We just released a new white paper called “Consolidated IT event management: five requirements for greater efficiency.” It talks about the challenges of managing IT with severely constrained budgets and how to make better use of your existing resources. The main premise is to create a centralized...
Over the past few weeks, I have been involved in many conversations with both customers and colleagues about innovation. So, I wanted to highlight several new products that demonstrate how managing IT operations continues to evolve (contrary to some opinions). First, I’ll start with the foundation...
On Tuesday July 28, I will be participating in an EMA webinar with researcher and Vice President Dennis Drogseth . The official title “ What is New in the Not-so-New Area of Event Management: Five Tips to Reduce Incident Resolution Costs ” is very telling. Many people believe that there is...
My family and I picked up a new Brittany puppy this past Thursday with mass excitement mixed with some degree of uncertainty. Yeah, I know what you are thinking: What were you thinking? We took a stable situation and introduced something new and exciting in the hope of improving the overall environment...