As I receive blog alerts about “Ease of Doing Business” and “Customer Experience”, I’ve been watching the comments regarding the latest Forrester customer experience index (CxPi) Survey which indicates Apple came up with a “good” rating at 80% while Compaq/HP came up with a 63% to 66%, and Dell came...
In a previous blog, http://www.communities.hp.com/online/blogs/ease-of-doing-business/archive/2008/11/20/disneyworld-does-it.aspx , I cite 5 rules for ease of doing business and improving customer experience. The 2 nd rule I cited was that you must “Evaluate your processes and procedures with #1(put...
I often get asked “how is ease of doing business and customer experience alike or different”? In Bruce Temkin’s Customer Experience Matters Blog, http://experiencematters.wordpress.com/2008/08/06/what-the-heck-is-customer-experience/ , He defines the customer experience as “the perception that customers...
A colleague of mine recently handed me an article from a technology magazine, Digital Leader. It was a special report entitled: "Quality Needs Work" and there was a small box containing the phrase "Ease of Doing Business", which of course peaked my interest. I quickly scanned the...
Posted to
Ease of Doing Business Blog
by
christina.sullivan
on
08-08-2008
Filed under:
Filed under: Customer Experience, Ease of Doing Business, easy, support, customer service, customers, Contracts and Licensing Simplification, Quality, Integrated Customer/Partner Support, Communication Initiative, Service Contract Simplification