This week I visited the annual itSMF Netherlands event where someone asked me the question: How does ITIL address Cloud Services? Without giving this much thought my first reaction was that ITIL provides generic guidance on any type of IT services, so also on Cloud services. However I did not feel comfortable...
Posted to
ITIL v3 Blog
by
jbronkho
on 10-29-2009
Filed under: Jeroen Bronkhorst, ITIL, Cloud Services
And the short answer is: no . Just before the weekend the OGC announced their mandate for starting a project to: To update the publications in line with a number of issues raised in the Change Control Log. Not everything will be addressed - some technical changes are seen as too much To remedy the inconsistencies...
Last month the ITIL v3 guide to Software Asset Management was published. This guide is complementary to the core ITIL publications and is the result of a review and update of the original ITIL v2 Software Asset Management book. This is good news especially for those that need to optimize their software...
Altough this sounds very logical, today many organizations do not have the financial transparency to enable solid strategic business decisions. Typically the financial data is scattered across multiple systems and organizations. And as ITIL indicates: "Without meaningful operational financial information...
Since time was very hard to find for me over the last couple of weeks, here's an extract from an article that I created together with John Bennett and still very much applicable today: Security, availability management, and business continuity management have clear interdependencies that have historically...
Do you know that: The first ITIL v3 core book (service operations) has been translated in French? Read more ITIL can help businesses survive (and thrive) in a recession? Read more There is a change control system for logging issues and changes on ITIL? Read more OGC and APM Group have launched an ITIL...
This is the title of an article that I wrote with a few colleagues and that was published in the book ITSM global best practices, volume 1 and recently republished in the ITSM best practices Gold Edition which covers the best articles from a series of ITSM best practices books between 2003 and 2008....