I recently upgraded to WebInspect 8. Since that time, Smart Update has not run successfully for me. Attempts to do so yield a popup error "Cannot connect to web service to retrieve the license." Hopefully I'm just missing something simple, but I can't figure out what the problem is. Any suggestions?
WebInspect is version 8.0.548.0.
Thanks.
Your Application Settings may have been reset up the upgrade. WebInspect offers two locations for configuring a proxy; one for how it reaches the Internet and HP for updates, and one for the necessary path to scan its target.
I suspect you need to configure your network proxy to reach the Internet. Please check under the Edit menu > Application Settings > Proxy Settings. The default is to use Internet Explorer's proxy settings, for wider acceptance in most installations. If possible, I prefer to specify the Explicit Proxy instead and leave MSIE out of the calculation. Odd browser settings such as no proxy configured or required but "Automatic" enabled is one that was a particular burr.
The two addresses WebIsnpect will attempt to reach are the SmartUpdate server and the license server. Both addresses are specified under their respective panels within the Application Settings window. To validate your proxy setting, simply run SmartUpdate from the toolbar and see if it errors or not.
If everything is completely correct, check with your network administrators. They may need to put an Allow rule on the firewall for the two HP URLs, or perhaps they have a "security team" proxy ruleset they can attach to your network account which has loosened ACLs.
It turns out the problem was that the URLs within WebInspect for the License server and Smart Update were both out of date. I had to file a ticket with HP support to get the correct URLs. Since this might be helpful to others, I'm posting the new URLs here:
https://licenseservice.spidynamics.com
https://smartupdate.spidynamics.com/
And these just in from development....
Ref: http://www.communities.hp.com/securitysoftware/forums/p/8342/90990.aspx
Can someone please advise whether these URL's are still current as I'm unable to connect through.
Yes, these are the current service addresses.
If you cannot connect to these URLs, verify in your browser that they provide a basic message/response. If you can load them in your browser, then I suspect you need to configure the Proxy Settings found within the same Application Settings area of WebInspect. The WebInspect default is to utilize the proxy settings found in MSIE, but this may not work in all cases, such as for complex proxy PAC files, or undisclosed Windows web proxies on the network that require NTLM authentication (e.g. ISA). I find that if I can configure Firefox to reach the Internet from a secured network, then I understand the proxy configuration properly and can configure it in WebInspect. MSIE makes this sort of transparency rather difficult and unclear in some scenarios. Start by trying the Direct Connection option, and then move on to inspecting the proxy configuration in MSIE, and/or dialoging with your network administrators.
If you continue to have difficulties, please reach out to the ASC Customer Support team, or your HP Sales representative, depending on your customer status.