Small and Medium Business Printing Blog - All Comments

Re: New HP eBook: “Nine Steps to Outstanding

jiml512637@aol.com — Wed, 21 May 2008 22:07:00 GMT

Interesting Podcast...thanks for sharing this perspective! Jim Lyons jimlyonsobservations.com http://jimlyonsobservations.blogspot.com/2008/02/major-corporations-helping-small.html

Re: A Discussion with Technology for Busines

Kate Sheofsky — Wed, 02 Apr 2008 22:20:00 GMT

Thanks for your question.

Based on the information you've given, I would recommend contacting our Server and Storage specialists through Chat. They will ask you more in-depth questions regarding your environment and future plans and then recommend the best solution for your needs.

If you are looking for more scalability, the right recommendation may be upgrading the internal components in your existing servers or to purchase new, but finding out more about your business needs and what is important to you would help to recommend the best solution.

You can reach our presales experts by going to http://www.hp.com/sbso/assist/chat.html and clicking on the systems infrastructure chat link.

Please let us know if you have additional questions!

- The SMB Team

Re: A Discussion with Technology for Busines

ds0617 — Wed, 02 Apr 2008 11:14:00 GMT

Our company is deciding whether to rebuild our exisiting hardware, replace with HP Servers or go virtual. I've had numerous vendors give me qoutes on rebuilding our exisiting environment, creating a virtual environment and replacing our current server farm with new HP servers. My discussion questions is am I making the right decision to replace our current server. We have very robust servers that are starting to show thier age. Frequent problems, no scalability at this point. We can rebuild the guts of the servers, or keep fixing issues as they occur. I'm just not sure if the justification for the total cost for hew hardware will give me the return on the ROI. Debbie

Re: HP sales team gets an A+

shoetrees — Sat, 06 Oct 2007 17:56:00 GMT

In this day and age where Operating systems get overhauled on a yearly basis, we do struggle all the time with the question of upgrading. Recently, we did look into upgrading our Sales and customer service workstations with Vista from XP. Only to realize that it is not as seamless as it was when we did the upgrade from 2000. Hence, We did look into a complete new solution with HP Vista based workstations. The sales team over at HP is to be commended for all their efforts to make this transition as smooth as possible. Given that the Upgrade would cost a good bit, we were pleased to find out that financing was indeed available with very affordable rates. We look forward, as a medium size business, to be a leader in retail of shoe trees products industry with the help and focus of the professional team at HP. D. Smith, Director Special projects Http://www.ShoeTreeMarketplace.com HP@ShoeTreeMarketplace.com

Re: Thoughts on Printer Emission Report

Anneliese Olson — Sun, 09 Sep 2007 18:05:00 GMT

Thanks for taking the time to reach out and comment. While I appreciate the comment, I do want to point out one thing. HP does spend a lot of time making sure we have the enviornmental side of our products managed well- products are tested, new qualifications are researched and met, etc. Our statement said that hp has evaluated design criteria from the GREENGUARD program and incorporated guidelines into our LaserJet printers. We did not say the printers were certified by the team at GREENGUARD. Regards, Anneliese

Re: Thoughts on Printer Emission Report

cesmith1956 — Wed, 05 Sep 2007 11:47:00 GMT

Anneliese, As I indicated in a similar blog to Vince Ferraro, my concern has far less to do with the Austrailian study than it does with how HP has responded. Clearly, printers release chemicals and particles, the health consequences of which, particularly long-term, are unclear. But, in the public statement HP releases, it indicated that HP tests its printers to the GREENGUARD program. As the CEO of GREENGUARD, this is simply not true. No HP products have even been certified and none have been tested to the GREENGUARD levels within at least the last year or so. I would encourage HP to take a leadership position on this issue and make much more visible the important of third-party testing and certification.

Re: A View of SMB from the Top

bmoran24 — Fri, 17 Aug 2007 04:28:00 GMT

Anneliese, This is a good interview. I enjoyed hearing Scott's comments on HP's relationship with small business owners. I've been an HP customer since I started my publishing company 5 years ago (we publish magazines for small business owners). You've done a nice job in helping make technology the great equalizer for entrepreneurs! Brian Moran President Moran Media Group

Re: Just Want My Printer to Work

Anneliese Olson — Thu, 09 Aug 2007 16:52:00 GMT

Thank, Peter...sounds like you are giving clients good advice. There are a lot of different alternatives for people- the key is focusing on their needs and what role the documents play in their business. And thanks for being an advocate for HP's print management utilities. Color Access Control is another tool in that set that can help people manage the access and quantity of color printed in their offices, if needed.

Re: Just Want My Printer to Work

PeterTK9 — Sat, 04 Aug 2007 13:28:00 GMT

Anneliese, Many people think in terms of the limitations of their printer, and make an effort to fit every print job to its specification (or limitation). A better strategy is to think in terms of the print job's requirements, then print the job to the best printer. The best printer may be the one they don't own, i.e., outsource it to someone like FedEx/Kinko's. You can easily send the job to them via email, and retrieve it later. We advocate this for clients when they are doing trade shows, too; just print it at the location closest to your hotel. The other consideration should be whether it needs to be printed in the first place; often times an electronic version will do. This is not always a .PDF; you can load it to your Web site and point an email link to the URL. Last, but not least, SMBs often forget the advantage of networking their printers. This can be done within the office walls, or externally to a virtual or remote office. One more thought. Many of today's printers, especially those from HP, often built-in print management utilites. Here you can choose money saving features like duplex printing, or reduced coverage (dpi) for lower toner use. Look at the Properties box before you print! Peter http://salesbarriers.typepad.com http://www.nvestntech.com

Re: The “Big” Side of Small and Medium Busin

Anneliese Olson — Wed, 25 Jul 2007 17:16:00 GMT

Thanks for the comment...and for joining the conversation. I absolutely agree with you on the angle on customer service. Business owners and managers who recognize that taking care of their customers is a way for them to "grow" will win in the end. Providing customer service (however a business describes it for their industry) is not only a way businesses can manage their customer relationships and maintain loyal customers, but also is a way for them to grow dollars and profit over time. Everyone knows retaining customers is easier than finding new ones...and offering service is another way businesses can delight customers. With the different technologies that exist today and the different outsourcing models, small businesses can definitely look big.

Re: The “Big” Side of Small and Medium Busin

rayramon — Wed, 25 Jul 2007 03:13:00 GMT

I don't have any specific comments, but just wanted to say hello and that your post asked good questions and gave good solutions. I think customer service is another way smaller businesses can act like a bigger business! Ramon Ray, Editor, Smallbiztechnology.com