Security Printing and Imaging : Robert Greene

Law of Power 4—Always Say Less Than Necessary

StevenSimske — Wed, 22 Jul 2009 04:44:00 GMT

Continuing a reinterpretation of Robert Greene’s 1998 landmark, “The 48 Laws of Power”, I turn his Law #4 sideways (applying the law to the fighting of counterfeiting and other forms of fraud) and then turn it upside down (using the laws to create better businesses).

Given the definition of Law #4, need I say more? Actually, the irony is that to argue for saying less, a relatively thorough post is needed. Saying less is an art. One must say enough, often provocatively, to obey the other Laws of Power (commanding attention, generating mystery, etc.), but not say too much to appear common. Not only is it an art, but it is also the secret of art. Why did Klein pick (and try to patent) the hue of blue known as Klein Blue? Why did Marcel Duchamp “pick” a urinal for his show? Certainly, neither of them was about to tell. What could be more common than a single element in a palette or a single stall in a men’s room? By saying less than necessary, Klein and Duchamp succeeded where many others fail.

What does it mean? Let the other person decide...

Robert Greene interprets the fourth Law of Power as the power to be vague, open-ended, and sphinx-like. Can such ambiguity be achieved through idiocy? Think of Peter Seller’s character in “Being There,” whose sagacity is certified by his oracle-like “I like to watch” and “I can’t read.” Far better to say less—“I like to sit on my fat derriere watching TV” and “I am illiterate” are unlikely to generate a dedicated followership.

My interpretation of Robert Greene’s sense of this law comes from the field of dietary restriction (I have done research in this area in a past life: see for example Ferguson VL, Greenberg AR, Bateman TA, Ayers RA, Simske SJ: Effect of age and dietary restriction without nutritional supplementation on whole bone structural properties in C57BL/6J mice. Biomed Sci Instrum 35:85-91, 1999). Essentially, food and words are death. The human body is designed to cycle only so many calories—say 80-100 million—in a lifetime. Caloric restriction—willingly reducing your caloric intake—will in general lead to a longer life. The same is true of words. Your power base will only survive so many words. The more apt you are to offer free advice and speak your mind, the shorter your lifespan of power will be. We all love to deliver a witty phrase—we’re light at ease after a litotes, literate through alliteration, happy through hyperbole—but few of us are as clever as we think. And each beautiful flower of true bon mot will be lost in the forest of cliché if we choose the road of sarcasm, cynicism and attack.

Greene cites Louis XIV as following Law #4 to the letter: “L’état, ç’est moi” and the smile of Buddha. So much more effective for a long and unchallenged reign than, for example, Coriolanus, whose spite and common complaining took him from hero to zero, from warrior to weary-er.

SIDEWAYS:

Law of Power #4 is important for anti-counterfeiting. Empower your agents in the field; but do not let them talk themselves into ineffectiveness. Focus your education and training costs to make your agents better able to provide the information you need, but not to digest it themselves. Does your agent need to understand everything she sees? Not unless you want to create a potentially powerful double agent. Do not allow any single agent in the field to collect too much information or know too much. Make her capable of conveying value with a credible degree of deniability of knowledge. It’s safer for your strategy and safer for your agents. The best agents, or “feet on the street”, are not just secret agents; they are to some extent uninformed agents. Make sure they are only capable of saying less than what is necessary to compromise your brand protection program. Otherwise, you will always be competing with the highest-paying counterfeiter for the agent’s services.

UPSIDE DOWN:

How can this Law be turned upside down? Isn’t purposely saying less duplicitous by nature? Not if you turn the art of saying less into the art of listening more. Listen to your partners. You and your partner have the following breakdown of problems: (1) Problems you can solve, (2) Problems the partner can solve, and (3) Problems neither can solve. Usually, (1) and (2) are not fully overlapping, but even if they are, you and the partner will solve them in different ways. Indeed, (1) + (2) = (3), and simply listening to how your partner solves a problem you “already know how to solve” may lead to solving set (3). When you talk, you will naturally address either (1) or (3) and so have 0% chance of solving new problems. When they talk, the focus is problems they can solve—and your chance to learn. This is really, really hard work--listening to someone explain how to solve a problem you already know how to solve. But it is the road to learning.

Ultimately, your “power” rests on what you know. Listening is a much harder skill than saying less than necessary. Listening is an active event—unlike hearing, which is passive. Learn to say less by listening. Let your partner finish her thought, and internalize what she says. If different than what you know, then why? Is it because what you had previously viewed as a single topic is actually two or more? What are the conditions to disambiguate these subtopics? Now you’re not just listening, you’re learning. And when you are likewise allowed to share your experiences, true collaboration has occurred. All by taking turns in saying less.

