The Changing Face of Digital Media & Marketing : advertising

Interview With Chris Curtin -- VP of HP.com & Digital Strategy, HP -- via Fortune's Brainstorm Conference

Scott Berg — Thu, 23 Jul 2009 15:41:00 GMT

As you probably know, Fortune's Brainstorm TECH Conference is going on this week in California. Mark Hurd speaks on Friday with Jeffrey Katzenberg from Dreamworks. In the meantime, I'm posting a great interview done by Tracey Pepper with Chris Curtin, VP HP.com and Digital Strategy here at Hewlett Packard. As we all know, the world is changing fast...Chris has some very unique thoughts and ideas on where HP is heading. Enjoy!!

Scott

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Tracey Pepper talks to Chris Curtin, Vice President, HP.com and Digital Strategy, at Hewlett-Packard Co., at Fortune’s Brainstorm: TECH conference in Pasadena, California, on July 22^nd, 2009:

A former Vice President of Global Media and Technology at the Walt Disney Company, Chris Curtin now serves as Vice President of Digital Strategy for Corporate Marketing at HP. He is responsible for driving the HP brand in existing and emerging digital channels with oversight that includes managing HP.com, where he drives the site’s next-generation activities, including initiating new online customer experiences and rebuilding Internet publishing operations.

Tracey Pepper: At what point do you bring your customer in on the innovation process? Is innovation at HP customer-driven or is it driven more internally?

Chris Curtain: I think it’s both. It’s certainly expected from and by our customers. But innovation is really at the heart of all things that HP does. And it’s not just innovation with respect to our products or service mix, it’s also innovation in our marketing. The very same type of innovative practices that we’ve put into building the TouchSmart or the Mini will be applied to the marketing of those products. From [CEO and President] Mark Hurd all the way down, innovation is a part of what we think we stand to offer, and frankly it’s something that we like to be known for. We have HP Labs, which are incubators for many great things. They’ve done an excellent job of figuring out appropriate handshakes with the businesses for technologies, be they in the cloud or even more practical ones like i-catcher, which helps us better understand why people do what they do on the web and be able to put back against those actions information that’s relevant to what we think you’re interested in.

TP: What types of challenges has HP faced over the last year?

CC: Some of the challenges we face are not dissimilar to challenges that other companies in the Fortune 100 or Fortune 500 face. We’re looking at a tough economy and companies need to be very careful about where they place their bets and investments. Because of that, there’s probably a greater desire to do different things than there is an actual budget to do different things. So making sure that HP understands what is important to a partner, how to move that partner’s business, and ultimately how to show our value proposition are things that we wake up and go to sleep thinking about.

TP: Are there any specific innovations that HP has implemented to meet those challenges?

CC: One thing we’re doing right now is revamping our entire website, HP.com, which exists in 68 countries and is our global footprint for the company. We want to make sure that today’s website meets today’s consumer expectations. We have consumers on the B to C side, as well as consumers on the enterprise side, so we really make sure we have a flat experience on the website, such that the browser quickly reaches the information the consumer is interested in, and that we maintain, not just cultivate a relationship through the website.

One thing we’ve been doing is showcasing the successful things our partners are doing because many companies want to understand what their competitors or peers are doing with respect to IT and technology in general that could benefit them. So we post case studies on our website. For example, UPS came to us and said, ‘We’d really like to buy an all-in-one printer and scanner.’ We worked with them and today UPS can scan label packages, free, via HP technology. That’s good for the business and it’s good for the environment, which is important to both of us. It’s a real success story. So we highlight that by putting it on HP.com. Then other companies will come to us and say, ‘We’d like to do the very same thing with you guys.’

TP: How has the perception of what HP does changed?

CC: Well, the whole paradigm of printing and printers is changing. We’re going to have touch-screen printers and you’re going to be able to do many things on your printer that you may have associated historically with your computer. It’ll be more of a smart device that enables printing, but there will be many more elements to it, like getting your directions off of your printer, and printing those directions via your printer. In some ways this economy has been great for competitiveness because people have gotten better pricing and competitors have really sharpened their game in order to be top-of-the line and stay relevant.

