Application Management -

How do I learn more about BAC 8.0?

My last post was about the new BAC 8.0. I've had a couple of queries as a result of that post asking if there is more information on BAC 8.0. A couple of my colleagues are going to be giving a webinar on BAC 8.0 on the 20th Jan. For more details and...

Published 01-09-2009 5:22 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

The new Operations Manager i (OMi)

Fifteen years ago when HP Operations Manager (or OpenView Operations as it used to be called) was released, event management was really “infrastructure event management”. The concepts of middleware, of customer experience, of SOA, and of automated business...

Published 12-11-2008 3:36 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, infrastructure management, Business Service Management

One brand new product and two major enhancements to the BSM stack - Vienna HP Software Universe 2008

Today is the first day of our software user conference here in sunny Vienna, Austria. We just announced a brand new product, and two major upgrades. I'll start with the new product ... HP Operations Manager i (Part of HP Operations Center) is our...

Published 12-09-2008 12:04 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, Network management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

How does BSM improve IT Operations' efficiency?

Welcome to the BSM BLOG. I was on the phone last night talking to a two Gartner consultants about a couple of announcements we'll be making soon. Every time I mentioned a new feature, they said, "how does this improve IT operations' efficiency...

Published 11-25-2008 10:00 AM by adsey007

Filed under: BSM, IT operations, IT efficiency

HP Business Availability Center 8.02 What's New

by Michael Procopio BAC 8.02 is now generally available. Here are the highlights of what's new. There are also a number of defect fixes in this release. Netuitive integration: Enables integrating Netuitive alarms into Dashboard System Availability...

Published 07-24-2009 1:17 AM by Michael_Procopio

Filed under: Application Management, Michael Procopio, Business Availability Center, BAC

Announcing Business Availability Center 8.0

In a post last year, I talked about how to move from user experience monitoring to user experience management , you need to be able to figure out what is the cause of a measured user experience problem, like slow on-line check-in times. I talked about...

Published 01-08-2009 9:51 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

BSM customer evolution paths: Samples and observations

When developing and marketing products, we often have questions which can only be answered by going out there and seeing what people are doing. We have a guy on the BSM team who does this for us. His name is Bryan Dean. I've worked with Bryan for...

Published 02-05-2009 1:41 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM, BSM evolution, Automated Business/IT Service Management, Consolidated infrastructure, Core ITIL, Bryan Dean

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

Date: Thursday, July 30, 2009 Time: 11 am Pacific / 2 pm Eastern / 7:00 pm GMT Daylight Time Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity...

Published 07-27-2009 10:10 PM by Michael_Procopio

Filed under: Application Management, User Experience Monitoring, User Experience Management, Cloud Assure, announcment, cloud computing, SaaS, Webinar

Monitoring your cloud computing as easy as calling an airport shuttle

HP made an announcement about new cloud computing management capabilities today: HP Unveils "Cloud Assure" to Drive Business Adoption . HP currently offers Software-as-a-Service ( SaaS ) for individual management applications such as HP Business...

Published 03-31-2009 5:15 AM by Michael_Procopio

Filed under: BSM, IT efficiency, Application Management, infrastructure management, Business Service Management, application performance management, Cloud Assure, announcment, cloud computing, Michael Procopio, SaaS

Not true, IBM

By Mike Shaw IBM recently made some incorrect claims on their web site about HP's management products. The network side of those claims was handled on our network management blog. I wanted to handle the application management claims here. J2EE Diagnostics...

Published 06-26-2009 9:47 AM by adsey007

Filed under: BSM, Application Management, infrastructure management, Mike Shaw, discovery, CMDB, IBM, diagnostiics, Tivoli, J2EE

There are a number of ways of populating the service dependency map

In a post two weeks on this blog, I listed all the ways that we use service dependency maps (model-based event correlation, service impact analysis, top-down performance problem isolation, SLAs, etc). What can be used to discover service dependency information...

Published 02-03-2009 1:13 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience

BSM Evolution: The CIO/Ops Perception Gap

There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that...

Published 04-03-2009 10:31 AM by adsey007

Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean

BSM Evolution: Small Enterprise Example

My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when...

Published 04-10-2009 4:31 AM by Michael_Procopio

Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean

Why do we need Consolidated Event Management?

A lot of customers we talk to are trying to get to a situation where all events go to one place for initial processing - something often referred to as "Consolidated Event Management". Why this drive - what bad things happen if we don't...

Published 12-01-2008 3:54 PM by adsey007

Filed under: BSM, IT operations, IT efficiency, infrastructure management

OpEx versus CapEx

Forrester just posted on how the recession is hitting capital budgets (CapEx) and that you should consider using operating expenses (OpEx) to purchase software ( http://www.idc.com/getdoc.jsp?containerId=lcUS21765009 ). About 18 months ago, we introduced...

Published 03-30-2009 8:06 AM by adsey007

Filed under: BSM, Application Management, Business Transaction Management, Business Service Management, application performance management, User Experience Monitoring, User Experience Management, quality of experience, AB/ITSM

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