-
I can't believe that I have been blogging a year! I'm not a super-blogger by any means and certainly don't have the volume of posts that most bloggers do, but I'm pretty proud that I've stuck with it a year. It has been challenging, interesting, and a very positive experience overall...
-
As I receive blog alerts about “Ease of Doing Business” and “Customer Experience”, I’ve been watching the comments regarding the latest Forrester customer experience index (CxPi) Survey which indicates Apple came up with a “good” rating at 80% while Compaq/HP came up with a 63% to 66%, and Dell came...
-
In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I cite 5 rules for ease of doing business and improving customer experience. The 2 nd rule I cited was that you must “Evaluate your processes and procedures with #1(put...
-
In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I referenced 5 steps for ease of doing business and improving customer experience. Although very simple steps, the challenges of the enterprise business doesn’t always allow...
-
Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Hey everyone - I'm back from the Super Bowl this week. What a game! This year's spectacle was one of the best ever -- and proved to be a welcome, yet sharp contrast to the difficulties that plague our economy...
-
Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas I just heard from Rock Wight, HP IPG WW Market Development Consultant for the Retail and Hospitality Industries, who is onsite at this year's National Retail Federation (NRF) trade show in the "Big Apple"...
-
I often get asked “how is ease of doing business and customer experience alike or different”? In Bruce Temkin’s Customer Experience Matters Blog, http://experiencematters.wordpress.com/2008/08/06/what-the-heck-is-customer-experience/ , He defines the customer experience as “the perception that customers...
-
Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas ImagePrint 2008 I’m happy to report that ImagePrint 2008 was a tremendous success. This year, we had a record number of enterprise customers and channel and solution partners in attendance. Not only was it a great...
-
Live from ImagePrint 2008 pt 2 Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas I’m up early and ready for an engaging and informative day with customers and partners here at ImagePrint. In all of our customer conversations today, we’re focused on how we can...
-
Live from ImagePrint 2008 Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas Greetings from Orlando! I am blogging this week from the beautiful Gaylord Palms Resort in Orlando, Florida at ImagePrint, HP’s annual imaging and printing conference for enterprise customers...
-
Image via Wikipedia Hatem Mostafa, V.P. of Inkjet Systems, Imaging and Printing Group (IPG), HP When UPS approached us about creating a solution that would help them streamline their package scanning and labeling process, you can imagine that we were up to the challenge. Immediately we knew it was a...
-
Mike Feldman Vice President and General Manager Enterprise Sales and Services IPG-Americas I have an exciting personal announcement to make here on my blog. As many of you know, for the past 15 months, I've enjoyed my time in our world-wide enterprise business leading the marketing and sales program...
-
Mike Feldman VP Worldwide Sales and Services Today I’m live-blogging from HP’s 2008 Annual Imaging and Printing Conference in San Diego. We have nearly 100 press and analysts in attendance, who will hear directly from HP about our offerings for the consumer, SMB, enterprise and graphic arts markets....
-
Mike Feldman VP, IPG Global Enterprise Business Just returning back from my trip to Europe. We met with 12 customers in Berlin , now one of my favorite cities, as part of our enterprise advisory council. The group of thought leaders represents leading companies in central and eastern Europe, as well...
-
While we bloggers always appreciate comments to our posts, I’d like to clear up a misconception about this blog. For all the folks that have posted comments related to consumer support issues, I wanted to let you know that I’m unable to publish them because they are not relevant to my focus: Enterprise...