One of the reasons that I came home between the training events in London and Frankfurt was to cover a customer briefing at the Cupertino Executive Briefing Center -although it also saved HP money, and let's face it, everyone's budget is still pretty tight. The briefing was an overview of the...
As many IT administrators know, the launch of Microsoft Windows 7 and Microsoft Server 2008 R2 are quickly coming around the corner. The MS Windows 7 wide release comes on the 22nd of October, 2009. I know most of my customers are looking forward to this release from Microsoft. Administrators managing...
Posted by: Brian R. Kneebone Technology Consultant, Imaging and Printing Group I work with large enterprise customers where they look to Hewlett-Packard to solve universal problems you may be interested in, including: reducing wasted prints, facilitating document capture, improving electronic and paper...
Posted to
Bits and Dots
by
Brian R. Kneebone
on
03-05-2009
Filed under:
Filed under: Support, Management, Drivers, Security, Colour, Capture, Updates, Errata, Mobile, HP Web Jetadmin, MFP
What do customers want to make it Easy to do Business With? I recently reviewed a study that indicated the most important attribute for Enterprise Customers in the IT Industry is quickly receiving help during the ordering and purchasing process. Obviously, the easier we make it for our customers to order...
Before I get to the main content of this post, I wanted to first introduce myself as this is my first post here on the Bits and Dots web log. My name is Brent Follett, and I work here at HP as a consultant in the printing and imaging space. Brian invited me to share in the success he's built with...
A colleague of mine recently handed me an article from a technology magazine, Digital Leader. It was a special report entitled: "Quality Needs Work" and there was a small box containing the phrase "Ease of Doing Business", which of course peaked my interest. I quickly scanned the...
Posted to
Ease of Doing Business Blog
by
christina.sullivan
on
08-08-2008
Filed under:
Filed under: Customer Experience, Ease of Doing Business, easy, support, customer service, customers, Contracts and Licensing Simplification, Quality, Integrated Customer/Partner Support, Communication Initiative, Service Contract Simplification
Posted by: Brian R. Kneebone Technology Consultant, Imaging and Printing Group Hi Everyone. This is the 2 nd part to the Universal Print Driver series. In the previous article we explored Installation Options for the HP Universal Print Driver . Take a look at that article first. This post explores the...
This one is just a short post for today. We appear to be publishing a semi-regular newsletter that keeps IT staff primed on new, emerging and resolved issues with LaserJet devices. For customers interested in staying on top of things proactively as they arise, I recommend taking a peek at this website...
I’m frequently surprised by how often customers we’ve worked with for years have never needed to contact support and don’t have a number handy. I think that’s telling of the experience customers have come to expect from HP. Plug it in and go. But of course we all need help from time to time. You’ll recall...