I started my professional life when computers were big machines that filled rooms and only large corporations could afford them. In smaller businesses many of the administrative tasks, such as accounting, keeping customer registers, product catalogs, managing personnel, leave control, payroll etc. were...
It makes me cringe every time I hear someone say "we don't need to worry about these, they are not records". People usually refer to information that has been created or used in the line of business, but doesn't fall into their organizations "official" definition of business...