Application Management - All Comments

re: RUM the Real User Experience Manager

Abe — Sat, 07 Nov 2009 00:02:31 GMT

This is funny. There is a broken link connecting to a webinar for a product that ensures the quality of an end user accessing a web based application? Was RUM simply not configured properly? Why did it not catch this error automatically and alert someone? It seems crazy that Tom would have to let someone know...

re: HP Software Universe - day 1

software developers — Wed, 14 Oct 2009 09:49:56 GMT

Nice post,

this is real interesting particularly that some said they will have higher budgets for 2009... hmmm

Thanks

re: RUM the Real User Experience Manager

Michael_Procopio — Fri, 09 Oct 2009 16:24:00 GMT

The link is fixed.

Tom, thanks again for pointing it out.

re: RUM the Real User Experience Manager

Michael_Procopio — Fri, 09 Oct 2009 00:24:53 GMT

Tom,

Thank you for letting us know about the broken link. I'm on it. will post a comment when it is fixed.

re: RUM the Real User Experience Manager

Tom — Thu, 08 Oct 2009 15:05:11 GMT

Webinar is inaccessible... get broken link after registering.

re: RUM the Real User Experience Manager

Tom — Thu, 08 Oct 2009 15:04:14 GMT

Webinar is inaccessible -- get broken link after registering.

re: BSM Evolution: The CIO/Ops Perception Gap

Tobias Nyberg — Tue, 06 Oct 2009 08:08:53 GMT

Is there an report on this for download?

I think this is great readning and I'd like to explore it further.

Cheers,

Tobias Nyberg

re: Fighting or friendly, Problem Isolation and OMi

Michael_Procopio — Tue, 06 Oct 2009 03:04:20 GMT

Thanks for your questions Stephen. I'm sorry it took so long for me to reply but I had some research to do.

We have engineers working on adding more data sources. When/if they come out we will be sure to announce it here (and other places).

Unfortunately because of new financial rules I can't disclose specific features, releases or dates. The general direction is more data sources and additional standalone and integrated use cases that cover additional domains.

The Run book feature is referring to Operations Orchestration. PI's value add is to make them available in the same tool. By doing this you don't need to run another tool and navigate around. The OO flows specific to those CIs are directly available to run and we can pass parameters the flows might need from the CMDB without additional user action.

The Service Desk question was what I needed to research. Yes we can support 3rd party Service Desk's provided they are integrated or federated with uCMDB and make the information available. For our own Service Manager, PI asks the CDMB for the information and sends information to it to update CIs and related objects.

Gapet mellan CIO och Ops

Tobias tror p� f�r�ndring — Mon, 05 Oct 2009 13:37:16 GMT

Jag hittade just tillbaka till ett gammalt blogg-inlägg från en kille på HP som jag tror arbetar med research kring Business Service Management. Där skriver han om intressanta observationer runt ITSM-mognaden hos olika företag

re: HP Real User Monitor v8.02 – don’t let the version number confuse you.

Michael_Procopio — Thu, 01 Oct 2009 22:19:04 GMT

Thank you for the question.

Currently we don't support the FIX protocol. When/if we do, we will be sure to blog about it.

re: HP Real User Monitor v8.02 – don’t let the version number confuse you.

gpedroso — Thu, 01 Oct 2009 17:55:41 GMT

Can RUM decode FIX protocol?

re: Fighting or friendly, Problem Isolation and OMi

jtylerblue — Fri, 25 Sep 2009 17:32:59 GMT

Thanks for the blog and the screen shot.

PI however does not use any HP OM Coda or NNMi performance data as of yet. Nor does it use any event data from NA or SA. Will this be available in a future release? What are the plans for PI in the future? What enhancements or new features will be coming and when could we expect them? In particular I'm looking for it to use Coda and NNMi performance data and event data from NA and/or SA. It would be obviously great to see that a configuration change caused performance degradation.

I was unaware of the Run books - how is this compared to Operations Orchestration? Are the "run books" you are referring to actually OO?

Finally, the Service Desk ticket information - does this work with 3rd party Service Desk's or only HP Service Manager?

Thanks,

Stephen

re: The new Operations Manager i (OMi)

Michael_Procopio — Thu, 17 Sep 2009 22:05:31 GMT

Unfortunately we can't comment on futures due to new revenue recognition rules.

re: How do I learn more about BAC 8.0?

Noor Khoja — Tue, 15 Sep 2009 17:51:28 GMT

Amy, you sound like HP marketing person. Do u have specific pros and cons of using HP diag vs CA Wily?

re: The new Operations Manager i (OMi)

Henrik — Thu, 20 Aug 2009 08:08:52 GMT

Does anybody know if OMi will be released for the HPUX IA64 platform? And when if so?

Otherwise it seems like a great product, and would really complement the rest of the suit we have installed here in Denmark. The only thing is, it should be free/ Part of BAC implementation.