your article : Rapidly designing detailed IT processes

qsheikh — Mon, 08 Jun 2009 14:48:29 GMT

Hi Jeroen,

I have recently come across your article "Rapidly designing detailed IT processes" and have found it of great use. I am very much interested in understanding how ITIL Processes and practices are best introduced and what are the most vital primary steps are to be taken in order to implement ITIL. If possible it would be very helpful to see a sort of walkthrough for introduction of processes.

Moreover, I would also like to respectfully request the copy of the white paper that you have mentioned in the above article.

My facebook email is : sheikhqasim@hotmail.com

Regards,

Qasim

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your article : Rapidly designing detailed IT processes