I can't believe that I have been blogging a year! I'm not a super-blogger by any means and certainly don't have the volume of posts that most bloggers do, but I'm pretty proud that I've stuck with it a year. It has been challenging, interesting, and a very positive experience overall...
As I receive blog alerts about “Ease of Doing Business” and “Customer Experience”, I’ve been watching the comments regarding the latest Forrester customer experience index (CxPi) Survey which indicates Apple came up with a “good” rating at 80% while Compaq/HP came up with a 63% to 66%, and Dell came...
In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I referenced 5 steps for ease of doing business and improving customer experience. Although very simple steps, the challenges of the enterprise business doesn’t always allow...
What do customers want to make it Easy to do Business With? I recently reviewed a study that indicated the most important attribute for Enterprise Customers in the IT Industry is quickly receiving help during the ordering and purchasing process. Obviously, the easier we make it for our customers to order...
While we bloggers always appreciate comments to our posts, I’d like to clear up a misconception about this blog. For all the folks that have posted comments related to consumer support issues, I wanted to let you know that I’m unable to publish them because they are not relevant to my focus: Enterprise...