Houston Interactive Marketing Association Presentation

Scott Berg — Thu, 02 Jul 2009 00:46:00 GMT

(Please visit the site to view this media)I had the opportunity to present to the Houston Interactive Marketing Association (HiMA) a couple of weeks ago. This group is really a fantastic organization dedicated to teaching and providing guidance to teh Houston marketing community. We had a very lively discussion with 200 or so marketers from the Houston area. I've attached the presentation and video if you'd like to take a look.

Scott

(Please visit the site to view this media)

The Internationalist Awards for Innovative Digital Marketing Solutions

Scott Berg — Fri, 12 Jun 2009 16:25:00 GMT

I have the honor of working with some of the leaders in the Digital Marketing world regarding a new Digital Marketing Solution Awards Event. Some of those names include Rob Norman, CEO of GroupM, Rishad Tobaccowala, CEO of Denuo and Chief Innovation Officer, Publicis Group. As you can tell these fellow judges are the cream of the crop – and the leaders who I and many of you look to for leadership and thoughts.

That being said…I’ve attached some information below on how to enter and participate.

A big thanks to Deborah Malone and the staff at The Internationalist for helping to drive this unique digital award judging.

Scott

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"We have moved from language-based or analog marketing to a system now dependent on 'ones' and 'zeros' or digital codes. Our way of creating marketing solutions must also now transform dramatically.." -Scott Berg, HP's Director of Digital Strategy and Jury Chairman

www.internationalist-awards.com

Marketers, today, need digital answers, but formulating the right questions is often challenging. With dozens of new forms of non-traditional advertising, the digital options can be overwhelming. Our industry can benefit from examples of best practices. Marketers today need digital solutions that bring results.

The Internationalist Awards for Innovative Digital Marketing Solutions will be the first international awards to be given based upon the geographic footprint of the campaign, specifically: a global campaign, a regional campaign, a local execution of a multinational campaign, and a local campaign worthy of international adaptation based upon world class standards.

These Awards are an outgrowth of The Internationalist's Awards for Innovation in Media and an acknowledgment of how today's marketing strategy is affected by the growth of Digital. They also reflect the way companies market their products. No other awards offer these types of international categories. Most are by product group (food, auto) or type of media (TV, print).

It's simple to enter-- just answer 5 critical questions about insights and solutions, the show up to 3 examples of the work. There are only 4 international entry categories.

CALL FOR ENTRIES DEADLINE is SEPTEMBER 8, 2009.

Winners will be announced in Autumn 2009. A Grand Prix will be announced, along with Gold, Silver and Bronze winners in each of the 4 international entry categories.

Winners will receive:

An Award statuette for office display.
The Internationalist will feature a story on the winners in its next edition.
All winners, including Honorable Mentions, will be showcased on www. internationalist-awards.com. A search feature will enable people to better access case study highlights.
Oxford University's SAID School of Business will use the winners as teaching case studies in their marketing program.

For more information on Judging, the Jury, Fees, and How to Enter, go to:

http://www.internationalist-awards.com

Created in January 2003 by Deborah Malone, The Internationalist was launched to connect the people and ideas in international advertising, marketing and media. Today The Internationalist has become a trusted source for international best practices, and is dedicated to the business needs and challenges of international marketing professionals as they participate in multinational branding and campaign building. The Internationalist is now IN PRINT, ONLINE and IN PERSON- all to better serve the needs of this community.

Guest Blogger -- Jay Dark - Manager, Global Mobile Marketing

Scott Berg — Fri, 08 May 2009 12:58:00 GMT

12 Global Brands Come Together for a User-Generated Advertising Contest

Mofilm (www.mofilm.com) is spearheading an effort across 12 global brands to give consumers around the world the opportunity to create and share their voices on one or more of the participating brands. The contest is being held in conjunction with the Cannes Lions Advertising Festival in June and the Mofilm event is being hosted by Spike Lee.

This is the first time a user-generated advertising event of of this scale and collaboration has been attempted. The brands are all chartered to reach out to their own customers, brand enthusiasts, and networks thereby delivering against the contest theme of “You to the Power of 12 - U12” If successful, this contest could contribute to another change in the face of media in terms of how advertising content is created and obtained. Will it obsolete existing ad creative and production services? Not at all but it will add another option to the mix and potentially even create another service agencies can provide and help facilitate for their clients.

