Application Management : HPSU09

Sneak Preview: HP Software Universe - Hamburg

amyfeldman — Fri, 20 Nov 2009 22:16:00 GMT

Software Universe is only a few weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.

(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)

We are very excited about this year’s show. There are many interesting presentations which we have put together based on information we have received after talking to many of our customers. Some highlights* (based on their relevancy to managing applications/ services - both physical and virtual) include:

Wednesday, 16.12.2009

16:00-16:45 hall B22: How to design, build and sell HP Business Availability Center (BAC) to end customers Rolf Vassdokken, Ergo Group

16:00 - 16:45 room 15: Enrich Service Quality Management with end-user Quality of Experience - Sacha Raybaud, Hewlett-Packard

17:00 - 17:45 hall G2: Application Lifecycle Management FastTour: Redefining the Lifecycle -Brad Hipps, Hewlett-Packard

17:00-17:45 hall 6: Bankwest: deploying HP Business Availability Center solutions to monitor business services to help maximise service uptime and drive out cost - Richard Rees, Chief Manager, Platform Integrity; Richard Walker, Hewlett-Packard

18:00-18:45 hall G1: Quickly identify and resolve 4 common application issues using HP's Application Management Solution - Amy Feldman, Hewlett-Packard

18:00 - 18:45 room 13: Rabobank - An IT Operation's transformation. Maturing from silo management to a Unified Operations solution, underpinning a best practice approach for better business outcomes - Toine Jenniskens, Rabobank

T

hursday, 17.12.2009

09:00-09:45 hall D: Isolation and Business Transaction Management: How new technologies in BAC help you better manage applications - Michael Procopio, Hewlett-Packard; Chris Tracey, Hewlett-Packard

10:00 - 10:45 hall F: Reducing costs and accelerating your BSM solution through HP SaaS - HMRC's experiences with on-site deployment and SaaS. -Spencer Holland, HMRC / CapGemini

10:00 - 10:45 hall D: The all new Operations Center (& BAC) licensing model: escaping the hardware bonds - Jon Haworth, Hewlett-Packard; Peter Crosby, Hewlett-Packard

15:15 - 16:00 BTO Impact of Virtualization on IT Management -Dennis Corning, Hewlett-Packard

15:15 - 16:00 hall C21: The Impact of Virtualization on IT Management - Mike Shaw, Hewlett-Packard

16:30 - 17:15 hall 6: Impact of HP Business Service Management solution on service provider business and end-user value (panel) -Rolf Vassdokken, Stefan Danisovsky and Vincenzo Asaro Telecom Italia

Friday, 18.12.2009

09:00 - 11:00 room 17: BSM - Advanced Workshop - Gundula Swidersky, Hewlett-Packard

* dates, times, and speakers subject to change

Hope to see you there.

Sanjay Anne, Amy Feldman & Aruna Ravichandran

HP Software Universe - Mainstage Robin Purohit

Michael_Procopio — Thu, 18 Jun 2009 01:19:00 GMT

After a break Mainstage split into a Business Intelligence session and a Business Technology Optimization (BTO) session, I went to the later hosted by Robin Purohit, vice president and general manger, Software Products, HP Software & Solutions

Here are some bits I found interesting:

There are 15M virtual servers now and it is expected to double in 2 years.
Three key areas of change IT will see are: virtualization, SaaS and Web 2.0.
Web 2.0 screws up a lot in management, HP is building Web 2.0 compatibility into BTO tools.
Dataprotector, monitoring tools and mapping tools are including or working to include virtualization capability.
Service Manager and Asset Manager are now available as SaaS.
35% of flash apps violate Adobe best practices. HP released a testing tool which you can download for free called SWFScan. The same technology is built into some of HP’s BTO products. Customers can also do a free trial of our scanning SaaS.
One customer cut $5M in costs just in automating incidents with HP Operations Orchestration.
HP Software recently announced a suite of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on BlackBerry for more details.
HP Software is publishing configuration management best practices later this month.
Brian Byun VP Global Alliances from VMware came on stage and announced announced an expanded partnership with HP to jointly develop software to manage VMware hypervisor technology. Denise Dubie at Network World wrote HP, VMware team to manage virtual servers.

There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09. Search Twitter for #HPSU09.

HPITOps – Covers BSM, ITFM, ITSM, Operations and Network Management

HPSU09 – show logistics and other information

HPSoftwareCTO

informationCTO

HPSoftware

BTOCMO – HP BTO Chief Marketing Officer

For HP BSM, Michael Procopio

HP Software Universe – Mainstage Andy Isherwood

Michael_Procopio — Wed, 17 Jun 2009 03:57:00 GMT

Andy Isherwood VP, Support & Services kicked off Mainstage.

There are four key areas shown in the picture above. HP announced this week its IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine wrote an article on HP ITFM.

HP has had offerings in IT Performance Analytics and IT Resource Optimization for awhile. HP Cloud Assure was announced was announced in May 2009, HP Unveils “Cloud Assure” to Drive Business Adoption of Cloud Services

Some key points from his opening remarks:

Prepare for coming out of the recession when cutting costs and innovating.
Best in class means being good at all four - aligning to the business, taking out costs, increasing efficiency and consolidation.
Jetblue, Altec and T-Mobile were the winners of the HP Software Award of Excellence.
As an example of the quick ROI companies can get, Altec produced 10% application downtime reduction, 20% faster response time, 15% increase in customer satisfaction and a 300% improve application transaction time in 6 months.
Last year we were HP Software, this year HP Software and Solutions. This was the combining HP Software with HP Consulting and Integration. The net result increased our delivery options. In addition to offering software for in-house use, HP now has EDS, SaaS and continues with it Partners
HP SaaS business is seven years old this year and has 650 customers.

