Making Business Services Mgt a Reality -

Not true, IBM

By Mike Shaw IBM recently made some incorrect claims on their web site about HP's management products. The network side of those claims was handled on our network management blog. I wanted to handle the application management claims here. J2EE Diagnostics...

Published 06-26-2009 9:47 AM by adsey007

Filed under: BSM, Application Management, infrastructure management, Mike Shaw, discovery, CMDB, IBM, diagnostiics, Tivoli, J2EE [Edit Tags]

BSM is dead (???)

By Peter Spielvogel (Operations Center product marketing) I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided...

Published 06-18-2009 7:50 AM by adsey007

Filed under: BSM, Business Service Management [Edit Tags]

HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a Business Intelligence session and a Business Technology Optimization (BTO) session, I went to the later hosted by Robin Purohit, vice president and general manger, Software Products, HP Software & Solutions Here...

Published 06-18-2009 1:19 AM by michael.net

Filed under: Application Management, announcment, Michael Procopio, SaaS, HPSU09, HP Software Universe, Las Vegas, Web 2.0, SWFScan, Blackberry, Asset Manager, Service Manager, VMware, RIM, Robin Purohit [Edit Tags]

HP Software Universe – Mainstage Andy Isherwood

Andy Isherwood VP, Support & Services kicked off Mainstage. There are four key areas shown in the picture above. HP announced this week its IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine...

Published 06-17-2009 3:57 AM by michael.net

Filed under: IT operations, IT efficiency, Cloud Assure, announcment, cloud computing, Michael Procopio, SaaS, advanced analytics, recession, HPSU09, Las Vegas, IT financial management, Andy Isherwood, ITFM [Edit Tags]

HP Software Universe - day 1

by Michael Procopio Today was the first day of Software Universe . I had customer meetings all day today. Here are some interesting items from my conversations. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related...

Published 06-16-2009 2:11 AM by michael.net

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Service Management, Network management, User Experience Monitoring, User Experience Management, Automated Business/IT Service Management, Michael Procopio, recession, HPSU09, HP Software Universe, Las Vegas [Edit Tags]

How long between the problem and the first phone call?

By Mike Shaw, BSM Product Marketing Last year, we did a series of in depth interviews with customers (28 of them, actually). As part of these interviews, we asked if people did proactive user experience monitoring - either using synthetic scripting technology...

Published 06-12-2009 1:01 PM by adsey007

Filed under: Application Management, application performance management, APM [Edit Tags]

BSM at HP Software Universe

by Michael Procopio HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented. In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions...

Published 06-11-2009 4:44 AM by michael.net

Filed under: BSM, IT operations, infrastructure management, Business Transaction Management, Business Service Management, Network management, Consolidated infrastructure, Michael Procopio, HPSU09, HP Software Universe, Las Vegas [Edit Tags]

Please bear with us during the blog platform transition

During the week of 18 May we upgraded our blog platform. As we are going through this we are finding a few issues we need to fix. For example font colors. Please feel free to comment on anything you see. We expect it will take a week or so to find everything...

Published 05-23-2009 10:37 PM by michael.net

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BSM Evolution: The Role of IT in the Business (part 2)

By Bryan Dean: BSM Research In part 1 of this post I introduced some research conducted a couple years ago where we explored the IT professional’s perception of the role that their IT played in the business. I think the bottom line is whether you are...

Published 05-12-2009 12:55 PM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Consolidated infrastructure, Bryan Dean [Edit Tags]

Advanced analytics reduces downtime costs – isolation

by Michael Procopio, Product Manager, BAC In the world of advanced analytics, two areas that are of interest to the IT management world are: detection of a problem and isolation of a problem. Previously I wrote Advanced analytics reduces downtime costs...

Published 05-08-2009 3:40 PM by michael.net

Filed under: BSM, infrastructure management, Business Service Management, application performance management, Michael Procopio, Problem Isolation, advanced analytics [Edit Tags]

Fuel Efficient IT Operations

Mike Shaw, BSM Product Marketing. My wife just bought a BMW 118D. The 118D won the "Green Car of the Year" award in 2008 at the New York Auto Show. It does an amazing number of miles to the gallon (km to the litre / miles to the US gallon)....

Published 05-06-2009 1:16 PM by adsey007

Filed under: IT efficiency, infrastructure management, Business Service Management, User Experience Management, recession, Mike Shaw [Edit Tags]

BSM Evolution: The Role of IT in the Business (part 1)

By Bryan Dean: BSM Research. One of the benefits of performing blind, unbiased research (if there is such a thing) is hearing the meek voice of IT’s huddled masses… versus the boisterous song of the advanced early adopters. When concentrating solely on...

Published 04-22-2009 8:59 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Bryan Dean [Edit Tags]

The "BSM Beam me UP" or déjà vu and Thoughts on Wittman’s “IT Laments Lack Of Guidance”

By Ian Bromehead – BSM Product Marketing, HP Software Had déjà vu lately? Can be terrifying and exciting at the same time can’t it. Well it gripped me today, and so strong that I felt compelled to drown the screen with virtual ink. It came when I was...

Published 04-22-2009 8:25 AM by adsey007

Filed under: BSM, Business Service Management, BSM evolution, Ian Bromehead [Edit Tags]

Advanced analytics reduces downtime costs - detection

by Michael Procopio In the world of advanced analytics, two areas that are of interest to the IT management world are: detection of a problem and isolation of a problem. In this post I'll cover detection. Problem detection, typically called anomaly...

Published 04-15-2009 6:01 PM by michael.net

Filed under: Automated Business/IT Service Management, Michael Procopio, Problem Isolation, advanced analytics, anomaly detection [Edit Tags]

BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by michael.net

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean [Edit Tags]

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