Are you creative? Do you know people that are? Tell them about the contest and have them download the HP creative brief (http://cannes.mofilm.com/hp/) and take a chance at fame.

Jay Dark - Manager, Global Mobile Marketing

When Will Things Get Back to Normal?

Scott Berg — Wed, 29 Apr 2009 15:23:00 GMT

During the past 6 months, I can’t tell you the number of times someone has commented about “when will things settle down” or “I can’t wait until things get back to normal.” And although I’m a bit nostalgic about wanting things to settle down and “get back to normal” I’ve come to realize this is the new norm for the media, digital and advertising industry. So what is the new norm? Tough question to answer, but here’s my stab at a few of the general themes.

Technology will drive new media models -- for instance, HP’s own MagCloud allows anyone to be a publisher, thus, opening up a new way to go to market for both small and large publishers.
Buzz will rule/Listening will be critical – just look at the Dominoes situation and the recent Swine Flu discussions occurring on Twitter. Not only does marketing need to listen to customer’s requirements, complaints, etc. but PR will need to be much more active in the listening and decisions they make related to response. Getting in front of a story is moving from hours to respond to minutes.
Advertising budgets will continue to fracture – given more avenues to reach the customer and the need to purchase additional tools, metrics to react and manage the communication ecosystem.
Media plans will migrate to communication plans – is Twitter a media type? What about blogs? Who knows? Who really cares? The bottom line, companies will use these different channels and the media plan will reflect these new realities.
Campaigns will morph into communication ecosystem management – being able to influence, analyze and put metrics around the entire purchase funnel on a consistent basis will drive companies to manage the ecosystem vs. coming in and out of the market with campaigns. This will be a necessity given the need to manage and forecast financial performance on a more consistent basis.
Media properties will either “thrive or die” – all you have to do is look at the news daily to see companies merging, selling to someone or shutting down. I don’t think this will be limited to just traditional media…the next phase could start impacting online sites, content distribution platforms and toolsets.
“Put Your Money Where Your Mouth Is” – companies will begin to require true performance aka sales as a measure of a media channel or properties worth. Let’s face it, everyone says media works during the sales pitch… if that’s the case, guarantee it. If you hit targets you get paid, if you don’t hit them, you don’t get paid.
Media representatives and properties will become consultants vs. sales focused – see #7 as the reason why.
The workday will be 24 by 7 vs. 8 to 5. See above.
Change will be the only constant…we will all be faced with major differing challenges every single day – our worth will be determined not only by our financial performance to the companies bottom line, but in our ability to manage change.

Welcome to the reality!

Scott

Contacting Our New Media Planning & Buying Agency – Omnicom Media Group

Scott Berg — Thu, 23 Apr 2009 21:42:00 GMT

Many in the media community have been calling or emailing me asking who to contact at our new media agency OMG. The team at OMG, have requested you go to the following web site to register, that way they can respond to the large number of media partners who are contacting us during the transition.

When you complete the form you will receive an automatic reply. The OMG/HP media team will get back with you shortly thereafter. Please keep in mind OMG officially takes over the HP media buying and planning June 1^st.

http://hpmediahub.omnicommediagroup.com/

Scott

Cannes Advertising Festival and HP’s MoFilm

Scott Berg — Thu, 23 Apr 2009 16:46:00 GMT

I love the Cannes Festival… from the stunning background of the city, to the brilliant speakers, to seeing the best work in the field of marketing and advertising, what more could you ask for?

And this year, HP is participating in a unique program MOFilm – a mobile project in which HP and other major advertisers are having individuals create user generated content based on a specific brand objectives. Famed Director Spike Lee is even involved in the project.

Prizes from HP range from a trip to the Sundance Film Festival, an HP Touchsmart PC and an HP MediaSmart Server.

Check out the article on hp.com or go directly to the MoFilm web site for more information. So let the social media content games begin!

Scott

Facebook Hits 200 Million Users

Scott Berg — Fri, 10 Apr 2009 13:30:00 GMT

Wow! That’s about the only word I can use to express my amazement over Facebook hitting the 200 million users mark.