Cheers,

Steve

See Law #3 at: http://www.communities.hp.com/online/blogs/securityprinting/archive/2009/06/16/law-of-power-3-conceal-your-intentions.aspx

Law of Power 3: Conceal Your Intentions

StevenSimske — Tue, 16 Jun 2009 19:34:00 GMT

In a continuing interpretation of Robert Greene’s 1998 bestseller, “The 48 Laws of Power” (Penguin Books), I turn it sideways (using the laws to fight counterfeiting and other forms of fraud) and then turn it upside down (using the laws to create better businesses).

Today we address Law #3: Conceal Your Intentions. This is a law in two parts.

(1) Use decoyed objects of desire and red herrings to throw people off the scent. Greene suggests false sincerity, ambiguous signals and misleading objects of desire.

(2) Use smoke screens to conceal your actions. Always leave yourself contingency pathways.

Many of Greene’s anecdotes focus on warfare and negotiation, and specifically on the cunning of different strategists. Strategies, as can be seen, cannot be “universally recommended”—that is, they do depend on the individual. Kissinger’s prowess as a negotiator, for example, was fueled by his ostensible dullness. Greene portrays Kissinger as nearly lulling his adversaries to sleep and then just as the wave of ennui threatened to submerse them in torpor, he would make otherwise unreasonable demands and get buy-off.

Such a strategy, clearly, would not have worked for Napoleon. Instead, Napoleon’s path to success would have been to put more power in the hands of his competent students of the Laws of Power—Talleyrand and Fouché, for example. Napoleon, being Napoleon, was unable to work with such indirect, “cunning” personalities.

A key to concealing your intentions is to eschew the use of a pattern. This is not the same as foregoing a design. Without a design, you are quite liable to respond to any nuance, distraction, red herring, or ploy of your adversary. The design is essential, as it is nothing else but the pathway from the present to the future. Your design, however, should include decoyed objects of desire and smoke screens to prevent anyone else from determining your design. If your pattern is A, B, C, D, guess what? Your adversary can pick E, F, G, H, etc., to face you. And a smart adversary (you must assume your adversary is smart until proven otherwise) will pick the node in the sequence where she is relatively strongest in comparison to you.

What could be more fun? Combining creativity, design, thinking on your feet and secrecy—concealing your intentions gives you time to collect information on your adversary. And, when the reversal occurs, it should not be ambiguous. When you suddenly reveal your intentions, either because of a (well-earned) reputation for fraud or because it will no longer provide value to conceal your plans forward, do it in full.

Think of Hamlet. The play was indeed the thing to catch the conscience of the king, and Hamlet knew it. He concealed his intentions—was he brooding over Ophelia, going through existential angst, in deep anxiety over an inevitable confrontation with Fortinbras? Meticulously, Hamlet pieced together enough clues to formulate the last stage in his intelligence work. It was the play, with his uncle’s murder of his father echoed in the actions of the players, that would bring out the final, unequivocal reaction in Claudius. After that reaction, the rest of Hamlet’s “contingency plan”, always part of his design, would inexorably bring the bloody end to one of the world’s greatest works of literature. After the play, the rest was almost predestined.

Hidden intent. What am I looking at? What matters here?

SIDEWAYS:

Of the 48 Laws of Power, perhaps none is more central to security printing, anti-counterfeiting and brand protection than Law #3. Variable data printing (VDP) provides ease of printing decoys and smokescreens, while hiding the overall intention.

Since every printed region can be variable, the would-be counterfeiter can take one of three (at least) approaches. First, he may try to reverse-engineer every element of the print job. This is a time-consuming, mind-numbing approach, but the advantages are that the counterfeit samples will inevitably appear more real, and so get by more customers and more retailers and more inspectors undetected. Counterfeiters with substantial R&D budgets (and there are many) will occasionally attempt this approach. Other counterfeiters will do the minimum possible to get their products into the supply chain, and so the counterfeit products will be generally easy to distinguish. However, these counterfeiters may be more interested in replace-and-sell strategies, which are consistently seen for example with large systems (cars, servers, airplanes, appliances, etc.) where the parts are very expensive and the system behaves similarly with the counterfeit parts in place. Thirdly, other counterfeiters will simply move to the inside. It is much easier to spoof a product if you simply build the product. Insidious insiders, third-shifters (factory overruns), and false fronts (“fake” companies that work with all of your suppliers) are a significant threat.

Conceal your intentions with counterfeiters by using variable VDP—changing your VDP design is not much more difficult than printing using VDP. Your design is to change; your pattern of change is your own.

Security printing principles are in direct alignment with concealing one’s intents. Decoys are printed marks used to get a counterfeiter to respond, even though they may not be (normally, ever) tracked or investigated. Use decoyed objects of desire and red herrings to throw people off the scent. Printed marks can also be used as “bait” to get counterfeiters to respond to them—generally, these are overt marks, so the lack of response by the counterfeiter usually means that they will not be able to counterfeit for long. Your response may be about the data embedded, or it may be the appearance itself. Use smoke screens to conceal your actions. These decoys and bait can serve as “contingency” deterrents which can be tracked or investigated in cases of need (recall, change in auditing requirements, new regulatory concerns, change in branding, etc.).

