Application Management - All Comments

re: RUM the Real User Experience Manager

amyfeldman — Fri, 20 Nov 2009 21:37:50 GMT

Ah, good point your are making. When monitoring applications you need to have both real or passive monitoring and synthetic monitoring. A passive tool like RUM, depends on real traffic from real users to trigger an alert. In this case, I would have been notified when the transaction hit the unavailable threshold. Then I would use RUM to look into Tom's transaction and see why he cannot access the webinar. In this case it was a broken link due to fact that the webinar was accidentally removed.

For this to be truly effective, I would combine this with a synthetic monitor or Business Process Monitor. This way I can measure the performance and availability of the application even when there are no user's accessing the application. It also helps to establish a good baseline for the application.

Thanks for the comment, it does show a good use-case for using RUM and BPM.

re: The Cloud and your Applications: What is the Impact on Application Management? (Free Webinar)

A.J. Murray — Fri, 20 Nov 2009 20:12:47 GMT

Would like to listen in on the call.

re: BAC 8.03 release - what's new

john.binkley — Mon, 16 Nov 2009 15:03:16 GMT

Follow up to my first answer. You should also check support.openview.hp.com/.../documents.

Use the document search and order by date--things are added to this site all the time.

re: BAC 8.03 release - what's new

johnb — Fri, 13 Nov 2009 20:12:54 GMT

You can go to http://support.openview.hp.com/selfsolve/manuals which is where are documentation is. Scroll down to BAC, select 8.03 hit search. You will find the Deployment Guide BAC8.03_Deployment. Chapter 6 is "Reviewing System Requirements"

re: BAC 8.03 release - what's new

Chris — Fri, 13 Nov 2009 19:40:16 GMT

Are there any hardware requirements or papers that talk about hardware requirements for BAC 8.03?

re: RUM the Real User Experience Manager

Abe — Sat, 07 Nov 2009 00:02:31 GMT

This is funny. There is a broken link connecting to a webinar for a product that ensures the quality of an end user accessing a web based application? Was RUM simply not configured properly? Why did it not catch this error automatically and alert someone? It seems crazy that Tom would have to let someone know...

re: HP Software Universe - day 1

software developers — Wed, 14 Oct 2009 09:49:56 GMT

Nice post,

this is real interesting particularly that some said they will have higher budgets for 2009... hmmm

Thanks

re: RUM the Real User Experience Manager

Michael_Procopio — Fri, 09 Oct 2009 16:24:00 GMT

The link is fixed.

Tom, thanks again for pointing it out.

re: RUM the Real User Experience Manager

Michael_Procopio — Fri, 09 Oct 2009 00:24:53 GMT

Tom,

Thank you for letting us know about the broken link. I'm on it. will post a comment when it is fixed.

re: RUM the Real User Experience Manager

Tom — Thu, 08 Oct 2009 15:05:11 GMT

Webinar is inaccessible... get broken link after registering.

re: RUM the Real User Experience Manager

Tom — Thu, 08 Oct 2009 15:04:14 GMT

Webinar is inaccessible -- get broken link after registering.

re: BSM Evolution: The CIO/Ops Perception Gap

Tobias Nyberg — Tue, 06 Oct 2009 08:08:53 GMT

Is there an report on this for download?

I think this is great readning and I'd like to explore it further.

Cheers,

Tobias Nyberg

re: Fighting or friendly, Problem Isolation and OMi

Michael_Procopio — Tue, 06 Oct 2009 03:04:20 GMT

Thanks for your questions Stephen. I'm sorry it took so long for me to reply but I had some research to do.

We have engineers working on adding more data sources. When/if they come out we will be sure to announce it here (and other places).

Unfortunately because of new financial rules I can't disclose specific features, releases or dates. The general direction is more data sources and additional standalone and integrated use cases that cover additional domains.

The Run book feature is referring to Operations Orchestration. PI's value add is to make them available in the same tool. By doing this you don't need to run another tool and navigate around. The OO flows specific to those CIs are directly available to run and we can pass parameters the flows might need from the CMDB without additional user action.

The Service Desk question was what I needed to research. Yes we can support 3rd party Service Desk's provided they are integrated or federated with uCMDB and make the information available. For our own Service Manager, PI asks the CDMB for the information and sends information to it to update CIs and related objects.

Gapet mellan CIO och Ops

Tobias tror p� f�r�ndring — Mon, 05 Oct 2009 13:37:16 GMT

Jag hittade just tillbaka till ett gammalt blogg-inlägg från en kille på HP som jag tror arbetar med research kring Business Service Management. Där skriver han om intressanta observationer runt ITSM-mognaden hos olika företag

re: HP Real User Monitor v8.02 – don’t let the version number confuse you.

Michael_Procopio — Thu, 01 Oct 2009 22:19:04 GMT

Thank you for the question.

Currently we don't support the FIX protocol. When/if we do, we will be sure to blog about it.