But what I find interesting is the disparity between male and female users who are signing up – about 1/3 more total females vs. total males. In addition, the growth of new user especially in the 45 – 65 year old category. The other age groups are easy to understand. My take… the younger groups are pushing parents, grandparents, aunts/uncles to connect via Facebook in order to share family activities, photos, etc.

What that can mean to marketers is a broader age group to target as well as the use of Facebook as the platform for influencing the product and service recommendations usually people get from making a phone call.

Scott

Forbes CMO Network Interview – Michael Mendenhall HP CMO

Scott Berg — Thu, 09 Apr 2009 22:53:00 GMT

An interesting interview from Michael Mendenhall on our marketing focus during this downturn in the economy and his take on digital. Take a look… would love to hear your comments.

Scott

Moving from Marketing/Advertising Campaigns to Ecosystem Management

Scott Berg — Sun, 22 Mar 2009 18:54:00 GMT

No question the marketing and advertising industry is going through a seismic shift. And although the main-line and industry press continues to focus the headlines on declines in budgets and the shut down of newspapers – frankly, I believe the shift is much more fundamental and reduced budgets and newspaper shutdowns are merely symptoms of this shift.

As marketers many of us have focused our efforts on two fundamental efforts:

Brand and
Demand Generation

We first got them to fall in love with the brand and then cycled them through the purchase funnel to the ultimate sale.

However, as content, access and user involvement have become more and more prevalent, it’s time for us to rethink our strategies. We need to connect, engage and listen to customers at every single point along the “relationship” curve.

Point A: Discover – the brand

Point B: Find – find the brand or product

Point C: Confirmation/Validation – checking with others to gain confidence to purchase

Point D: Transact – buying the product

Point E: Support – providing outstanding support post sale

Point F: Feedback/Share – listening to customers about what they are sharing with others

When you look at the entire purchase or engagement funnel or as I like to say “the ecosystem” – you fundamentally are forced to look at how you deploy your marketing funding based on what your customer is doing, not based on media type. In fact, you might necessarily deploy media dollars as much as create engagement platforms, communities, forums, listening tools, metrics platforms, etc.

So start looking at your customer ecosystem…. See where you’re strong, weak, etc. and begin improving and strengthening the system – based on customer requirements vs. a traditional or pre-defined media mix.

Scott

2009 Digital Media Trends – Update & Scorecard

Scott Berg — Mon, 02 Mar 2009 17:28:00 GMT

Late last year I posted my 2009 Digital Media Trends. I thought it would be a good idea to see where they stand as well as add in a few other trends I’m starting to see emerge.

It’s the Economy Stupid...

More newspapers and print publications will go out of business -- I hate to actually say this one is dead on. All you have to read are the following articles on the demise of newspapers across the US.

San Francisco Chronicle Might Shut Down

Denver Rocky Mountain News Shuts Down

Derby Daily Reporter Shutting Down

Taconic Group Newspapers Shut Down

Accuracy: Dead On

Weaker online sites will see advertising revenue sales fall – the economy is not only pushing pure “print” revenue down, but newspapers online revenue as well as “pure play” digital advertising is taking a hit as budgets get tight.

Search Revenue Falling

Online Video Ad Revenue Decreasing

Digital Shops Begin to Feel Effects of the Economy

Accuracy: Dead On

Sponsorships will take a beating….

RBS Sports Sponsorships

Sports Sponsorships Take a Beating

Accuracy: Dead On

Social Websites will see a decrease in ad revenue –

Accuracy: Too early to tell

Community development will be a priority – marketers will engage differently with the end customer by developing stronger communities and/or engaging with current standing communities.

Accuracy: Too early to tell

Rise of the “Un-Badged Employee” – most people use reviews before making a product or service purchase… but in an economic downturn, that input revs up to make sure the purchase is what the consumer wants. Check out this article.

Accuracy: Dead on

SEO will become more important – with decreased budgets, SEM will also feel the budget pinch, so advertisers will focus more attention on SEO to decrease costs and increase search page placement.

US Search Spending Falters

Accuracy: Too early to tell

Again, mobile will struggle – tough to tell right now… but keep your eyes/ears tuned in the coming months.

