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BAC 8.03 release - what's new

by Michael Procopio Release Highlights Service Level Management (SLM) enhancements: SLM now enables customization of the First day of month setting which is used in calculating agreements. A new business rule, EMS Events Availability , calculates status...

Published 10-08-2009 10:56 PM by Michael_Procopio

Filed under: User Experience Monitoring, User Experience Management, quality of experience, announcment, Michael Procopio, real user monitoring, synthectic monitoring, BAC, RUM, system availability management, SAM

RUM the Real User Experience Manager

by Michael Procopio RUM or Real User Monitor is a tool to monitor actual user traffic running over your network. Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic , which is covered...

Published 10-07-2009 2:20 AM by Michael_Procopio

Filed under: Application Management, application performance management, User Experience Monitoring, User Experience Management, Michael Procopio, real user monitoring, Business Availability Center, BAC, RUM

Fighting or friendly, Problem Isolation and OMi

by Michael Procopio In the post Event Correlation OMi TBEC and Problem Isolation What's the Difference , my fellow blogger, Jon Haworth, discussed the differences between TBEC and Problem Isolation. To be consistent, I'll use the acronyms PI for...

Published 09-22-2009 8:27 PM by Michael_Procopio

Filed under: IT operations, Application Management, infrastructure management, application performance management, User Experience Monitoring, Michael Procopio, Problem Isolation, advanced analytics, Business Availability Center, operations manager i series, OMi

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

Date: Thursday, July 30, 2009 Time: 11 am Pacific / 2 pm Eastern / 7:00 pm GMT Daylight Time Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity...

Published 07-27-2009 10:10 PM by Michael_Procopio

Filed under: Application Management, User Experience Monitoring, User Experience Management, Cloud Assure, announcment, cloud computing, SaaS, Webinar

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by Michael_Procopio

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas

OpEx versus CapEx

Forrester just posted on how the recession is hitting capital budgets (CapEx) and that you should consider using operating expenses (OpEx) to purchase software ( http://www.idc.com/getdoc.jsp?containerId=lcUS21765009 ). About 18 months ago, we introduced...

Published 03-30-2009 8:06 AM by adsey007

Filed under: BSM, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM

BSM Evolution Paths: Financial Services Example

When two Fortune 500 companies merge the IT convergence can feel like two high speed trains on parallel tracks speeding toward a single-track tunnel. Not only is IT tasked with maintaining or increasing quality of service, but the CEO’s are quite impatient...

Published 03-18-2009 11:16 AM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

Prediction BSM Evolution

I usually do not like making public predictions because I hate being wrong. But I was discussing my last blog post ( Business Service Visibility & Accountability: Where is it Homed?) with a colleague and he pressed me for my prediction of where I...

Published 03-10-2009 12:32 PM by adsey007

Filed under: BSM, IT efficiency, Application Management, Business Service Management, User Experience Monitoring, User Experience Management, BSM evolution, Automated Business/IT Service Management, Bryan Dean

BSM Evolution Paths: Auto Industry Sample

In the last post, Bryan Dean, our research expert in the BSM team, outlined the different ways in which customer evolve towards Business Service Management. In the next few posts, Bryan will give an example of each of the different types of evolution...

Published 02-24-2009 10:24 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Bryan Dean

BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Answers to questions on "what's new in Business Availablity Center 8.0?"

I recently mentioned about a whats new webinar conducted on BAC v 8.0. You can now access this on-demand webinar at https://h30406.www3.hp.com/campaigns/2008/events/sw-01-20-09/index.php?rtc=3-2CDASIY Here are some of the questions which came up during...

Published 01-28-2009 7:19 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Can I get away without using discovery?

When I was at our European HP Software event before Christmas / The Holidays, I spent a good deal of time talking to people about our new product releases and the future of BSM. One customer looked a little worried and said, "wow - you seem to rely...

Published 01-16-2009 9:50 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

How do I learn more about BAC 8.0?

My last post was about the new BAC 8.0. I've had a couple of queries as a result of that post asking if there is more information on BAC 8.0. A couple of my colleagues are going to be giving a webinar on BAC 8.0 on the 20th Jan. For more details and...

Published 01-09-2009 5:22 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

Announcing Business Availability Center 8.0

In a post last year, I talked about how to move from user experience monitoring to user experience management , you need to be able to figure out what is the cause of a measured user experience problem, like slow on-line check-in times. I talked about...

Published 01-08-2009 9:51 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

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BAC 8.03 release - what's new

RUM the Real User Experience Manager

Fighting or friendly, Problem Isolation and OMi

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

HP Software Universe - day 1

OpEx versus CapEx

BSM Evolution Paths: Financial Services Example

Prediction BSM Evolution

BSM Evolution Paths: Auto Industry Sample

BSM customer evolution paths: Samples and observations

There are a number of ways of populating the service dependency map

Answers to questions on "what's new in Business Availablity Center 8.0?"

Can I get away without using discovery?

How do I learn more about BAC 8.0?

Announcing Business Availability Center 8.0