You can read other coverage of HP Software Universe in the ITOpsBlog. There are a variety of Twitter accounts you can follow:

HPITOps – Covers BSM, ITFM, ITSM, Operations and Network Management

HPSU09 – show logistics and other information

HPSoftwareCTO

informationCTO

HPSoftware

BTOCMO – HP BTO Chief Marketing Officer

as well as the Twitter hashtag #HPSU09

For HP BSM, Michael Procopio

HP Software Universe - day 1

Michael_Procopio — Tue, 16 Jun 2009 02:11:00 GMT

by Michael Procopio

Today was the first day of Software Universe. I had customer meetings all day today. Here are some interesting items from my conversations.

Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related to government stimulus said theirs will be up.
Co-sourcing and outsourcing continue as ways to reduce costs
A few were focusing on asset management with the express purpose of getting rid of things in the environment they don’t need anymore. They know they are out there but they need to find them first.
Most customers I spoke to said they keep aggregated performance data for 2 years the range was 18 months to 5 years.
There was an interesting discussion about the definition of a business service versus an IT service. The point being made was a business service by definition involves more than IT. While I agree this is a good point, I think the IT industry has focused on business service as a way to say - “I’m thinking about this IT service in the context the business thinks about it not just from my own IT based perspective”
A number of customers have or are about to implement NNMi. If this is something you are interested in check out the NNMi Portal
Many customers are moving to virtualized environment highest percentage I heard was 70%. Another customer forces all internal developers to deliver software as a virtual image.
Another topic was how to monitor out tasked items. For example, some part of what you offer is delivered by a third party - how do you make sure they are living up to your standards. Two methods I heard were 1/ use HP Business Process Monitor 2/ get the 3rd party to send you alerts from their monitoring system.
On the question does your manager of managers send back data to sync the original tools 1 did, 1 didn’t. For the one who did it was part of a closed loop process.
- Monitor tool finds problem send alert to MOM (Manager of managers).
- MOM send event ID to monitoring tool
- Subject matter expert uses monitoring tools to diagnose problem
- Once diagnosed updates monitoring tool which updates MOM

A very productive day for me. I hope some of this is useful information to you.

For additional coverage my blogger buddy Pete Spielvogel is also here and beat me to the first post. You can read his posts at the ITOps Blog.

There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09

HPITOps – Covers BSM, Operations and Network Management

HPSU09 – show logistics and other information

HPSoftwareCTO

informationCTO

HPSoftware

BTOCMO – HP BTO Chief Marketing Officer

For HP BSM, Michael Procopio

BSM at HP Software Universe

Michael_Procopio — Thu, 11 Jun 2009 04:44:00 GMT

by Michael Procopio

HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented.

In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions are listed below.

In the Network Management track Aruna Ravichandran is speaking in three sessions, you can see information on those at her post HPSoftware Universe/HP Technology Forum (HPTF) - Network Management sessions. The rest of the track is listed in the post Network Management at HP Software Universe.

Amy Feldman, Dennis Corning and Peter Spielvogel the ITOps bloggers has covered a number of the sessions in the Consolidated event and performance management. Here are a list of the posts:

Business Transaction Management Track

Session ID	Title	Presenting company
1114	Confessions of a product manager: get the real scoop on the latest HP Business Availability Center	HP
1165	The MITRE Corporation: higher operational effectiveness at lower cost through automated alert management	MITRE Corporation, AlarmPoint
1233	Key decisions and practical techniques in configuring business transaction management
1236	Real User Management: know how your TCP/IP applications perform for your users	HP
1267	Using HP Business Availability Center to analyze and triage application and infrastructure anomalies and problems	BCBS of Florida

1303	Sodexo: partnering with HP Software-as-a-Service to ensure critical e-business application performance and availability	Sodexo

1342	Wrigley: HP Business Availability Center deployed on Software-as-a-Service yields big improvements in IT monitoring without increasing staff	Wrigley


1360	Lockheed Martin: deploying HP Business Availability Center in a virtual environment and forwarding alerts through an iPhone Twitter-based application	Lockheed Martin


1363	DIRECTV: an HP Business Availability Center and HP operations implementation	DIRECTV
1401	Liberty Life: taking the fast track to implementing HP Business Availability Center and gaining business value in 6 months	Liberty Life
1425	Sentara Healthcare: improving the availability of critical business services and fixing IT problems before they impact customers	Sentara Healthcare
1436	Lockheed Martin: practical advice for configuring and operating HP End User Management solutions	Lockheed Martin
1452	Vale: deploying HP Business Availability Center solutions to monitor applications and systems and to help ensure availability and performance	Vale

You can get the details of all the BSM sessions at the HP Software Universe Track Session Catalog.

I hope to see you there, but if you can’t make it we will be doing follow-up posts. You can also follow on Twitter, the hashtag is #HPSU09. There are already a number of Tweets and the show hasn’t started yet. The Twitter account for the show is HPSU09, if you’d like to follow us. Or visit the HP Software Universe Facebook page.

For the Business Availability Center, Michael Procopio