Mobile Marketing Watch Newsletter

Accuracy: Too early to tell

Google will continue to gain share – ok this is a “duh” prediction, I admit it. But with Yahoo in turmoil, the recent layoffs, Microsoft not making headway on revenue in the online space… Google will extend it’s lead – either by sure will might and force or through acquisition.

Google’s Share Extends

Accuracy: Dead On

Online Upfronts get more momentum –

Accuracy: Too early to tell (but if I was a betting man) – I’d say I’m way off on this one. Prices are falling as demand craters… who wants to get locked in on long term inventory when the short term rates continue to fall.

Digital television platform (aka Canoe Ventures) will get serious attention – Certainly the new administration pushing back the digital transition date didn’t help, but frankly with the advertising world in a tail spin right now, Canoe still holds promise of better targeting….although I think most advertisers wished it were live and ready to go today.

Accuracy: Too early to tell

CRM and database marketing will make a comeback – well I’m not seeing it yet… although my email box is deluged daily with a great deal more email than ever, but I can’t attribute that to better CRM or just desperation on behalf of marketers. Plus, with the economy in the dumper, big tech projects are harder to sell unless they can guarantee a result.

Accuracy: Seems I was a bit too optimistic

Media inventory costs will decline – regardless of whether you’re buying upfront or not. This one is definitely on track… with the networks taking a bath on inventory, newspapers having difficulty selling pages prices are falling. What’s concerning is we’re only in March…what will this look like in July?

Accuracy: Dead On

Scott

TIME.com Lists the Top Blogs

Scott Berg — Tue, 17 Feb 2009 20:47:00 GMT

TIME.com came out this week with it’s list of the “Top 25 Blogs.”

What I found interesting is the lack of “traditional” media blogs which I remember in the old days use to dominate these top types of lists.

In addition, the passion point types of blogs like Bad Astronomy, Said the Grammophone etc. continue to gather communities together to discuss topics.

Another surprise TechCrunch.com’s fall as one of the most overrated blogs and my personal favorite PerezHilton.com making the overrated list as well. Think about it, when was the last time you heard the word techcrunch and PerezHilton collide in the same sentence?

Scott

It’s Going to Get Worse Before it Get’s Better

Scott Berg — Mon, 26 Jan 2009 15:44:00 GMT

And you’re saying to yourself, duh Berg – think of something a bit more original.

First, check out this article on e-marketer, which predicts newspaper revenue will slide another 15.9% in FY09. The article goes on to say “The future for print media companies is online, as evidenced by the growth in Web readership of sites such as The New York Times. Small and local businesses that once depended on newspapers to get their ads in front of customers now have other more measurable options such as paid search advertising.”

And I agree with the statement in general… but let’s dig a bit deeper at what the newspaper industry faces and the tough choices they need to make.

ISSUE 1: CPM’s for online are much lower than CPM’s for print. So they’re just not going to make as much revenue per CPM for online then they would for print.

SOLUTION: Either increase the number of the visitors to the site (and make it up in volume of visitors) or provide such unique value they can charge more for an online CPM. First, make your content free as the NYT.com did a little more than a year ago to boost online visitors. Second, distribute your content outside your web site to aggregators, etc. Third, make your content easy for bloggers to utilize, so they can distribute the content for free.

ISSUE 2: Fixed costs for printing a newspaper. A big old printer to print those newspapers costs a ton of money to run – labor, electricity, purchase cost, financing, real estate, etc. Not to mention the variable costs of paper, ink and maintenance.

SOLUTION: Start making the tough choices – get efficient with those fixed costs, eliminate the ones you can and get much leaner. Then focus on the “digital” property and invest the savings to make your content the best, web access the easiest, etc. You still need reporters – but as opposed to having a paper deadline of x time, these folks work a 24 by 7 shift and upload data to a data center.

ISSUE 3: Provide a better digital product. Let’s face it… most papers that have a web site… don’t easily migrate to new technology. If you don’t have an active blogging program, a social community site, robust search programs, widgets, mobile content, etc. then get in the game.

SOLUTION: Provide the above… but more than that… upgrade and provide new exciting reasons why the consumer and advertiser should continually come back to your site.

