Last night I watched the U2 live concert webcast on YouTube ( www.youtube.com/u2 ). During the show, I just enjoyed the concert, which of course comes with Bono’s philosophizing. ( BBC News review of the concert .) Afterwards, I marveled at the technology that made it all possible. Billed as “the...
On Tuesday July 28, I will be participating in an EMA webinar with researcher and Vice President Dennis Drogseth . The official title “ What is New in the Not-so-New Area of Event Management: Five Tips to Reduce Incident Resolution Costs ” is very telling. Many people believe that there is...
I have been getting many questions from both customers and colleagues about how Operations Manager and SiteScope work together. This is a very timely topic as we have some new capabilities connecting SiteScope and Operations Manager. Since many readers will not be attending my talk about this topic at...
Yesterday, I had the opportunity to participate in a briefing in which a dozen IT executives from a leading financial institution came to discuss their unique requirements and how we can help them meet their aggressive growth goals. The first slide that their head of technology presented contained the...
I bought my copy of TurboTax over the weekend. While waiting in the long checkout line, it occurred to me that the United States tax code has several similarities to IT infrastructure management. Let me explain. At the beginning, there was a needs assessment, planning process, growth forecast, and then...