Intentions stripped bare. Nothing to conceal. No future.

UPSIDE DOWN:

Concealing your intentions is obviously to your advantage when dealing with an adversary. Many would therefore conclude that to benefit from the obvious advantages of Law #3, you will treat your business partners as adversaries, concealing your long-term strategy. I argue for a different approach.

Consider your interaction with worthwhile business collaborators and partners the way you might consider your interaction with worthwhile life collaborators and partners at a social gathering. Start with the premise that your story is boring unless the other can share in the story. Get the other person/partner to speak. Be genuinely interested. Every conversation, every partnership, is a learning opportunity. “Conceal” your intentions by engaging in theirs.

“Ah!” you say, “but there is no security through obscurity.” Meaning the would-be collaborator will also know Law #3 and will be applying it on you, as well. And right you are! That’s the beauty of the approach. If each of you applies the “Upside Down” Law #3, then inevitably the conversation will lead to common ground. It takes active engagement, but it does not preclude concealment of your true long-term plans. Both parties benefit from finding a common, profitable area of engagement, without having to say “I’m not ready to share that with you yet.”

Let’s illustrate with a simple example. UBB (Unbelievably Big Business) has long-term plans to take over all fossil fuel surveying, production and distribution. USS (Unbelievably Sustainable Systems) has long-term plans to provide 100% of the world’s energy needs, where possible, with 100% renewable fuels. In drawing into the conversation discussion of sustainability, UBB comes to understand how “grow and sell local” approaches will significantly streamline their own distribution chain. In drawing into the conversation discussion of the need for high-octane, fossil based fuels in many existing transportation networks, USS comes to understand “asset inertia” and also understands better the adoption roadmap for sustainable energy.

A healthy combination of concealment and the visible. Share enough to help your friends, conceal enough to derail your adversaries.

--Steve

See Law #2 at: http://www.communities.hp.com/online/blogs/securityprinting/archive/2009/05/31/law-of-power-2-never-put-too-much-trust-in-friends-learn-to-use-your-enemies.aspx

Law of Power 2—Never Put Too Much Trust in Friends; Learn To Use Your Enemies

StevenSimske — Sun, 31 May 2009 05:34:00 GMT

In 48 posts on this site, Robert Greene’s modern-day Machiavellian masterpiece on the principles of power, “The 48 Laws of Power” (1998, Penguin Books), is being turned sideways (using the laws to fight counterfeiting and other forms of fraud) and then upside down (using the laws to create better businesses).

Today’s blog focuses on Law #2: Never Put Too Much Trust in Friends, Learn To Use Your Enemies. The impetus behind this law is that friends, knowing you well, perhaps ascending to power along with you, are prone to jealousy and privy to your weaknesses. When they turn on you, they generally know more about you than your enemies.

Beware your friends!

SIDEWAYS: The “enemy” for an authentic producer is an agent of fraud. From counterfeiting to coupon fraud, there are a plethora of ways in which all the planning, research, development, marketing and branding costs associated with putting a valuable product together can be squandered by an agent of fraud.

On the other hand, as your countermeasures—security deterrents, investigations, evidence gathering, etc.—become more effective in staunching the plans of your enemies, you drive would-be counterfeiters to theft or toward “insidious insider” activity. In the latter case, it is truly your friends who betray you. Someone working for your company, your brand, your product, sells out to the counterfeiters. When the turn on you, they generally know more about you than your enemies.

In this case, learning how to use your enemies is using the counterfeiters themselves to help you reduce their impact. Security printing, using the power of variable data printing (VDP), enables this. Use multiple printing techniques, including color, special designs, unique halftoning approaches, and other specialty printing, to force the counterfeiter to reveal something about himself when he tries to mimic your legitimate printing. Security printing features such as color bar codes, guilloches, etc., enable point-of-sale, authentication and mobile commerce, simultaneously. With VDP, however, any number of printed regions can be made variable. To use your enemy, the counterfeiter, effectively, use additional security printing features as decoys (make the counterfeiter think you’re inspecting them) or as bait (to make the counterfeiter reveal himself in replicating them).

Robert Greene notes that the reversal of this Law is almost always concomitant with the loss of the friendship. It is best not to mix work with friendship. For this reason, this rule is, in my opinion, strongly amenable to being turned upside down, as described next.