Even if you do all the above, the competition is fierce and much of the financial damage has already been done. FY09, and I predict first half of FY10, will be extremely difficult for the media industry. When local newspaper chains begin to file for bankruptcy protection… I think that will be the signal of a bottom. But it’s going to be a rough and very unpleasant year. Let’s hope the stimulus package Congress and the President is pushing is the medicine we need to cure the patient.

Scott

What To Do About the Meltdown in Media

Scott Berg — Mon, 12 Jan 2009 01:44:00 GMT

Apocalypse is one of those words that I remember from bible study as a kid. The word itself just sounds scary – even if I didn’t know what it meant it would freak me out. But it seems everyday we’re hearing about media companies making massive layoffs, shutting down publications, cutting costs and the like. Even the agencies are cutting staff because of client budget cuts and the need for leaner expenses on the income statement.

So as a client what should you do? Here are a couple of thoughts:

Lock in Low Prices. Just like the stock market – you buy low and sell high. So why not negotiate hard with media suppliers for lower CPM’s and lock those prices in for 2-4 years and with the ability to further reduce if thing get worse. When the economy does turn-around, you’ll get a higher ROI aka make more money.
Renegotiate. Why not renegotiate your contracts with agencies and suppliers? Think about it… if your media/marketing spend has gone you’re paying more fixed and variable costs as a % of media/marketing spend. So renegotiate the costs and contracts in order to keep those “non working dollars” as low as possible (or at least even). While you’re at it, why don’t you put in some clauses that put some of the supplier/agencies income at risk? If your company or campaigns do well… the agency does well.
Step up the SEO. Get your webmaster to increase the SEO terms on your web site so you’re not paying for terms that your own website should drive.
Fish Where the Fish Are. Dig deeper into your database and determine who those best customers are and start using a Recency, Frequency, Monetary Value model to determine who is likely to response. To learn more about RFM I recommend you read the book “Libey and Pickering on RFM and Beyond” by Don Libey and Christopher Pickering.
Get Closer to Your Customer. If you haven’t been talking to your customers – get to it and start. If you’re not talking to them, odds are your competitor is.
Listen, Listen, Listen. Do I need to say more? If your customers are telling you they want x from your product… give them x. Stop listening to 30 person focus groups and start listening to the entire web, including blogs, social media, etc. There’s a number of software available… many free some that you have to invest in. Check out a product from a company called Aubice.
Look Deep into Your Organization for Recommendations. I’ve often found the best ideas from the deepest parts of the company. So start having lunch and coffee with a new group of folks and start asking them for their ideas.
Get Even Leaner! You’ve probably had to cut budgets, perhaps even some headcount… but start eliminating or reducing costs. Couple of areas to think about: Ad Serving Costs, Agency/Supplier Costs (see points 1 & 2), get rid employees who are deadwood and replace them with many of the outstanding professionals looking for employment, conferences (do you really need to go?), stop traveling all over kingdom come and use technology and the good old phone.
Shift Channels. If your customers costs are getting out of hand – for instance they’re calling your call center a ton…. Perhaps you should start to direct them to the web where they can self serve themselves.
Lead. If you’re not stepping up to make the tough decisions… start. If you’re planning on “keeping under the radar” until the current economic environment turns, then I’d recommend you refresh your resume.

Scott

Leadership During The Storm

Scott Berg — Mon, 12 Jan 2009 01:40:00 GMT

Leadership During The Storm

I’m disgusted. Yep, I said it. For the last 6 months I’ve read and heard more negative comments and excuses about why businesses are having problems… but few solutions. And frankly, I’m disappointed by the lack of the marketing community leadership during these times of economic challenge.

This is the time, when marketing and advertising professionals need to step up and take a significant leadership role within businesses. But more often than not, they are now defending their budgets vs. taking this active role.

So what are we doing at HP? Well first of all we’re not making excuses. We’ve held fast to our 2009 financial commitment during our recent earnings announcement. Second, we’re changing… to better meet the needs of our customers. Third, we’re getting even more efficient on the marketing front. Fourth, we’re making the tough decisions. Fifth, (and perhaps most important), we’ve accepted the fact that WE must encourage and implement change and finally, we have to do it as if today were the last day on the planet.

Leadership is tough, marketing leadership is even tougher – there is a quote that I love:

“A man who wants to lead the orchestra must turn his back on the crowd.”

Scott