I can't believe that I have been blogging a year! I'm not a super-blogger by any means and certainly don't have the volume of posts that most bloggers do, but I'm pretty proud that I've stuck with it a year. It has been challenging, interesting, and a very positive experience overall...
What do customers want to make it Easy to do Business With? I recently reviewed a study that indicated the most important attribute for Enterprise Customers in the IT Industry is quickly receiving help during the ordering and purchasing process. Obviously, the easier we make it for our customers to order...
A colleague of mine recently handed me an article from a technology magazine, Digital Leader. It was a special report entitled: "Quality Needs Work" and there was a small box containing the phrase "Ease of Doing Business", which of course peaked my interest. I quickly scanned the...
Posted to
Ease of Doing Business Blog
by
christina.sullivan
on
08-08-2008
Filed under:
Filed under: Customer Experience, Ease of Doing Business, easy, support, customer service, customers, Contracts and Licensing Simplification, Quality, Integrated Customer/Partner Support, Communication Initiative, Service Contract Simplification