UPSIDE DOWN: Turning this rule upside down to create better business, use former enemies as new friends in the reality of the 21^st century global, distributed, fully supply-chain dependent world of business. The former enemies—your branded competitors—face the same common enemy. Counterfeiters, smugglers, third shifters (for factory overruns), and manufacturers of inferior (perhaps dangerous!) products. Your former competitors can unite with you to produce products that are safer, better-built, more environmentally friendly, more energy-efficient, more sustainable, and a host of other ameliorations. Rather than (rat)race your traditional competitors to the bottom (which is the history of the 21^st Century to date), KEEP THE BOTTOM DOWN. Counterfeiters now comprise the single largest competitor for legitimate brands in many product areas. Use your “enemies”, your former brand competitors, to fight this threat to us all.

Cheers,

Steve

See Law #1 at: http://www.communities.hp.com/online/blogs/securityprinting/archive/2009/05/27/91834.aspx

Law of Power 1—Never Outshine the Master

StevenSimske — Wed, 27 May 2009 05:35:00 GMT

Robert Greene’s eclectic masterpiece on the ethics—or lack thereof—of success, “The 48 Laws of Power”, serves as the stimulus for a set of 48 blogs to come on how to use these laws in fighting fraud (turning his rules sideways) and then using them to create better businesses (turning his laws upside down).

Today addresses Law #1: Never outshine the master. This is an excellent starting point, since the fine balance between attentiveness and obsequiousness and is the difference between a trusted aide and dusted aide. Greene’s chapter on Law#1 focuses on how biding one’s time and waiting for a truly inferior master to shoot himself in the foot is a better strategy than exposing the master as a fool.

SIDEWAYS: When it comes to defeating counterfeiters, not outshining the master means not spending more than the counterfeiter on the deterrents used to protect the product. Good advice here is not placing expensive, eye-catching deterrents on the product that a criminal can credibly spoof for less cost. Remember, counterfeiters are creative, counterfeiters typically invest in R&D, and counterfeiters like a challenge. Some examples are using holograms—counterfeiters can credibly spoof these using anything from aluminum foil to cheap lenticular prints. If you try to outspend counterfeiters, then you typically will. They will find ways to simulate your expensive deterrents for less, taking advantage of the indolence, insouciance or innocence of your retailers.

Robert Greene notes that the reversal of this Law is when the “master” is on his or her way down. Then, he advises, one must destroy the master completely. This is because the “master” is no longer master, and to prevent an angered master from coming back to power (with a grudge against you), annihilation is suggested. This makes sense in the realm of counterfeiting. Let the counterfeiters’ R&D skills shine, tease out their talents with inexpensive overt features. Achieve this with variable data printing (VDP) rather than expensive deterrents, where and when possible. When the counterfeiter tips his hand (by the counterfeiter R&D team’s “signature” in attempting to replicate your low-cost deterrence), destroy him completely.

UPSIDE DOWN: Knowing of this law can be used positively to create a collaborative business environment. Here, the law is “never outshine your partner”. Hold one card in reserve, and offer one card free for public viewing (like the dealer in Blackjack, for example). Never play until you have two strategies, each of which is fully thought out beforehand and which tie together after both are deployed. The strategy you give away for free leads to the one you hold in reserve. Bring in any useful, long-term partner (and any truly useful partner should be considered a potential long-term partner) by giving them something for free, or by letting them shine in the early phase. Do not outshine the partner means to share the publicity, the credit and the early glory. Strategy 2 might even make them look better—that is no small price to pay for longevity of your plans—but should also ensure your goals. The only place to outshine a partner is in the differential balance sheet between what you have with them over what you would have had without them.

Work together. It’s more profitable. It’s less stress, too.

Cheers, Steve

First Year

StevenSimske — Tue, 05 May 2009 03:25:00 GMT

A year ago, I entered the first post on this blog, entitled "first day". At that point, I made it clear that my writing (as is true of all non-Twitter writing) had a purpose, had an intent to influence. I have spent the past year--sometimes with whimsy, sometimes with almost incalculable dryness--driving home the advantages that variable data printing provide to the brand owner.

In this, the second year of the "Security Printing and Imaging" blog, I will go a step further. This year, I will weave biometrics, SP++ (security printing++, or printing hybridized with other security mechanisms), and some business theory into the blog. To kick it off, I will provide a blog on each of the 48 chapters in the powerful--pun intended--business manifesto, "The 48 Laws of Power", by Robert Greene. Written in 1998, and based on the oeuvre of Sun-tzu, Machiavelli, Caesar, von Clausewitz and others, this book was written to summarize the principles used by those craving power. In my blogs, I will turn these principles on their side, and use them to provide the means to let your business strategy "seize power" over the strong, if unethical, competitors who are well-versed with the 48 laws. I'll also turn the laws completely over to show how they can be used ethically to the advantage of your brand and its partners.

Thanks to all my readers--those who have provided comments on the blog and separately from the blog--for the first year. I'm looking forward to another great year of interaction.

Cheers,

Steve