by Michael Procopio RUM or Real User Monitor is a tool to monitor actual user traffic running over your network. Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic , which is covered by BPM or Business Process Monitor and 2/ real user...
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Application Management
by
Michael_Procopio
on 10-07-2009
Filed under: Application Management, application performance management, User Experience Monitoring, User Experience Management, Michael Procopio, real user monitoring, Business Availability Center, BAC, RUM
by Michael Procopio In the post Event Correlation OMi TBEC and Problem Isolation What's the Difference , my fellow blogger, Jon Haworth, discussed the differences between TBEC and Problem Isolation. To be consistent, I'll use the acronyms PI for Problem Isolation and TBEC to refer to OMi (Operations...
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Application Management
by
Michael_Procopio
on 09-22-2009
Filed under: IT operations, Application Management, infrastructure management, application performance management, User Experience Monitoring, Michael Procopio, Problem Isolation, advanced analytics, Business Availability Center, operations manager i series, OMi
by Michael Procopio Network World editor Denise Dubie assessed a report by the analyst firm Aberdeen Group in her recent article Application performance management: Keeping an eye on the end-user prize . Her comments mirrored many of those I have spoken with recently who have said their top priorities...
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Application Management
by
Michael_Procopio
on 07-20-2009
Filed under: Application Management, Business Service Management, Network management, application performance management, User Experience Management, Michael Procopio, HP Software Universe, APM, systems management, real user monitoring, synthectic monitoring
By Mike Shaw, BSM Product Marketing Last year, we did a series of in depth interviews with customers (28 of them, actually). As part of these interviews, we asked if people did proactive user experience monitoring - either using synthetic scripting technology to pretend to be a user, or using a probe...
by Michael Procopio, Product Manager, BAC In the world of advanced analytics, two areas that are of interest to the IT management world are: detection of a problem and isolation of a problem. Previously I wrote Advanced analytics reduces downtime costs – detection ; in this post I’ll cover...
Posted to
Application Management
by
Michael_Procopio
on 05-08-2009
Filed under: BSM, infrastructure management, Business Service Management, application performance management, Michael Procopio, Problem Isolation, advanced analytics
My previous BSM evolution postings focused on mega-corporations and large IT organizations with a myriad of personas. In this post, I will contrast the experience of a relatively small IT shop of roughly 30 full time IT operations personnel. Back when the economy was cooking along, an up and coming commercial...
Posted to
Application Management
by
Michael_Procopio
on 04-10-2009
Filed under: BSM, IT operations, Application Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Core ITIL, Bryan Dean
There are many potential culprits for why IT organizations struggle to make substantive progress in evolving their ITSM/BSM effectiveness. A customer research project we did a few years ago offered an interesting insight into one particular issue that I rarely see the industry address. The research showed...
Posted to
Application Management
by
adsey007
on 04-03-2009
Filed under: BSM, IT operations, IT efficiency, Application Management, infrastructure management, Business Transaction Management, Business Service Management, application performance management, User Experience Management, quality of experience, BSM evolution, Consolidated infrastructure, Bryan Dean