

BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by Michael_Procopio

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean

BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

OpEx versus CapEx

Forrester just posted on how the recession is hitting capital budgets (CapEx) and that you should consider using operating expenses (OpEx) to purchase software ( http://www.idc.com/getdoc.jsp?containerId=lcUS21765009 ). About 18 months ago, we introduced...

Published 03-30-2009 8:06 AM by adsey007

Filed under: BSM, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM

BSM Evolution Paths: Financial Services Example

When two Fortune 500 companies merge the IT convergence can feel like two high speed trains on parallel tracks speeding toward a single-track tunnel. Not only is IT tasked with maintaining or increasing quality of service, but the CEO’s are quite impatient...

Published 03-18-2009 11:16 AM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

Prediction BSM Evolution

I usually do not like making public predictions because I hate being wrong. But I was discussing my last blog post ( Business Service Visibility & Accountability: Where is it Homed?) with a colleague and he pressed me for my prediction of where I...

Published 03-10-2009 12:32 PM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Bryan Dean

BSM Evolution Paths: Auto Industry Sample

In the last post, Bryan Dean, our research expert in the BSM team, outlined the different ways in which customer evolve towards Business Service Management. In the next few posts, Bryan will give an example of each of the different types of evolution...

Published 02-24-2009 10:24 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Answers to questions on "what's new in Business Availablity Center 8.0?"

I recently mentioned about a whats new webinar conducted on BAC v 8.0. You can now access this on-demand webinar at https://h30406.www3.hp.com/campaigns/2008/events/sw-01-20-09/index.php?rtc=3-2CDASIY Here are some of the questions which came up during...

Published 01-28-2009 7:19 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Syndication

Recent Posts

Tags

News

Archives