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Driving down OpEx with technology

It's been a good number of months since I traveled in Europe but I just spent a couple of weeks hopping around on business. There were some interesting changes to the travel experience which got me thinking about parallels in the IT Operations world. First was the check-in experience with Air France...

Posted to Infrastructure Management Software Blog by pspielvogel on 03-30-2009
Filed under: Filed under: event correlation, Jon Haworth, OpEx, automation, quality of service, service levels, customer experience

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